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CUSTOMER ASSISTANCE
If Unable to Contact Roadside Assistance
If you are unable to contact Roadside Assistance or
unable to provide a valid Vehicle Identification Number
(VIN), and you obtain towing services on your own, you
may submit your original receipts from the licensed tow-
ing or service facility, for services rendered within
30 days of the occurrence. Be sure to include your VIN,
odometer mileage at the time of service, and current
mailing address. We will process the claim based on
vehicle and service eligibility. If eligible, we will reim-
burse you for the reasonable amount actually paid,
based on the usual and customary charges for that ser-
vice in the area where they were provided. FCA US LLC's
determination relating to reimbursement is final. Corre-
spondence should be mailed to:
FCA US LLC Customer Assistance
P.O. Box 9145
Medford, MA 02155
Attention Claims Department
FCA US LLC reserves the right to modify the terms or
discontinue the Roadside Assistance Program at any
time. The Roadside Assistance program is subject to
restrictions and conditions of use, which are deter-
mined solely by FCA US LLC.
Flat Tire Service
If you are inconvenienced by a flat tire, we will dispatch
a service provider to use your vehicle's temporary spare
tire (if equipped) as recommended in your Owner's
Manual. This is not a permanent flat tire repair.
Out of Gas/Fuel Delivery
Drivers cannot always count on a gas station being
nearby, especially when traveling away from home. We
will dispatch a service provider to deliver a small
amount of fuel (maximum two gallons) to get you to a
nearby station. This service is limited to two occur-
rences in a 12-month period.
Battery Jump Assistance
No time is a good time for a depleted battery. With
Roadside Assistance, you do not have to worry about
being stranded. We will dispatch a service provider to
provide you with a battery jump anytime, day or night.
Lockout Service
Whether the keys are locked in your vehicle or frozen
locks are keeping you from getting on your way, help is
just a phone call away. This service is limited to provid-
ing access to the vehicle's seating area. It does not
cover the cost of replacement keys.
Towing Service
Our towing service gives you peace of mind and confi-
dence. If your vehicle becomes disabled as a result of a
mechanical breakdown, Roadside Assistance will dis-
patch a towing service to transport your vehicle to the
closest authorized Chrysler, Dodge, Jeep®, or Ram
dealer. If you choose to go to another dealer, you will be
responsible for the cost of the extra distance.
FCA US LLC CUSTOMER CENTER
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 247-9753
FCA CANADA CUSTOMER CARE
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800)
387-9983 French
MEXICO
Customer Relations Office
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, CDMX
In Mexico City: 800-505-1300
Outside Mexico City: +(52)55 50817568
PUERTO RICO AND US VIRGIN
ISLANDS
FCA Caribbean LLC Customer Service
P.O. Box 191857
San Juan 00919-1857
Phone: (800) 247-9753
CUSTOMER ASSISTANCE FOR THE
HEARING OR SPEECH IMPAIRED
(TDD/TTY)
To assist customers who have hearing difficulties, FCA
US LLC has installed special TDD (Telecommunication
Devices for the Deaf) equipment at its customer center.
Any hearing or speech impaired customer, who has
access to a TDD or a conventional teletypewriter (TTY)
in the United States, can communicate with FCA US LLC
by dialing 1-800-380-2479.
Canadian residents with hearing difficulties that require
assistance can use the special needs relay service
offered by Bell Canada. For TTY teletypewriter users,
dial 711 and for Voice callers, dial 1-800-855-0511 to
connect with a Bell Relay Service operator.
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