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Xerox DocuPrint 4090 IPS Troubleshooting Manual

Xerox laser printer troubleshooting guide
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Xerox DocuPrint
4050/4090 NPS/IPS
Troubleshooting Guide
721P90231
Version 8.0
October 2002

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  • Page 1 Xerox DocuPrint 4050/4090 NPS/IPS Troubleshooting Guide 721P90231 Version 8.0 October 2002...
  • Page 2 Printed in the United States of America. Publication number: 721P90231 Xerox® and all Xerox products mentioned in this publication are trademarks of Xerox Corporation. Products and trademarks of other companies are also acknowledged. Changes are periodically made to this document. Changes, technical...

  • Page 3: Table Of Contents

    Enabling and disabling the modem for remote service ... . . 1-2 2. Troubleshooting Xerox Client Software installation... 2-1 3. Troubleshooting a Novell implementation ....3-1 4.
  • Page 4 Table of contents Clearing paper jams from area 4 ..... . . 4-16 Clearing paper jams from area 5 ..... . . 4-18 Clearing paper jams from areas 6 and 6A .

  • Page 5: Safety

    The laser danger labels on the system are for Xerox service representatives and are on or near panels or shields that must be removed with a tool.

  • Page 6: Ozone Information: U. S. Only

    1-800-828-6571 to request the Xerox publication 600P83222, OZONE. Operation safety: U. S. Your Xerox equipment and supplies have been designed and tested to meet strict safety requirements. They have been approved by safety agencies, and they comply with environmental standards.

  • Page 7: Operation Safety: Europe

    Disconnect the power cord from the electrical outlet and call service to correct the problem. If you need any additional safety information concerning the equipment or materials Xerox supplies, call Xerox Product Safety at the following toll-free number in the United States: 1-800-828-6571 For customers outside the United States, contact your local Xerox representative or operating company.

  • Page 8: Electrical Supply

    This product should not be placed in a built-in installation unless proper ventilation is provided, please contact your Xerox representative for advice. Never push objects of any kind into the ventilation vents of the product.

  • Page 9: Maintenance

    A full declaration of conformity, defining the relevant directives and referenced standards, can be obtained from your Xerox representative. In order to allow this equipment to operate in proximity to...

  • Page 10: Radio And Telecommunications Equipment Directive (Europe Only)

    Radio and telecommunications equipment directive (Europe only) Certification to 1999/5/EC Radio Equipment and Telecommunications Terminal Equipment Directive: This Xerox product has been self-certified by Xerox for pan- European single terminal connection to the analog public switched telephone network (PSTN) in accordance with Directive 1999/5/EC.

  • Page 11: For Further Information

    Safety For further information For more information on Environment, Health and Safety in relation to this Xerox product and supplies, please contact the following customer help lines: Europe:+44 1707 353434 USA:1 800 8286571 Canada:1 800 8286571 Troubleshooting Guide...
  • Page 12 Safety Troubleshooting Guide...

  • Page 13: Introduction

    Xerox DocuPrint 4050/4090 NPS/IPS. About this guide This guide is designed for Xerox DocuPrint 4050 and 4090 NPS/ IPS operators whose job consists of the routine operation of one of these systems. Users should have an understanding of printer controller operations.

  • Page 14: Conventions

    <ENTER> (for example, enter y). • Italics: Document and library names are shown in italics (for example, the Xerox DocuPrint NPS/IPS Guide to Managing Print Jobs). • Quotation marks: Keywords you can enter as arguments appear in quotes (for example, “USLetter”).

  • Page 15: Related Publications

    Warnings alert you to conditions that may affect the safety of people. Related publications The Xerox DocuPrint NPS/IPS documentation set includes the documents listed below. NOTE: For a list of IBM reference manuals for IPDS printing, refer to the Solutions Guide for IPDS Printing.
  • Page 16 Introduction • Submitting your Jobs from Windows NT 4.0 (QuickPrint) Quick Reference Card • Submitting your Jobs Using Windows NT 4.0 Drivers Quick Reference Card The documentation set also includes an electronic version, the DocuPrint NPS/IPS Interactive Customer Documentation CD. Troubleshooting Guide...

  • Page 17: Calling For Service

    Before calling your customer service support center, make sure you have read this chapter and have tried the corrective actions described here. If the problem persists, gather the necessary information and call the customer support center. Information to have on hand when calling for service To report hardware or software problems in the United States, call the following number: 1-800-822-2979...

  • Page 18: Enabling And Disabling The Modem For Remote Service

    Calling for service – Previous conditions under which the application has Give this information to a customer service representative, who will discuss the information and give you an estimated time of arrival or assist you over the phone to resolve the problem. Enabling and disabling the modem for remote service Your system may be set up to use Sixth Sense Technology—a remote communication capability.

  • Page 19: Troubleshooting Xerox Client Software Installation

    Refer to the Guide to Submitting Jobs from the Client for more information. If you are unable to install the Xerox Client Software, or if you install it and all requests submitted fail, try the following: •...
  • Page 20 The following table provides a reference to error messages that may display during installation of Xerox Client Software. Table 2-1. Xerox Client Software installation error messages Error message Installation not complete.

  • Page 21: Troubleshooting A Novell Implementation

    • Check that the server is running and connected to the network. If it is an incorrect framing type or server name, your Xerox service representative must change the configuration on the printer controller. If there is an external connectivity problem: •...
  • Page 22 SET ALLOW UNENCRYPTED PASSWORDS=ON at the server console. If NPS/IPS has the wrong password, your Xerox service representative must change the password. Stop the PSERVER instance. At the file server, create the queue, set up the printer for the PSERVER and be sure it will service the appropriate queue.
  • Page 23 If there is an external connectivity problem: PSERVER should work when it is repaired. If it is an incorrect framing type, your Xerox service representative must change the configuration on the printer controller. If print server is not running, start...
  • Page 24 Troubleshooting a Novell implementation Troubleshooting Guide...

  • Page 25: Clearing Paper Misfeeds And Jams

    Paper jams and misfeeds can be greatly reduced or eliminated if you use the correct type of paper under the right conditions. Refer to Helpful Facts About Paper for information on paper selection and care. Clearing a feeder tray fault When paper is misfed from the paper trays, complete the following steps: 1.
  • Page 26 Clearing paper misfeeds and jams 3. When the Ready To Open indicator is lit, pull the bar up and out to open the tray. Pull the tray all the way out for best results. 4. Press the green lever to unlatch the paper feeder assembly. Troubleshooting Guide...
  • Page 27 5. Remove and discard any partially fed paper. Make sure that the paper supply is neatly stacked and that the stack is not higher than the MAX line on the length guide. Make sure that the length guide is firmly touching the back edge of the stack.

  • Page 28: Frequent Misfeeds

    Clearing paper misfeeds and jams 8. Discard any pages sent to the sample tray or unused stacker tray when the paper jam was detected. NOTE: If the 4635/180 IPS does not continue printing after a paper tray fault or after paper is loaded, lower then raise the tray. The system should resume printing.
  • Page 29 2. Lightly moisten a lint-free towel with film remover and thoroughly wipe the outside surface of the feed belt in the same direction as the ribs on the belt. (Wiping from side to side might pull the belt off its track.) Allow a few seconds for the film remover to evaporate.

  • Page 30: Clearing Paper Jams

    Clearing paper misfeeds and jams Clearing paper jams Paper sometimes jams as it leaves the feeder trays or moves through the paper path. You must clear the paper jam before you can continue to print. The two illustrations below show the areas along the paper path in which jams may occur.
  • Page 31 Jam display on In the event of a jam, the printer console displays the following printer console information: • The message display describes the areas of the printer you must check and clear. • The graphic display shows the location of the jams and the doors you open to access them.

  • Page 32: Job Recovery

    Clearing paper misfeeds and jams Interior labels Message labels are located inside of the printer at the point of need. Figure 4-4. Message labels inside the printer Each handle, lever, or knob you use to clear a paper jam is bright green and marked with an arrow indicating the direction it moves.

  • Page 33: Printer Jam Clearance Areas

    Printer jam clearance areas The following figure shows all areas in which printer jams can occur. NOTE: This diagram contains the jam clearance areas for both the dual stacker (areas 8, 8A, and 9) and the stitcher/stacker (areas A and B). The purpose of the diagram is to give you an overall perspective of the locations of all the printer areas relative to each other.
  • Page 34 Clearing paper misfeeds and jams 2. Remove and discard any paper you find in the areas indicated. 3. Close the door. 4. Open the high-capacity feeder front door and locate area 1A. 4-10 Area 1 Area 1 Troubleshooting Guide...

  • Page 35: Clearing Paper Jams From Areas 2 And 2A

    Clearing paper misfeeds and jams Area 1A 5. Remove and discard any paper you find in the area 1A. 6. Close the door and press the Continue button to resume printing. Clearing paper jams from areas 2 and 2A To clear paper jams from areas 2 and 2A: 1.
  • Page 36 Clearing paper misfeeds and jams 2. Lift the three green handles one by one. Each time you lift a handle, remove and discard any paper you find beneath the open section. 3. Lower the handles and close the door. 4. Open the high-capacity feeder front door and locate area 2A. 4-12 Troubleshooting Guide...
  • Page 37 Clearing paper misfeeds and jams 5. Lift the green handle. Remove and discard any paper you find in this area. Troubleshooting Guide 4-13...

  • Page 38: Clearing Paper Jams From Area 3

    Clearing paper misfeeds and jams 6. Lower the handle, close the door, and press the Continue button to resume printing. Clearing paper jams from area 3 Follow these steps to clear jams in area 3. 1. Open the middle door and locate area 3. 4-14 Troubleshooting Guide...
  • Page 39 2. Push and hold the green handle to the right (in the direction of the arrow marked on it). 3. Remove and discard any paper you find in this area. 4. Release the handle, close the door, and press the Continue button to resume printing.

  • Page 40: Clearing Paper Jams From Area 4

    Clearing paper misfeeds and jams Clearing paper jams from area 4 Follow these steps to clear jams from area 4. The laser safety label located on the inside left front door of the printer advises you that the panel below it must not be removed, except by a service representative.
  • Page 41 Take care not to touch any parts in this area. They may be hot enough to cause burns. 2. With your left hand, move and hold the green latch to the right (the direction of the arrow marked on it). With your right hand, pull out the large green handle until the fuser unit latches in the fully open position.

  • Page 42: Clearing Paper Jams From Area 5

    Clearing paper misfeeds and jams 7. Close the doors (left one first) and press the Continue button to resume printing. Clearing paper jams from area 5 Follow these steps to clear jams in area 5. 1. Open the middle door and locate area 5. 4-18 Troubleshooting Guide...
  • Page 43 2. If paper is caught in the rollers between areas 4 and 5, first turn the green knob in the direction of the arrow marked on it. This ensures that the paper has completely moved into area 5, where you can remove it without tearing it. 3.

  • Page 44: Clearing Paper Jams From Areas 6 And 6A

    Clearing paper misfeeds and jams 4. Release the green handle. 5. Close the door and press the Continue button to resume printing. Clearing paper jams from areas 6 and 6A Follow these steps to clear jams in areas 6 and 6A. 1.

  • Page 45: Clearing Paper Jams From Area 3

    3. Open the top cover of the high-capacity feeder. (Open the top cover of the stacker, too, if the printer console message display indicates it needs to be opened.) 4. Remove and discard any sheets under the high-capacity feeder cover. If the printer console message display also indicates a problem in the output module, remove and discard those sheets as well.
  • Page 46 Clearing paper misfeeds and jams 2. Pull the block-shaped set separator toward you and hold it in that position. 4-22 Troubleshooting Guide...
  • Page 47 Clearing paper misfeeds and jams 3. Remove and discard any paper in the duplex tray. 4. Return the set separator to its upright position. 5. Close the door and press the Continue button to resume printing. Troubleshooting Guide 4-23...

  • Page 48: Clearing Paper Jams From Area 8

    Clearing paper misfeeds and jams Clearing paper jams from area 8 If your printer has a stitcher/stacker, see the “Correcting stacker problems” chapter. 1. Open the top cover of the output module, as indicated on the graphic display of the printer console. 2.
  • Page 49 2. Pull the green handle down and to the left (in the direction of the arrow marked on it) to hold the assembly open while you remove and discard any paper you find in this area. 3. Return the handle to its original position and close the door. 4.

  • Page 50: Clearing Stitcher/Stacker Paper Jams (Areas A And B)

    Clearing paper misfeeds and jams Clearing stitcher/stacker paper jams (areas A and B) Follow these steps to clear stitcher/stacker jams in areas A and 1. Open the top cover of the stitcher/stacker and locate area A in the center. 2. Remove and discard the paper under the paper guide. The paper guide is a spring-loaded, heavy wire form guide that pops up when you open the cover.

  • Page 51: Adjusting Dual Stacker Tray Scuffer Arms

    5. Remove only the set of pages leaving the stitcher/stacker at the right, and place it on the output in the stacker tray. Do not remove any other pages from this area. NOTE: The pages were compiled by the stitcher/stacker into a set (stapled or not), but something prevented the set from being delivered to the stacker.
  • Page 52 Clearing paper misfeeds and jams 2. Clear all paper jams, following the jam clearance instructions provided by the message and graphic displays on the printer console. 3. Discard any pages sent to the sample tray or to a used stacker tray when the jam was detected. 4.

  • Page 53: Optimizing Print Quality

    Optimizing print quality This chapter discusses methods of checking and improving print quality. NOTE: One way to test print quality is to print a sample document. For information on printing sample documents, refer to The Guide to Configuring and Managing the System. Product features that affect PostScript print quality You can improve the appearance of your documents by being aware of potential problems created through the use of...

  • Page 54: Device-Dependent Operators

    Optimizing print quality Device-dependent operators Some PostScript operators result in device-dependent PostScript files. “Device dependence” means that devices having different output characteristics may produce different-looking output even though they use the same software. This section documents the most serious examples of device dependence. The PostScript Language Reference Manual, second edition, lists all of the graphics state operators that are considered device-dependent.

  • Page 55: Gray Shading-Settransfer And Transfer Function

    The PostScript language provides a scheme for overwriting the internal transfer function of a printing device by providing the settransfer and setcolortransfer operators. However, some Xerox PostScript devices do not allow you to overwrite their internal transfer function. Typically, a master tries to replace the internal transfer function...

  • Page 56: Smooth Curves-Setflat

    Optimizing print quality Smooth curves—setflat PostScript masters that use the PostScript operator setflat produce inconsistent output across different PostScript printers. setflat controls curve rendering smoothness. PostScript curve operators use cubic Bezier control points to define the curve shape. These curves can be rendered from straight line segments.

  • Page 57: Resolving Printer Problems

    This chapter describes printer-related problems other than paper jams, and suggests corrective actions. (Refer to “Clearing paper misfeeds and jams” for information on paper jams. Symptom Probable cause Printed sets are not stitched. Stitcher/stacker is out of wire (fault code L152), or is jammed (fault code L172), or stitching head has malfunctioned (various fault...
  • Page 58 Resolving printer problems Symptom Paper does not stack evenly in the dual stacker trays. Probable cause Action Scuffer arm weights are out of If printer has adjustable weights under adjustment. the scuffer arms, slide them to the right or the left. (Refer to “Clearing paper misfeeds and jams”...

  • Page 59: Resolving System Problems

    This chapter describes various system problems and suggests corrective actions. NOTE: The syntax for the actions listed is for CLI users. If using the GUI, refer to the online help for equivalent procedures. Symptom Probable cause Blank display: pressing a Monitor is powered off;...
  • Page 60 Resolving system problems Symptom Probable cause No jobs appear to be Queueing or printing may printing. be stopped. Scheduling policy may be First Come First Served (FCFS) and the next job may be ineligible. Possible system problem Printer controller is not communicating with the network.
  • Page 61 Symptom Probable cause Job prints on the wrong Paper in the tray and tray paper, or is otherwise not settings do not match. as expected. Job has a job ticket and specified virtual printer has SkipJTPreScan set to True. (Does not apply to IPDS.) Job has attributes from some other source (DSC,...
  • Page 62 Resolving system problems Symptom Probable cause The IPDS host receives a If a virtual printer is Not Ready message from specified for a job, and the the DocuPrint NPS/IPS. virtual printer properties are changed, then the virtual printer stops and sends a not ready message to the host.
  • Page 63 5-4 flushfile 5-1 glazing 4-4 gray shading setcolorscreen 5-2 setscreen 5-2 settransfer function 5-3 transfer function 5-3 hard disk, Xerox Client Software requirements 2-2 invisible strokes, setlinewidth 5-4 laser safety v messages Client Software installation 2-2 paper jams 4-7 modem...
  • Page 64 RPrinter problems 3-3 safety hotline numbers vii laser v operation vi–ix SAP packets 3-1 scanconversion 5-4 scuffer arms 4-27 server override switch, Xerox Client print command 2-2 service call, required information 1-1 setbscolor 5-3 setcmykcolor 5-3 setcolorscreen 5-2 setflat 5-4 setgray 5-3...
  • Page 65 5-3 transfer functions 5-3 Tray Unlock button 4-1 troubleshooting Novell implementation 3-1–3-3 Xerox Client Software installation 2-1–2-2 Xerox Client print command 2-1 Xerox Client Software, troubleshooting installation 2-1–2-2 Troubleshooting Guide Index INDEX-3...
  • Page 66 Index INDEX-4 Troubleshooting Guide...

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