Xerox DocuPrint 4050 NPS Message Manual
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Xerox DocuPrint 4050 NPS Message Manual

Xerox DocuPrint 4050 NPS Message Manual

Network printer series
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Download this manual See also: Troubleshooting Manual, Reference Manual
Xerox DocuPrint Network Printer Series
Messages Guide
for Models 4050/4090/4850/4890/92C NPS
Version 7.1
August 2000
721P86941

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Summary of Contents for Xerox DocuPrint 4050 NPS

  • Page 1 Xerox DocuPrint Network Printer Series Messages Guide for Models 4050/4090/4850/4890/92C NPS Version 7.1 August 2000 721P86941...
  • Page 2 Xerox Corporation 701 S. Aviation Boulevard El Segundo, CA 90245 ©1997, 1998, 1999, 2000 by Xerox Corporation. All rights reserved. Copyright protection claimed includes all forms and matters of copyrightable material and information now allowed by statutory or judicial law or hereinafter granted, including without limitation, material generated from the software programs which are displayed on the screen, such as icons, screen displays, looks, etc.
  • Page 3 Xerox DocuPrint Network Printer Series Messages Guide for Models 4050/4090/4850/4890/92C NPS Version 7.1 August 2000 721P86941...
  • Page 4 Xerox Corporation 701 S. Aviation Boulevard El Segundo, CA 90245 ©1997, 1998, 1999, 2000 by Xerox Corporation. All rights reserved. Copyright protection claimed includes all forms and matters of copyrightable material and information now allowed by statutory or judicial law or hereinafter granted, including without limitation, material generated from the software programs which are displayed on the screen, such as icons, screen displays, looks, etc.

  • Page 5: Ozone Information

    The laser danger labels on the system are for Xerox service representatives and are on or near panels or shields that must be removed with a tool. DO NOT REMOVE LABELED PANELS OR PANELS NEAR LABELS.
  • Page 6 • Always use materials and supplies specifically designed for your Xerox equipment. Use of unsuitable materials may result in poor performance and may create a hazardous situation. • Never move either the printer or the Printer Controller without first contacting Xerox or your local Xerox operating company for approval.
  • Page 7 The laser danger labels on the system are for Xerox service representatives and are on or near panels or shields that must be removed with a tool. DO NOT REMOVE LABELED PANELS OR PANELS NEAR LABELS.
  • Page 8 • Always use materials and supplies specifically designed for your Xerox equipment. Use of unsuitable materials may result in poor performance and may create a hazardous situation. • Never move either the printer or the Printer Controller without first contacting Xerox or your local Xerox operating company for approval.

  • Page 9: Table Of Contents

    Messages using Show Log Messages using Show Status General system messages 2. Windows workstation messages 3. Macintosh workstation messages 4. DOS workstation messages 5. UNIX workstation messages XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE Table of Contents Contents Conventions viii 1-10 1-42...
  • Page 10 TABLE OF CONTENTS XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE...
  • Page 11 Messages using Show Log Messages using Show Status General system messages 2. Windows workstation messages 3. Macintosh workstation messages 4. DOS workstation messages 5. UNIX workstation messages XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE Table of Contents Contents Conventions viii 1-10 1-42...
  • Page 12 TABLE OF CONTENTS XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE...

  • Page 13: About This Guide

    About this guide Contents XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE The Xerox DocuPrint Network Printer Series Messages Guide for Models 4050/4090/4850/4890/92C NPS contains messages that may appear at your workstation when you submit jobs to the DocuPrint printer, and messages that appear at the Printer Controller.

  • Page 14: Conventions

    <RETURN> <ENTER> (for example, enter y). • Italics—Document and library names are shown in italics (for example, the Xerox DocuPrint Network Printer Series, Messages Guide). • Quotes—Keywords you can enter as arguments appear in quotes (for example, “USLetter”).

  • Page 15: Xerox Docuprint Network Printer Series

    Xerox DocuPrint Network Printer Series XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE The Xerox DocuPrint Network Printer Series includes the following documents: Decomposition Service and Tools Guide Guide to Configuring and Managing the System Guide to Managing Print Jobs Guide to Performing Routine Maintenance...
  • Page 16 INTRODUCTION XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE...
  • Page 17 About this guide Contents XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE The Xerox DocuPrint Network Printer Series Messages Guide for Models 4050/4090/4850/4890/92C NPS contains messages that may appear at your workstation when you submit jobs to the DocuPrint printer, and messages that appear at the Printer Controller.
  • Page 18 <RETURN> <ENTER> (for example, enter y). • Italics—Document and library names are shown in italics (for example, the Xerox DocuPrint Network Printer Series, Messages Guide). • Quotes—Keywords you can enter as arguments appear in quotes (for example, “USLetter”).
  • Page 19 Xerox DocuPrint Network Printer Series XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE The Xerox DocuPrint Network Printer Series includes the following documents: Decomposition Service and Tools Guide Guide to Configuring and Managing the System Guide to Managing Print Jobs Guide to Performing Routine Maintenance...
  • Page 20 INTRODUCTION XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE...

  • Page 21: 48. 48Printer Controller Messages

    NPS Printer Controller. The DocuPrint NPS Printer Controller maintains a daily log containing Sun operating system, Diagnostic, and Xerox Client Messages. You can use two options at the PS-op> level to obtain status and log messages: “Show Log” and “Show Status.”...
  • Page 22 An AppleTalk protocol translator process has failed. If AppleTalk jobs can no longer be submitted to the printer or if one of the printer names no longer appears in the Macintosh Chooser window, restart the system. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE...
  • Page 23 (No such file or directory) <ALERT> Job Pool Manager: No default virtual printer has been set - exiting. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE PRINTER CONTROLLER MESSAGES Explanation/action The AppleTalk server has shut down. 1. Check cabling and connections.
  • Page 24 Error occurred on the client machine that dispatched the job to the Printer Controller. No action required at the Printer Controller. Fix problem at the client machine The printer Model server is up and running. No action required. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE...
  • Page 25 Out of memory in %s <ERROR> Job Pool Manager: Out of memory in %s <ERROR> lpd translator: Out of memory in %d XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE PRINTER CONTROLLER MESSAGES Explanation/action Database and Job Pool Manager are incompatible. Reinstall the system.
  • Page 26 AppleTalk daemon has failed. Restart the system. The AppleTalk server has started. No action required. The AppleTalk server has begun processing a print request from a Macintosh client. No action required. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE...
  • Page 27 Accepted job (id nnn) <INFO> Job Pool Manager: Database Closed <INFO> Job Pool Manager: Database initialized XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE PRINTER CONTROLLER MESSAGES Explanation/action The AppleTalk software has selected the indicated AppleTalk network and node number on which to run.
  • Page 28 The printer has been powered off, or a cable from the workstation to the printer is either not connected or connected improperly. 1. Check cable connections and power on the printer. 2. Contact your service representative for assistance. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE...
  • Page 29 Attempted read of data file timed <WARNING> Lpd translator: Too many media specifications to process, excess ignored XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE PRINTER CONTROLLER MESSAGES Explanation/action The printer has been powered off, or a cable from the workstation to the printer is either not connected or connected improperly.

  • Page 30: Messages Using Show Status

    1: OK, Offset (can stack: standard, drilled) 2: OK, Offset (can stack: standard, drilled) Stacker Groups: 0: Top Tray 1: Stackers 2,1 No Printer Messages. Spooler status: Available Formatter status: Available Printer status: Available Printing is Started. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE...
  • Page 31 Tray 3 has low paper. C075 Tray 3 down due to unlock button being pressed. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE Queuing is Started. Scheduling Policy: resourceMatch PS-admin> Explanation/action The tray 3 elevator has not reached the end of its travel in 9 seconds.
  • Page 32 3. Press the Continue button. The tray 1 elevator has not reached the end of its travel in 9 seconds. 1. Open the right front door. 2. Open and close tray 1. 3. Close the right front door. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE...
  • Page 33 2. C111 Tray 2 wait station sensor not made, but SFRS made. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE PRINTER CONTROLLER MESSAGES Explanation/action The tray 2 elevator has not reached the end of its travel in 9 seconds. 1. Open the right front door.
  • Page 34 A tray 3 or tray 4 feeder jam occurred, but the paper was cleared from the feed head during cycledown. The feeder takeaway roll clutch is turned on for a short period before the main drives go off. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE...
  • Page 35 Late departure from pre- fuser switch. E099 Late arrival at post fuser switch. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE PRINTER CONTROLLER MESSAGES Explanation/action 1. Clear areas 1A and 2A. 2. Press the Continue button. The paper fed from either tray 1 or the duplex tray did not arrive at the vertical transport switch within the allotted time.
  • Page 36 2. Press the Continue button. The door must be closed when an IOT is in standby mode to clear the fault. This prevents the door from momentarily opening and closing in print mode without a fault isolation. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE...
  • Page 37 HCF vertical transport trail edge jam. E226 Bottom transport leading edge jam. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE PRINTER CONTROLLER MESSAGES Explanation/action 1. Close the left door. 2. Press the Continue button. The paper is too low, or the unlock button has been pressed for both trays you selected.
  • Page 38 1. Close the toner waste container access door. 2. Press the Continue button. The color developer housing is not present in the printer. 1. Open the front left door. 2. Install a color developer housing. 3. Close the left front door. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE...
  • Page 39 F004 CDM lost machine clock. F005 MIR lost machine clock. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE PRINTER CONTROLLER MESSAGES Explanation/action Printer type (50 ppm vs. 92 ppm) and color developer housing type do not match. 1. Open the front left door.
  • Page 40 2. Press the Continue button. 3. If problem persists, notify your service representative. The fuser pressure is too low. 1. Discard unfused copy. 2. Press continue. 3. If problem persists, notify your service representative. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE...
  • Page 41 Toner roll bias voltage out of range. F065 Cleaner roll bias voltage out of range. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE PRINTER CONTROLLER MESSAGES Explanation/action There is an HCFT or CPM board failure or a machine clock signal between CPM and HCFR.
  • Page 42 (too many or too few). This is usually caused by a multifeed into or out of the duplex tray. 1. Remove the indicated number of sheets from the output. The sheets will be reprinted. 2. Discard the purged output. 3. Press the Continue button. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE...
  • Page 43 Stitcher/ Stacker config. F153 Duplex tray (too many sheets). XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE PRINTER CONTROLLER MESSAGES Explanation/action The belt may need to be replaced. 1. Press the Continue button. 2. If problem persists, notify your service representative.
  • Page 44 3. Press the Continue button. The paper failed to arrive at Bin 2 in time. 1. Follow instructions on console to locate and clear jam. 2. Close the stacker cover. 3. Press the Continue button. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE...
  • Page 45 Stacker path jam, late departure at sensor. One bin stacker only configuration. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE PRINTER CONTROLLER MESSAGES Explanation/action The paper failed to leave Bin 2 in time. 1. Follow instructions on console to locate and clear jam.
  • Page 46 1. Close the bypass transport’s top cover. 2. Press the Continue button. The top cover of the bypass transport is open while printing. 1. Discard the purged output. 2. Close the bypass transport’s top cover. 3. Press the Continue button. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE...
  • Page 47 Black developer bias voltage out of range. F269 Chopped black DC bias voltage failure. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE PRINTER CONTROLLER MESSAGES Explanation/action The finishing device is offline. 1. Discard the purged output. 2. Place the finishing device online.
  • Page 48 Continue button again. 3. If problem persists, contact your service representative. There is a non-volatile memory (NVM) failure. 1. Press the Continue button. 2. If problem persists, notify your service representative. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE...
  • Page 49 Output module configuration fault. H037 HCFR failed memory or communication test. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE PRINTER CONTROLLER MESSAGES Explanation/action There is a non-volatile memory (NVM) failure. 1. Press the Continue button. 2. If problem persists, notify your service representative.
  • Page 50 1. Press the Continue button. 2. If problem persists, notify your service representative. A blockage in the color developer waste tube has been detected. 1. Press the Continue button. 2. If problem persists, notify your service representative. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE...
  • Page 51 Failure of ESV1. H336 Failure of ESV2. H337 Charge system fault. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE PRINTER CONTROLLER MESSAGES Explanation/action A black developer housing fault has been detected. 1. Press the Continue button. 2. If problem persists, notify your service representative.
  • Page 52 1. Press the Continue button. 2. If problem persists, notify your service representative. Electrostatic set-points out of range, possible massive cleaning problem. 1. Press the Continue button. 2. If problem persists, notify your service representative. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE...
  • Page 53 J144 PHR self test input failure. J145 PHR self test input failure. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE PRINTER CONTROLLER MESSAGES Explanation/action A convergence timeout has occurred. 1. Press the Continue button. 2. If problem persists, notify your service representative.
  • Page 54 No action required. If problem persists, notify your service representative. The stacker did not offset as specified; the mechanism may be defective. No action required. If problem persists, notify your service representative. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE – 15V, or...
  • Page 55 J232 Charge 2 shield voltage at max. J246 Transfer assist blade engage failure. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE PRINTER CONTROLLER MESSAGES Explanation/action The stacker elevator failed two successive attempts to reach a new position. No action required. If problem persists, notify your service representative.
  • Page 56 The printer has been idle beyond the preset time. Press Continue button if the printer is needed, or send a job and allow for warm-up time. About 100 sheets have been sent to the processor top tray. Remove paper from the tray. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE...
  • Page 57 L184 Stitch head fails to move off home. P012 GWR lost pitch reset. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE PRINTER CONTROLLER MESSAGES Explanation/action 1. Press the Continue button or wait for the fault message to clear automatically. 2. Correct the paper width if necessary.
  • Page 58 If the problem persists, notify your service representative. One of three voltages, +15V, -15V, or -5V, is out of nominal range at the edge of the motor driver PWBA. No action required. If the problem persists, notify your service representative. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE...
  • Page 59 P208 ROS purge -- malfunction detected in active image area. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE PRINTER CONTROLLER MESSAGES Explanation/action At least one of the two motor driving signals has malfunctioned. No action required. If the problem persists, notify your service representative.
  • Page 60 If the problem persists, notify your service representative. A ROS output fault has been detected. No action required. If problem persists, notify your service representative. A ROS modulator fault has occurred. No action required. If problem persists, notify your service representative. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE...
  • Page 61 P295 Serial Interface Initialization fault. P296 Serial Interface Communication fault. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE PRINTER CONTROLLER MESSAGES Explanation/action A failure has occurred in the contoller/printer interface. No action required. If problem persists, notify your service representative. A video data fault has been detected.

  • Page 62: General System Messages

    48-42 These messages may appear at the Printer Controller. The messages occur during general system operations, management of print jobs, and system activities that support the Xerox DocuPrint NPS system. Explanation/action A diagnostic job has been initiated from the service mode.
  • Page 63 <date><time><timezone> ** Service Active - some operations may be disabled. Still checking for UI port number... Found one XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE PRINTER CONTROLLER MESSAGES Explanation/action The system is allocating memory. No action required. The system is unable to provide the font required by your job.
  • Page 64 “Output caught up with input”. In this instance, do not press the Continue button. The printer will cycle up when the controller finishes processing the next page and sends it to the printer. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE...

  • Page 65: Printer Controller Messages

    NPS Printer Controller. The DocuPrint NPS Printer Controller maintains a daily log containing Sun operating system, Diagnostic, and Xerox Client Messages. You can use two options at the PS-op> level to obtain status and log messages: “Show Log” and “Show Status.”...
  • Page 66 An AppleTalk protocol translator process has failed. If AppleTalk jobs can no longer be submitted to the printer or if one of the printer names no longer appears in the Macintosh Chooser window, restart the system. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE...
  • Page 67 (No such file or directory) <ALERT> Job Pool Manager: No default virtual printer has been set - exiting. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE PRINTER CONTROLLER MESSAGES Explanation/action The AppleTalk server has shut down. 1. Check cabling and connections.
  • Page 68 Error occurred on the client machine that dispatched the job to the Printer Controller. No action required at the Printer Controller. Fix problem at the client machine The printer Model server is up and running. No action required. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE...
  • Page 69 Out of memory in %s <ERROR> Job Pool Manager: Out of memory in %s <ERROR> lpd translator: Out of memory in %d XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE PRINTER CONTROLLER MESSAGES Explanation/action Database and Job Pool Manager are incompatible. Reinstall the system.
  • Page 70 AppleTalk daemon has failed. Restart the system. The AppleTalk server has started. No action required. The AppleTalk server has begun processing a print request from a Macintosh client. No action required. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE...
  • Page 71 Accepted job (id nnn) <INFO> Job Pool Manager: Database Closed <INFO> Job Pool Manager: Database initialized XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE PRINTER CONTROLLER MESSAGES Explanation/action The AppleTalk software has selected the indicated AppleTalk network and node number on which to run.
  • Page 72 The printer has been powered off, or a cable from the workstation to the printer is either not connected or connected improperly. 1. Check cable connections and power on the printer. 2. Contact your service representative for assistance. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE...
  • Page 73 Attempted read of data file timed <WARNING> Lpd translator: Too many media specifications to process, excess ignored XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE PRINTER CONTROLLER MESSAGES Explanation/action The printer has been powered off, or a cable from the workstation to the printer is either not connected or connected improperly.
  • Page 74 1: OK, Offset (can stack: standard, drilled) 2: OK, Offset (can stack: standard, drilled) Stacker Groups: 0: Top Tray 1: Stackers 2,1 No Printer Messages. Spooler status: Available Formatter status: Available Printer status: Available Printing is Started. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE...
  • Page 75 Tray 3 has low paper. C075 Tray 3 down due to unlock button being pressed. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE Queuing is Started. Scheduling Policy: resourceMatch PS-admin> Explanation/action The tray 3 elevator has not reached the end of its travel in 9 seconds.
  • Page 76 3. Press the Continue button. The tray 1 elevator has not reached the end of its travel in 9 seconds. 1. Open the right front door. 2. Open and close tray 1. 3. Close the right front door. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE...
  • Page 77 2. C111 Tray 2 wait station sensor not made, but SFRS made. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE PRINTER CONTROLLER MESSAGES Explanation/action The tray 2 elevator has not reached the end of its travel in 9 seconds. 1. Open the right front door.
  • Page 78 A tray 3 or tray 4 feeder jam occurred, but the paper was cleared from the feed head during cycledown. The feeder takeaway roll clutch is turned on for a short period before the main drives go off. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE...
  • Page 79 Late departure from pre- fuser switch. E099 Late arrival at post fuser switch. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE PRINTER CONTROLLER MESSAGES Explanation/action 1. Clear areas 1A and 2A. 2. Press the Continue button. The paper fed from either tray 1 or the duplex tray did not arrive at the vertical transport switch within the allotted time.
  • Page 80 2. Press the Continue button. The door must be closed when an IOT is in standby mode to clear the fault. This prevents the door from momentarily opening and closing in print mode without a fault isolation. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE...
  • Page 81 HCF vertical transport trail edge jam. E226 Bottom transport leading edge jam. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE PRINTER CONTROLLER MESSAGES Explanation/action 1. Close the left door. 2. Press the Continue button. The paper is too low, or the unlock button has been pressed for both trays you selected.
  • Page 82 1. Close the toner waste container access door. 2. Press the Continue button. The color developer housing is not present in the printer. 1. Open the front left door. 2. Install a color developer housing. 3. Close the left front door. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE...
  • Page 83 F004 CDM lost machine clock. F005 MIR lost machine clock. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE PRINTER CONTROLLER MESSAGES Explanation/action Printer type (50 ppm vs. 92 ppm) and color developer housing type do not match. 1. Open the front left door.
  • Page 84 2. Press the Continue button. 3. If problem persists, notify your service representative. The fuser pressure is too low. 1. Discard unfused copy. 2. Press continue. 3. If problem persists, notify your service representative. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE...
  • Page 85 Toner roll bias voltage out of range. F065 Cleaner roll bias voltage out of range. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE PRINTER CONTROLLER MESSAGES Explanation/action There is an HCFT or CPM board failure or a machine clock signal between CPM and HCFR.
  • Page 86 (too many or too few). This is usually caused by a multifeed into or out of the duplex tray. 1. Remove the indicated number of sheets from the output. The sheets will be reprinted. 2. Discard the purged output. 3. Press the Continue button. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE...
  • Page 87 Stitcher/ Stacker config. F153 Duplex tray (too many sheets). XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE PRINTER CONTROLLER MESSAGES Explanation/action The belt may need to be replaced. 1. Press the Continue button. 2. If problem persists, notify your service representative.
  • Page 88 3. Press the Continue button. The paper failed to arrive at Bin 2 in time. 1. Follow instructions on console to locate and clear jam. 2. Close the stacker cover. 3. Press the Continue button. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE...
  • Page 89 Stacker path jam, late departure at sensor. One bin stacker only configuration. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE PRINTER CONTROLLER MESSAGES Explanation/action The paper failed to leave Bin 2 in time. 1. Follow instructions on console to locate and clear jam.
  • Page 90 1. Close the bypass transport’s top cover. 2. Press the Continue button. The top cover of the bypass transport is open while printing. 1. Discard the purged output. 2. Close the bypass transport’s top cover. 3. Press the Continue button. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE...
  • Page 91 Black developer bias voltage out of range. F269 Chopped black DC bias voltage failure. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE PRINTER CONTROLLER MESSAGES Explanation/action The finishing device is offline. 1. Discard the purged output. 2. Place the finishing device online.
  • Page 92 Continue button again. 3. If problem persists, contact your service representative. There is a non-volatile memory (NVM) failure. 1. Press the Continue button. 2. If problem persists, notify your service representative. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE...
  • Page 93 Output module configuration fault. H037 HCFR failed memory or communication test. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE PRINTER CONTROLLER MESSAGES Explanation/action There is a non-volatile memory (NVM) failure. 1. Press the Continue button. 2. If problem persists, notify your service representative.
  • Page 94 1. Press the Continue button. 2. If problem persists, notify your service representative. A blockage in the color developer waste tube has been detected. 1. Press the Continue button. 2. If problem persists, notify your service representative. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE...
  • Page 95 Failure of ESV1. H336 Failure of ESV2. H337 Charge system fault. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE PRINTER CONTROLLER MESSAGES Explanation/action A black developer housing fault has been detected. 1. Press the Continue button. 2. If problem persists, notify your service representative.
  • Page 96 1. Press the Continue button. 2. If problem persists, notify your service representative. Electrostatic set-points out of range, possible massive cleaning problem. 1. Press the Continue button. 2. If problem persists, notify your service representative. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE...
  • Page 97 J144 PHR self test input failure. J145 PHR self test input failure. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE PRINTER CONTROLLER MESSAGES Explanation/action A convergence timeout has occurred. 1. Press the Continue button. 2. If problem persists, notify your service representative.
  • Page 98 No action required. If problem persists, notify your service representative. The stacker did not offset as specified; the mechanism may be defective. No action required. If problem persists, notify your service representative. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE – 15V, or...
  • Page 99 J232 Charge 2 shield voltage at max. J246 Transfer assist blade engage failure. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE PRINTER CONTROLLER MESSAGES Explanation/action The stacker elevator failed two successive attempts to reach a new position. No action required. If problem persists, notify your service representative.
  • Page 100 The printer has been idle beyond the preset time. Press Continue button if the printer is needed, or send a job and allow for warm-up time. About 100 sheets have been sent to the processor top tray. Remove paper from the tray. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE...
  • Page 101 L184 Stitch head fails to move off home. P012 GWR lost pitch reset. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE PRINTER CONTROLLER MESSAGES Explanation/action 1. Press the Continue button or wait for the fault message to clear automatically. 2. Correct the paper width if necessary.
  • Page 102 If the problem persists, notify your service representative. One of three voltages, +15V, -15V, or -5V, is out of nominal range at the edge of the motor driver PWBA. No action required. If the problem persists, notify your service representative. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE...
  • Page 103 P208 ROS purge -- malfunction detected in active image area. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE PRINTER CONTROLLER MESSAGES Explanation/action At least one of the two motor driving signals has malfunctioned. No action required. If the problem persists, notify your service representative.
  • Page 104 If the problem persists, notify your service representative. A ROS output fault has been detected. No action required. If problem persists, notify your service representative. A ROS modulator fault has occurred. No action required. If problem persists, notify your service representative. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE...
  • Page 105 P295 Serial Interface Initialization fault. P296 Serial Interface Communication fault. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE PRINTER CONTROLLER MESSAGES Explanation/action A failure has occurred in the contoller/printer interface. No action required. If problem persists, notify your service representative. A video data fault has been detected.
  • Page 106 48-42 These messages may appear at the Printer Controller. The messages occur during general system operations, management of print jobs, and system activities that support the Xerox DocuPrint NPS system. Explanation/action A diagnostic job has been initiated from the service mode.
  • Page 107 <date><time><timezone> ** Service Active - some operations may be disabled. Still checking for UI port number... Found one XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE PRINTER CONTROLLER MESSAGES Explanation/action The system is allocating memory. No action required. The system is unable to provide the font required by your job.
  • Page 108 “Output caught up with input”. In this instance, do not press the Continue button. The printer will cycle up when the controller finishes processing the next page and sends it to the printer. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE...

  • Page 109: Windows Workstation Messages

    XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE 49Windows workstation This chapter alphabetically lists messages that may appear on your workstation monitor when you set up and submit jobs to the DocuPrint NPS. Variable information appears in angle brackets (<>). “Source” indicates the source of the message—either the DocuPrint Print Submission software or the DocuPrint print driver.
  • Page 110 The ASCII PDL Type has been selected and the font name field in the PDL Type dialog has been left blank. Source DocuPrint print driver Action Enter a valid ASCII font name or selected a different PDL Type. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE...
  • Page 111 MESSAGES GUIDE A Windows 95 function failed while attempting to browse for a network printer. Windows has run out of memory to run the application or Windows encountered an internal error while getting information about the selected network printer. Source DocuPrint print driver Action Check to see if there are any other applications running and close...
  • Page 112 DocuPrint Print Submission software Action Exit the XPPS software and use the appropriate DOS commands to change the access privileges for the file and the directory. If you need assistance, contact your System Administrator. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE...
  • Page 113 MESSAGES GUIDE An error occurred while the Job Ticket file was being read. The file is corrupted. You tried to open a Job Ticket file, but the file has been corrupted. Source DocuPrint print driver Action Delete the file and create a new Job Ticket file. An error occurred while the Job Ticket file was being written.
  • Page 114 Canceling will cause it to be deleted. XDS is attempting to copy the printer configuration information stored by an older Xerox document submission application. An existing printer configuration has the same name as the printer configuration being copied.
  • Page 115 An internal initialization error has occurred in the Xerox Job Ticket Library. Either your workstation does not have enough memory or you are running more than 20 instances of Xerox Print Submission and Xerox print driver application. Source DocuPrint print driver...
  • Page 116 7 or more than 125 pages of Blank Page Inserts. • Reduce the total number of Blank Page Inserts to some number greater than 7 or less than 125, if you wish to retain the Finishing option that you have selected. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE...
  • Page 117 MESSAGES GUIDE Bound jobs require a paper length of 11.0 inches (279 mm) or 11.7 inches (297 mm). You selected [Bound] for the Finishing option but selected a paper size that does not meet the requirements for bound print jobs. Source DocuPrint Print Submission software Action...
  • Page 118 [Landscape Staple], or [Dual Staple] and try to print your job again. • Enter another value in the Copies text box. If you want an uncollated stapled print job, you must enter a value between 2 and 70. Try to print your job again. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE...
  • Page 119 Select [Cancel] to skip processing all arguments. Do you always want to ignore the configured printers in this INI file? XDS found configured printers from an older Xerox document submission application and you chose to ignore the configured printers in the INI file.
  • Page 120 You entered a character in the Tab Positions text box that is not a valid number for Precut Tabs. Source DocuPrint Print Submission software Action Enter only numbers between 1 and 100 in the Tab Positions text box. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE...
  • Page 121 MESSAGES GUIDE Failed to print the document. An LPR operation timed out waiting for a response. Resend the job. An LPR operation timed-out and the document failed to print. The server to which you are printing may be down or the network may be slow.
  • Page 122 Found printer configuration information in old INI file. Would you like to move the configured printers to the new INI file? XDS has discovered configured printers from an older Xerox document submission application and would like to make these configured printers available to you.
  • Page 123 MESSAGES GUIDE Job consisting entirely of transparencies cannot be stapled. [Transparency] was selected as the paper stock option but [Portrait Staple] was selected as the finishing option. Source DocuPrint Print Submission software Action If you select [Transparency] as one of your paper stock options, do not select a stapling option.
  • Page 124 254 mm to 356 mm. You specified an invalid paper stock size in the Custom Size dialog. Source DocuPrint Print Submission software Action Specify a valid paper stock size in the Custom Size dialog. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE...
  • Page 125 MESSAGES GUIDE Paper stock width must be from 203 mm to 216 mm, and the length must be from 254 mm to 356 mm. An invalid paper stock width or length was specified in the Custom Size dialog box. Source DocuPrint Print Submission software DocuPrint print driver Action...
  • Page 126 Select paper stocks that are less than 9 inches wide and less than 12.5 inches long if you wish to use the [Booklet Maker] as the Finishing option. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE...
  • Page 127 MESSAGES GUIDE Paper stocks wider than 9.0 inches (229 mm) or longer than 14.3 inches (363 mm) cannot be bound or stapled. You selected [Bound] or a stapling option for the Finishing options but these options are not available for the paper size you are using. Source DocuPrint Print Submission software Action...
  • Page 128 The Account field cannot begin with a <Space>. A space was entered as the first character in the Account text box. Source DocuPrint Print Submission software DocuPrint print driver Action Delete the space at the beginning of the account entry. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE...
  • Page 129 MESSAGES GUIDE The Account field may contain: upper case alphabetic characters, numerals 0 through 9, a blank, or the following characters: hyphen(-), slash(/), asterisk(*), plus sign(+), number sign(#), period(.). Invalid characters were entered in the Account text box. Source DocuPrint print driver Action Enter the account number again, using only the valid characters listed in the message.
  • Page 130 If you need to find out the name of the Network Server on which your print queue resides, select the printer name in the Connected Printers list box and select [Connections]. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE...
  • Page 131 MESSAGES GUIDE The document cannot be copied to the spool directory on the print server for this printer. The directory does not exist or you do not have access rights. You tried to copy a document to a spool directory that you do not have access rights to.
  • Page 132 DocuPrint print driver Action Make sure that you have read access to the file and try dragging it again. If the file has an XJT extension then make sure that is a valid job ticket file. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE...
  • Page 133 MESSAGES GUIDE The file %s is invalid and can not be dropped. Skip this file and continue? One of the files dragged and then dropped onto the main XPPS dialog is invalid. The specified file may be corrupted or you do not have read access.
  • Page 134 Cancel the activity and make sure that you have a drive mapped to the Network Server and volume containing the default Job Ticket before accessing the XPPS software. If you need assistance, contact your System Administrator. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE...
  • Page 135 MESSAGES GUIDE The Job Ticket is invalid. You opened a file that is not a Job Ticket file, or the Job Ticket file is corrupt. Source DocuPrint Print Submission software DocuPrint print driver Action Select another Job Ticket with the extension .XJT or recreate the Job Ticket file.
  • Page 136 DocuPrint Print Submission software DocuPrint print driver Action Examine your document and make sure that it requires the number of Blank Page Inserts you are applying. You can delete any Page Inserts you no longer need. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE...
  • Page 137 MESSAGES GUIDE The necessary Product Support Library is not loaded. The available Job Ticket features could not be determined. You have to reinstall XPPS. The necessary libraries for this print server are not loaded. Source DocuPrint Print Submission software DocuPrint print driver Action Reinstall the XPPS software and be sure to specify the print server that supports this printer when selecting the components to install.
  • Page 138 Source DocuPrint print driver Action Select different paper stock or allow for the possibility that your print job might be delayed until an operator attends to the printer. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE...
  • Page 139 MESSAGES GUIDE The Print & Save Destination Job Ticket already exists. Overwrite it? You selected a job destination of Print & Save and the XPPS software has located a previously saved Job Ticket file. Source DocuPrint Print Submission software DocuPrint print driver Action Select [OK] to overwrite the existing Job Ticket file, or select [Cancel] to keep the saved Job Ticket file.
  • Page 140 The printer setup structure for the Xerox Job Ticket Library could not be created and initialized. The Xerox PCL5e printer driver could not initialize the Job Ticket properties because the capabilities of the printer could not be determined due to a missing product support library or a missing local printer model configuration file.
  • Page 141 ’Check Printer’ button. If the printer connects, attempt to print file again. If the printer does not connect to the network, contact your System Administrator. The selected queue is not configured for Xerox use. The print queue selected is not assigned to any of the printers for the DocuPrint software.
  • Page 142 DocuPrint print driver Action Remove the drive specifier from the path. The support libraries for the Xerox Document Submission Application are not the most recent version. You may have to reinstall XDS. The support files required for the DocuPrint software are an incorrect version.
  • Page 143 MESSAGES GUIDE The support libraries that are required for the Xerox Job Ticket Library are not the most recent version. You may have to reinstall XPPS. The support files required for the DocuPrint software are an incorrect version. Source DocuPrint print driver...
  • Page 144 WINDOWS WORKSTATION MESSAGES 49-36 The support libraries that are required for the Xerox Job Ticket Library could not be loaded. You may have to reinstall XDS. XDS is not installed correctly. One or more of the required TBRO?W.DLL files in the Windows SYSTEM directory is missing, corrupted, or is not the most recent version.
  • Page 145 MESSAGES GUIDE The weight for Paper stock 1 is not between 60 and 413 g/m2. You specified a an invalid paper weight. Source DocuPrint print driver Action Specify a paper weight between 60 and 413 g/m2. The Windows 95 support libraries could not be loaded. You may have to reinstall XDS.
  • Page 146 Shift text box in the Setup dialog. Source DocuPrint print driver Action Enter a value between -8.5 and 8.5 inches in the x Image Shift text box, or -14.0 and 14.0 inches in the Y Image Shift text box. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE...
  • Page 147 Restart XDS. If this problem persists, contact the System Administrator. The Xerox Document Submission Application could not load the Xerox Job Ticket Library or one of its supporting libraries. You may have to reinstall XDS. An error occurred while the XDS application was being initialized.
  • Page 148 WINDOWS WORKSTATION MESSAGES 49-40 The Xerox Job Ticket libraries are invalid. You may have to reinstall XPPS. One or more of the XPPS support libraries are corrupt or are not the most recent version. Source DocuPrint print driver Action Restart Windows and reinstall XPPS.
  • Page 149 The Xerox Print Driver could not load the Xerox Job Ticket Library file, XPPP.DLL. You may have to reinstall XPPS. The Xerox Print Driver could not load the Xerox Job Ticket Library. This may occur if the file has been deleted, or if Windows has run out of memory to run the application.
  • Page 150 The Xerox Connectivity Library file, XPPPNET.DLL, is the wrong version. Source DocuPrint print driver Action Reinstall the XPPS software. The Xerox Print Driver could not load the Xerox Job Ticket Libraries. You may have to reinstall XPPS. The libraries could not be loaded. Source DocuPrint print driver Action Reinstall XPPS.
  • Page 151 MESSAGES GUIDE There have been changes made in the Paper Stocks dialog. Do you wish to save your changes before exiting the dialog? The Paper Stocks dialog was entered from one of the following parent dialogs: • Chapter Starts • Blank Page Inserts •...
  • Page 152 [Head-to-Toe] was selected in the Sides Imaged list box. Source DocuPrint Print Submission software Action If you select [Transparency] as one of your paper stock options, select [1-Sided] in the Sides Imaged list box. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE...
  • Page 153 MESSAGES GUIDE Transparencies require 1-sided for Sides Imaged. Please check the stocks being used in the Exception Pages dialog box. Transparency paper stock is being used by one or more of the Exception Pages that you have programmed, and you selected [2- Sided] or [Head-to-Toe] from the Sides Imaged list box in the Setup dialog.
  • Page 154 Uncollated jobs cannot contain Slip Sheets. You selected [Uncollated] and [Slip Sheets] for the Finishing options. Source DocuPrint print driver Action If you want slip sheets placed in your print job, select [Collated]. Otherwise, select another Finishing option. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE...
  • Page 155 An attempt was made to access the DocuPrint software or to print from within the application too many times. Source DocuPrint print driver Action Locate and close some of the DocuPrint windows or close the applications using the Xerox print drivers and try the operation again. WINDOWS WORKSTATION MESSAGES 49-47...
  • Page 156 Perform one of the following: • Select a print queue that resides on a Novell NetWare server to which you are attached. • Attach to the Novell Network Server on which the print queue that you selected resides. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE...
  • Page 157 MESSAGES GUIDE Your access rights to the file or directory are insufficient. The minimum rights that are required are WRITE and CREATE. The DocuTech-ready file could not be saved to the named directory because you do not have write privileges for the directory. Source DocuPrint print driver Action...
  • Page 158 WINDOWS WORKSTATION MESSAGES 49-50 XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE...
  • Page 159 XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE 49Windows workstation This chapter alphabetically lists messages that may appear on your workstation monitor when you set up and submit jobs to the DocuPrint NPS. Variable information appears in angle brackets (<>). “Source” indicates the source of the message—either the DocuPrint Print Submission software or the DocuPrint print driver.
  • Page 160 The ASCII PDL Type has been selected and the font name field in the PDL Type dialog has been left blank. Source DocuPrint print driver Action Enter a valid ASCII font name or selected a different PDL Type. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE...
  • Page 161 MESSAGES GUIDE A Windows 95 function failed while attempting to browse for a network printer. Windows has run out of memory to run the application or Windows encountered an internal error while getting information about the selected network printer. Source DocuPrint print driver Action Check to see if there are any other applications running and close...
  • Page 162 DocuPrint Print Submission software Action Exit the XPPS software and use the appropriate DOS commands to change the access privileges for the file and the directory. If you need assistance, contact your System Administrator. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE...
  • Page 163 MESSAGES GUIDE An error occurred while the Job Ticket file was being read. The file is corrupted. You tried to open a Job Ticket file, but the file has been corrupted. Source DocuPrint print driver Action Delete the file and create a new Job Ticket file. An error occurred while the Job Ticket file was being written.
  • Page 164 Canceling will cause it to be deleted. XDS is attempting to copy the printer configuration information stored by an older Xerox document submission application. An existing printer configuration has the same name as the printer configuration being copied.
  • Page 165 An internal initialization error has occurred in the Xerox Job Ticket Library. Either your workstation does not have enough memory or you are running more than 20 instances of Xerox Print Submission and Xerox print driver application. Source DocuPrint print driver...
  • Page 166 7 or more than 125 pages of Blank Page Inserts. • Reduce the total number of Blank Page Inserts to some number greater than 7 or less than 125, if you wish to retain the Finishing option that you have selected. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE...
  • Page 167 MESSAGES GUIDE Bound jobs require a paper length of 11.0 inches (279 mm) or 11.7 inches (297 mm). You selected [Bound] for the Finishing option but selected a paper size that does not meet the requirements for bound print jobs. Source DocuPrint Print Submission software Action...
  • Page 168 [Landscape Staple], or [Dual Staple] and try to print your job again. • Enter another value in the Copies text box. If you want an uncollated stapled print job, you must enter a value between 2 and 70. Try to print your job again. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE...
  • Page 169 Select [Cancel] to skip processing all arguments. Do you always want to ignore the configured printers in this INI file? XDS found configured printers from an older Xerox document submission application and you chose to ignore the configured printers in the INI file.
  • Page 170 You entered a character in the Tab Positions text box that is not a valid number for Precut Tabs. Source DocuPrint Print Submission software Action Enter only numbers between 1 and 100 in the Tab Positions text box. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE...
  • Page 171 MESSAGES GUIDE Failed to print the document. An LPR operation timed out waiting for a response. Resend the job. An LPR operation timed-out and the document failed to print. The server to which you are printing may be down or the network may be slow.
  • Page 172 Found printer configuration information in old INI file. Would you like to move the configured printers to the new INI file? XDS has discovered configured printers from an older Xerox document submission application and would like to make these configured printers available to you.
  • Page 173 MESSAGES GUIDE Job consisting entirely of transparencies cannot be stapled. [Transparency] was selected as the paper stock option but [Portrait Staple] was selected as the finishing option. Source DocuPrint Print Submission software Action If you select [Transparency] as one of your paper stock options, do not select a stapling option.
  • Page 174 254 mm to 356 mm. You specified an invalid paper stock size in the Custom Size dialog. Source DocuPrint Print Submission software Action Specify a valid paper stock size in the Custom Size dialog. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE...
  • Page 175 MESSAGES GUIDE Paper stock width must be from 203 mm to 216 mm, and the length must be from 254 mm to 356 mm. An invalid paper stock width or length was specified in the Custom Size dialog box. Source DocuPrint Print Submission software DocuPrint print driver Action...
  • Page 176 Select paper stocks that are less than 9 inches wide and less than 12.5 inches long if you wish to use the [Booklet Maker] as the Finishing option. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE...
  • Page 177 MESSAGES GUIDE Paper stocks wider than 9.0 inches (229 mm) or longer than 14.3 inches (363 mm) cannot be bound or stapled. You selected [Bound] or a stapling option for the Finishing options but these options are not available for the paper size you are using. Source DocuPrint Print Submission software Action...
  • Page 178 The Account field cannot begin with a <Space>. A space was entered as the first character in the Account text box. Source DocuPrint Print Submission software DocuPrint print driver Action Delete the space at the beginning of the account entry. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE...
  • Page 179 MESSAGES GUIDE The Account field may contain: upper case alphabetic characters, numerals 0 through 9, a blank, or the following characters: hyphen(-), slash(/), asterisk(*), plus sign(+), number sign(#), period(.). Invalid characters were entered in the Account text box. Source DocuPrint print driver Action Enter the account number again, using only the valid characters listed in the message.
  • Page 180 If you need to find out the name of the Network Server on which your print queue resides, select the printer name in the Connected Printers list box and select [Connections]. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE...
  • Page 181 MESSAGES GUIDE The document cannot be copied to the spool directory on the print server for this printer. The directory does not exist or you do not have access rights. You tried to copy a document to a spool directory that you do not have access rights to.
  • Page 182 DocuPrint print driver Action Make sure that you have read access to the file and try dragging it again. If the file has an XJT extension then make sure that is a valid job ticket file. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE...
  • Page 183 MESSAGES GUIDE The file %s is invalid and can not be dropped. Skip this file and continue? One of the files dragged and then dropped onto the main XPPS dialog is invalid. The specified file may be corrupted or you do not have read access.
  • Page 184 Cancel the activity and make sure that you have a drive mapped to the Network Server and volume containing the default Job Ticket before accessing the XPPS software. If you need assistance, contact your System Administrator. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE...
  • Page 185 MESSAGES GUIDE The Job Ticket is invalid. You opened a file that is not a Job Ticket file, or the Job Ticket file is corrupt. Source DocuPrint Print Submission software DocuPrint print driver Action Select another Job Ticket with the extension .XJT or recreate the Job Ticket file.
  • Page 186 DocuPrint Print Submission software DocuPrint print driver Action Examine your document and make sure that it requires the number of Blank Page Inserts you are applying. You can delete any Page Inserts you no longer need. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE...
  • Page 187 MESSAGES GUIDE The necessary Product Support Library is not loaded. The available Job Ticket features could not be determined. You have to reinstall XPPS. The necessary libraries for this print server are not loaded. Source DocuPrint Print Submission software DocuPrint print driver Action Reinstall the XPPS software and be sure to specify the print server that supports this printer when selecting the components to install.
  • Page 188 Source DocuPrint print driver Action Select different paper stock or allow for the possibility that your print job might be delayed until an operator attends to the printer. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE...
  • Page 189 MESSAGES GUIDE The Print & Save Destination Job Ticket already exists. Overwrite it? You selected a job destination of Print & Save and the XPPS software has located a previously saved Job Ticket file. Source DocuPrint Print Submission software DocuPrint print driver Action Select [OK] to overwrite the existing Job Ticket file, or select [Cancel] to keep the saved Job Ticket file.
  • Page 190 The printer setup structure for the Xerox Job Ticket Library could not be created and initialized. The Xerox PCL5e printer driver could not initialize the Job Ticket properties because the capabilities of the printer could not be determined due to a missing product support library or a missing local printer model configuration file.
  • Page 191 ’Check Printer’ button. If the printer connects, attempt to print file again. If the printer does not connect to the network, contact your System Administrator. The selected queue is not configured for Xerox use. The print queue selected is not assigned to any of the printers for the DocuPrint software.
  • Page 192 DocuPrint print driver Action Remove the drive specifier from the path. The support libraries for the Xerox Document Submission Application are not the most recent version. You may have to reinstall XDS. The support files required for the DocuPrint software are an incorrect version.
  • Page 193 MESSAGES GUIDE The support libraries that are required for the Xerox Job Ticket Library are not the most recent version. You may have to reinstall XPPS. The support files required for the DocuPrint software are an incorrect version. Source DocuPrint print driver...
  • Page 194 WINDOWS WORKSTATION MESSAGES 49-36 The support libraries that are required for the Xerox Job Ticket Library could not be loaded. You may have to reinstall XDS. XDS is not installed correctly. One or more of the required TBRO?W.DLL files in the Windows SYSTEM directory is missing, corrupted, or is not the most recent version.
  • Page 195 MESSAGES GUIDE The weight for Paper stock 1 is not between 60 and 413 g/m2. You specified a an invalid paper weight. Source DocuPrint print driver Action Specify a paper weight between 60 and 413 g/m2. The Windows 95 support libraries could not be loaded. You may have to reinstall XDS.
  • Page 196 Shift text box in the Setup dialog. Source DocuPrint print driver Action Enter a value between -8.5 and 8.5 inches in the x Image Shift text box, or -14.0 and 14.0 inches in the Y Image Shift text box. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE...
  • Page 197 Restart XDS. If this problem persists, contact the System Administrator. The Xerox Document Submission Application could not load the Xerox Job Ticket Library or one of its supporting libraries. You may have to reinstall XDS. An error occurred while the XDS application was being initialized.
  • Page 198 WINDOWS WORKSTATION MESSAGES 49-40 The Xerox Job Ticket libraries are invalid. You may have to reinstall XPPS. One or more of the XPPS support libraries are corrupt or are not the most recent version. Source DocuPrint print driver Action Restart Windows and reinstall XPPS.
  • Page 199 The Xerox Print Driver could not load the Xerox Job Ticket Library file, XPPP.DLL. You may have to reinstall XPPS. The Xerox Print Driver could not load the Xerox Job Ticket Library. This may occur if the file has been deleted, or if Windows has run out of memory to run the application.
  • Page 200 The Xerox Connectivity Library file, XPPPNET.DLL, is the wrong version. Source DocuPrint print driver Action Reinstall the XPPS software. The Xerox Print Driver could not load the Xerox Job Ticket Libraries. You may have to reinstall XPPS. The libraries could not be loaded. Source DocuPrint print driver Action Reinstall XPPS.
  • Page 201 MESSAGES GUIDE There have been changes made in the Paper Stocks dialog. Do you wish to save your changes before exiting the dialog? The Paper Stocks dialog was entered from one of the following parent dialogs: • Chapter Starts • Blank Page Inserts •...
  • Page 202 [Head-to-Toe] was selected in the Sides Imaged list box. Source DocuPrint Print Submission software Action If you select [Transparency] as one of your paper stock options, select [1-Sided] in the Sides Imaged list box. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE...
  • Page 203 MESSAGES GUIDE Transparencies require 1-sided for Sides Imaged. Please check the stocks being used in the Exception Pages dialog box. Transparency paper stock is being used by one or more of the Exception Pages that you have programmed, and you selected [2- Sided] or [Head-to-Toe] from the Sides Imaged list box in the Setup dialog.
  • Page 204 Uncollated jobs cannot contain Slip Sheets. You selected [Uncollated] and [Slip Sheets] for the Finishing options. Source DocuPrint print driver Action If you want slip sheets placed in your print job, select [Collated]. Otherwise, select another Finishing option. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE...
  • Page 205 An attempt was made to access the DocuPrint software or to print from within the application too many times. Source DocuPrint print driver Action Locate and close some of the DocuPrint windows or close the applications using the Xerox print drivers and try the operation again. WINDOWS WORKSTATION MESSAGES 49-47...
  • Page 206 Perform one of the following: • Select a print queue that resides on a Novell NetWare server to which you are attached. • Attach to the Novell Network Server on which the print queue that you selected resides. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE...
  • Page 207 MESSAGES GUIDE Your access rights to the file or directory are insufficient. The minimum rights that are required are WRITE and CREATE. The DocuTech-ready file could not be saved to the named directory because you do not have write privileges for the directory. Source DocuPrint print driver Action...
  • Page 208 WINDOWS WORKSTATION MESSAGES 49-50 XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE...

  • Page 209: Macintosh Workstation Messages

    XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE 50Macintosh workstation This chapter shows messages that may appear on your monitor when you submit jobs to the DocuPrint NPS. Variable information appears in angle brackets (<>). When more than one action is specified, perform the first action. If the problem persists, go on to the next action.
  • Page 210 The Sender field “From” is required 101002 There is no entry in the “From” field of the “Notes” selection in the Job Ticket Dialog box. Action Make an entry in the “From” field and select [OK]. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE...
  • Page 211 XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE The selected ticket is not valid. The previous ticket remains in effect 002029 The default job ticket selected in the User Preferences dialog box is invalid. Action Use “Show Additional files” to locate the default Job Ticket. If necessary, contact your system administrator.
  • Page 212 MACINTOSH WORKSTATION MESSAGES 50-4 XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE...
  • Page 213 XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE 50Macintosh workstation This chapter shows messages that may appear on your monitor when you submit jobs to the DocuPrint NPS. Variable information appears in angle brackets (<>). When more than one action is specified, perform the first action. If the problem persists, go on to the next action.
  • Page 214 The Sender field “From” is required 101002 There is no entry in the “From” field of the “Notes” selection in the Job Ticket Dialog box. Action Make an entry in the “From” field and select [OK]. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE...
  • Page 215 XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE The selected ticket is not valid. The previous ticket remains in effect 002029 The default job ticket selected in the User Preferences dialog box is invalid. Action Use “Show Additional files” to locate the default Job Ticket. If necessary, contact your system administrator.
  • Page 216 MACINTOSH WORKSTATION MESSAGES 50-4 XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE...

  • Page 217: 51. 51Dos Workstation Messages

    XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE 51. 51DOS workstation messages This chapter shows messages that may appear on your monitor when you submit jobs to the DocuPrint NPS from a DOS workstation. Variable information appears in angle brackets (<>). When more than one action is specified, perform the first action. If the problem persists, go on to the next action.
  • Page 218 Your software is missing an internal file that is needed for printing. Action Verify that the directory /usr/spool/xerox/qtmp exists and that you have read and write access to it. Ask your system administrator to verify that the client software was loaded properly.
  • Page 219 Your software is missing an internal file that is needed for printing. Action Verify that the directory /usr/spool/xerox/qtmp exists and that you have read and write access to it. Ask your system administrator to verify that the client software was loaded properly.
  • Page 220 The print command was entered, but an internal error occurred, probably due to a lack of memory. Action Write down the message. Contact your system administrator and verify that your system meets the minimum configuration requirements. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE...
  • Page 221 MESSAGES GUIDE JobTicket__Overlay() The print command was entered, but an internal error occurred. Action Write down the message and contact your service representative. Job Ticket__SetDispositions() The print command was entered, but an internal error occurred. Action Write down the message and contact your service representative. Job Ticket__SetSender() The print command was entered, but an internal error occurred.
  • Page 222 Write down the message. Ask your system administrator to check communication between your workstation and the Printer Controller and to ensure that the Xerox client was enabled at installation. Server not responding You entered the listjob or listq command, but the Printer Controller failed to respond to the command within the allotted time.
  • Page 223 MESSAGES GUIDE Server or directory unreachable You entered the listjob, listq, or print command, but the software couldn’t communicate with the Printer Controller. Action Write down the message. Ask your system administrator to check communication between your workstation and the Printer Controller and to verify that the installation procedure was successfully completed.
  • Page 224 In entering the print command, a valid value for the -server option was not specified. Action Reenter the print command, making sure you specify a valid value for this option. Refer to the Guide to Submitting Jobs from the Client for acceptable values. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE...
  • Page 225 XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE 51. 51DOS workstation messages This chapter shows messages that may appear on your monitor when you submit jobs to the DocuPrint NPS from a DOS workstation. Variable information appears in angle brackets (<>). When more than one action is specified, perform the first action. If the problem persists, go on to the next action.
  • Page 226 Your software is missing an internal file that is needed for printing. Action Verify that the directory /usr/spool/xerox/qtmp exists and that you have read and write access to it. Ask your system administrator to verify that the client software was loaded properly.
  • Page 227 Your software is missing an internal file that is needed for printing. Action Verify that the directory /usr/spool/xerox/qtmp exists and that you have read and write access to it. Ask your system administrator to verify that the client software was loaded properly.

  • Page 228: Jobticket__Decodeaxjt

    The print command was entered, but an internal error occurred, probably due to a lack of memory. Action Write down the message. Contact your system administrator and verify that your system meets the minimum configuration requirements. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE...

  • Page 229: Job Ticket

    MESSAGES GUIDE JobTicket__Overlay() The print command was entered, but an internal error occurred. Action Write down the message and contact your service representative. Job Ticket__SetDispositions() The print command was entered, but an internal error occurred. Action Write down the message and contact your service representative. Job Ticket__SetSender() The print command was entered, but an internal error occurred.

  • Page 230: The Print Command Was Entered, But An Internal Error Occurred

    Write down the message. Ask your system administrator to check communication between your workstation and the Printer Controller and to ensure that the Xerox client was enabled at installation. Server not responding You entered the listjob or listq command, but the Printer Controller failed to respond to the command within the allotted time.

  • Page 231: Action Write Down The Message And Contact Your Service Representative

    MESSAGES GUIDE Server or directory unreachable You entered the listjob, listq, or print command, but the software couldn’t communicate with the Printer Controller. Action Write down the message. Ask your system administrator to check communication between your workstation and the Printer Controller and to verify that the installation procedure was successfully completed.
  • Page 232 In entering the print command, a valid value for the -server option was not specified. Action Reenter the print command, making sure you specify a valid value for this option. Refer to the Guide to Submitting Jobs from the Client for acceptable values. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE...

  • Page 233: 52. 52Unix Workstation Messages

    XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE 52. 52UNIX workstation messages This chapter shows messages that may appear on your monitor when you submit jobs to the DocuPrint NPS. Variable information appears in angle brackets (<>). When more than one action is specified, perform the first action. If the problem persists, go on to the next action.
  • Page 234 Your software is missing an internal file that is needed for printing. Action Verify that the directory /usr/spool/xerox/qtmp exists and that you have read and write access to it. Ask your system administrator to verify that the installation procedure was successfully completed.
  • Page 235 Your software is missing an internal file that is needed for printing. Action Verify that the directory /usr/spool/xerox/qtmp exists and that you have read and write access to it. Ask your system administrator to verify that the installation procedure was successfully completed.
  • Page 236 Your software is missing an internal file that is needed for printing. Action Verify that the directory /usr/spool/xerox/qtmp exists and that you have read and write access to it. Ask your system administrator to verify that the installation procedure was successfully completed.

  • Page 237: Jobticket__Setsourcedoc

    MESSAGES GUIDE JobTicket__DecodeAXJT() The print command was entered, but an internal error occurred. Action Write down the message and contact your service representative. JobTicket error for option: The print command was entered, but an internal error occurred, probably due to a lack of memory. Action Write down the message.

  • Page 238: Jtdocument

    Print queue name must be specified The -printerName queue option was not included on the command line when the job was submitted. Action Reenter the print command, making sure to include the -printerName queue option. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE...

  • Page 239: The Print Command Was Entered, But An Internal Error Occurred

    MESSAGES GUIDE Print request not forwarded, server or directory unreachable The listjob, listq, or print command was entered, but the software couldn’t communicate with the Printer Controller. Action Write down the message. Ask your system administrator to check communication between your workstation and the Printer Controller and to verify that the file sent is not too large.
  • Page 240 In entering the print command, no valid value for the -server option was specified. Action Reenter the command, making sure you specify a valid value for this option. Refer to the Guide to Submitting Jobs from the Client for acceptable values. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE...
  • Page 241 XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE 52. 52UNIX workstation messages This chapter shows messages that may appear on your monitor when you submit jobs to the DocuPrint NPS. Variable information appears in angle brackets (<>). When more than one action is specified, perform the first action. If the problem persists, go on to the next action.
  • Page 242 Your software is missing an internal file that is needed for printing. Action Verify that the directory /usr/spool/xerox/qtmp exists and that you have read and write access to it. Ask your system administrator to verify that the installation procedure was successfully completed.
  • Page 243 Your software is missing an internal file that is needed for printing. Action Verify that the directory /usr/spool/xerox/qtmp exists and that you have read and write access to it. Ask your system administrator to verify that the installation procedure was successfully completed.
  • Page 244 Your software is missing an internal file that is needed for printing. Action Verify that the directory /usr/spool/xerox/qtmp exists and that you have read and write access to it. Ask your system administrator to verify that the installation procedure was successfully completed.
  • Page 245 MESSAGES GUIDE JobTicket__DecodeAXJT() The print command was entered, but an internal error occurred. Action Write down the message and contact your service representative. JobTicket error for option: The print command was entered, but an internal error occurred, probably due to a lack of memory. Action Write down the message.
  • Page 246 Print queue name must be specified The -printerName queue option was not included on the command line when the job was submitted. Action Reenter the print command, making sure to include the -printerName queue option. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE...
  • Page 247 MESSAGES GUIDE Print request not forwarded, server or directory unreachable The listjob, listq, or print command was entered, but the software couldn’t communicate with the Printer Controller. Action Write down the message. Ask your system administrator to check communication between your workstation and the Printer Controller and to verify that the file sent is not too large.
  • Page 248 In entering the print command, no valid value for the -server option was specified. Action Reenter the command, making sure you specify a valid value for this option. Refer to the Guide to Submitting Jobs from the Client for acceptable values. XEROX DOCUPRINT 4050/4090/4850/4890/92C NPS MESSAGES GUIDE...

This manual is also suitable for:

Docuprint 4090 npsDocuprint 4850 npsDocuprint 4890 nps405040904850 ... Show all

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