Troubleshooting - Greenlee GATOR EK425LXR Operation Manual

Troubleshooting

1. Check that the battery is charged. If drained, charge and recheck the battery after several minutes to make sure
the battery is holding its charge.
2. Remove battery from tool.
3. Check the tool, see Pre-Operation Inspection.
4. Reinstall the battery and check the tool over again.
Consult Table 10 and Table 11 for explanations of error codes and solutions to possible issues the tool may face.
Consult also Table 1 and Table 2 at the beginning of this manual to explain signals from the tool and remote.
Problem
Tool is does not activate when
pressing trigger.
Tool is does not activate when
pressing remote toggle.
Motor runs but tool will not
complete a cycle.
Red LED stays ON for 20
seconds.
Tool is losing oil.
Red LED is flashing slowly
for 20 sec. after trigger is
released.
The tool makes alert sound
and, both Red and While LED
flash 1 time.
The tool makes alert sound
and, both Red and While LED
flash 3 times.
Red LED is flashing fast for 20
sec. after trigger is released.
300100034 REV 00
Table 10: Troubleshooting
Possible Cause
Contaminants (dirt, rust etc.)
in Tool Head
Components Worn or
Damaged
Motor is Not Working
Tool Set in Remote Profile
Low or Expired Battery
Broken Components
Tool in Handheld Profile
Wireless Receiver Damaged
Another Remote is Paired
with Tool
Low Oil
Air in Hydraulic System
Cold Oil
Low Battery
Damaged Seal
Motor current exceeds 20 A
during cycle
The necessary oil pressure
was not reached.
Operator let go of trigger
mid-cycle
The necessary oil pressure
with the motor running was
not achieved
Tool Overheating
© 2023 Greenlee Tools, Inc.
Remove battery and clean tool head thoroughly.
Replace tool head or send in for service.
Charge or Change battery.
Check for broken switch components and send in for service.
Change profile to Handheld.
Charge or Change battery.
Send in for service.
Change profile to Remote.
Send in for service.
Remove then replace tool battery to reset and follow steps to set up Remote
profile with correct remote.
Send in for service.
Press trigger and hold retract button simultaneously 10 sec, then attempt
to activate the tool again. If unsuccessful, contact Customer Services or
send in for service.
Press trigger and hold retract button simultaneously 10-20 sec. to warm oil.
Press and hold trigger for one full cycle. Repeat until tool completes a cycle
Charge or replace battery.
Send in for service.
Send in for service.
Check material and design of work piece is compatible with tool.
Retract ram to starting point and start cycle over.
Press and hold trigger and continue cycle from stopping point.
Check material and design of work piece is compatible with tool.
Check tool head is the correct model and is in good repair.
Allow tool to cool.
EK425LXR
Solution
successfully.
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