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What to Do
If your vehicle requires jump start assistance, out of gas/fuel
delivery, tire service, lockout service or towing as a result of a
mechanical breakdown, dial toll-free: USA: 1-800-521-2779/
Canada: 1-800-363-4869. Provide your name, Vehicle
Identification Number (VIN) required for covered services,
license plate number, and your location, including the
telephone number from which you are calling. Briefly describe
the nature of the problem and answer a few simple questions.
You will be given the name of the service provider and an
estimated time of arrival. If you feel you are in an unsafe
situation, please let us know. With your consent, we will
contact local police or safety authorities.
If Unable to Contact Roadside Assistance
If you are unable to contact Roadside Assistance or unable to
provide a valid Vehicle Identification Number (VIN), and you
obtain towing services on your own, you may submit your
original receipts from the licensed towing or service facility, for
services rendered within30 days of the occurrence. Be sure to
include your VIN, odometer mileage at the time of service, and
current mailing address. We will process the claim based on
vehicle and service eligibility. If eligible, we will reimburse you
for the reasonable amount actually paid, based on the usual
and customary charges for that service in the area where they
were provided. FCA US LLC's determination relating to
reimbursement is final. Correspondence should be mailed to:
FCA US LLC Customer Assistance
P.O. Box 9145
Medford, MA 02155
Attention Claims Department
FCA US LLC reserves the right to modify the terms or
discontinue the Roadside Assistance Program at any time.
The Roadside Assistance program is subject to restrictions
and conditions of use, which are determined solely by FCA
US LLC.
Flat Tire Service
If you are inconvenienced by a flat tire, we will dispatch a
service provider to use your vehicle's temporary spare tire
(if equipped) as recommended in your Owner's Manual.
This is not a permanent flat tire repair.
Out of Gas/Fuel Delivery
Drivers cannot always count on a gas station being
nearby, especially when traveling away from home. We will
dispatch a service provider to deliver a small amount of
fuel (maximum two gallons) to get you to a nearby station.
This service is limited to two occurrences in a 12-month
period.
Battery Jump Assistance
No time is a good time for a depleted battery. With
Roadside Assistance, you do not have to worry about
being stranded. We will dispatch a service provider to
provide you with a battery jump anytime, day or night.
Lockout Service
Whether the keys are locked in your vehicle or frozen locks
are keeping you from getting on your way, help is just a
phone call away. This service is limited to providing access
to the vehicle's seating area. It does not cover the cost of
replacement keys.
CUSTOMER ASSISTANCE
Towing Service
Our towing service gives you peace of mind and
confidence. If your vehicle becomes disabled as a result
of a mechanical breakdown, Roadside Assistance will
dispatch a towing service to transport your vehicle to the
closest authorized Chrysler, Dodge, Jeep®, or Ram dealer.
If you choose to go to another dealer, you will be
responsible for the cost if the extra distance exceeds
10 miles.
FCA US LLC C
C
USTOMER
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 247-9753
FCA C
I
. C
ANADA
NC
USTOMER
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800) 387-9983 French
M
EXICO
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D.F.
In Mexico City: 800-505-1300
Outside Mexico City: +(52)55 50817568
241
ENTER
C
ENTER
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