Getting Help; Subscribe To Product Announcements - Extreme Networks ExtremeSwitching 5420 Series Installation Manual

Getting Help

Getting Help
If you require assistance, contact Extreme Networks using one of the following
methods:
Extreme Portal
Search the GTAC (Global Technical Assistance Center) knowledge base; manage
support cases and service contracts; download software; and obtain product
licensing, training, and certifications.
The Hub
A forum for Extreme Networks customers to connect with one another, answer
questions, and share ideas and feedback. This community is monitored by Extreme
Networks employees, but is not intended to replace specific guidance from GTAC.
Call GTAC
For immediate support: (800) 998 2408 (toll-free in U.S. and Canada) or
1 (408) 579 2826. For the support phone number in your country, visit:
www.extremenetworks.com/support/contact
Before contacting Extreme Networks for technical support, have the following
information ready:
•
Your Extreme Networks service contract number, or serial numbers for all involved
Extreme Networks products
•
A description of the failure
•
A description of any actions already taken to resolve the problem
•
A description of your network environment (such as layout, cable type, other
relevant environmental information)
•
Network load at the time of trouble (if known)
•
The device history (for example, if you have returned the device before, or if this is a
recurring problem)
•
Any related RMA (Return Material Authorization) numbers

Subscribe to Product Announcements

You can subscribe to email notifications for product and software release
announcements, Field Notices, and Vulnerability Notices.
1. Go to
2. In the list of categories, expand the Product Announcements list.
3. Select a product for which you would like to receive notifications.
4. Select Subscribe.
5. To select additional products, return to the Product Announcements list and repeat
steps 3 and 4.
You can modify your product selections or unsubscribe at any time.
10 ExtremeSwitching 5420 Series Hardware Installation Guide
The Hub.
Preface