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AUTODOME IP starlight 5100i IR
14
Troubleshooting
Table of Troubleshooting Issues
The table below identifies issues that could occur with the camera, and how to resolve them.
Problem
No camera control.
Video is rolling, noisy, or distorted.
Camera moves when attempting to
move other cameras.
No Network Connection.
Camera does not operate at all, or
does not operate as expected, after
being subjected to extreme low
temperatures (below -40 ° (-40 °F)).
Nothing appears on the screen.
The image on the screen is dim.
The contrast on the screen is too
weak.
The image on the screen flickers.
The image on the screen is distorted.
Bosch Security Systems
Questions to Ask/Actions to Resolve the Problem
- Ensure that the LAN cable has good connection and
is secured.
- Refresh the browser and ensure that video is
updated.
- Cycle the camera's power off and on.
- Check the integrity of all connectors and splices of
the shielded Ethernet cable.
If O.K., then:
- Contact Bosch Technical Support.
- Check that the camera's IP address is properly set.
If camera's IP address is not set, then:
- Use Configuration Manager to confirm that two
cameras do not have the same IP address. If they do,
change the address of one of the cameras.
- Check all network connections.
- Ensure that the maximum distance between any two
Ethernet connections is 100 m (328 ft) or less.
If O.K., then:
- If you are behind a firewall, ensure that the Video
Transmission mode is set to UDP.
- Allow the camera to warm up. The camera requires
a 60-minute warm-up prior to PTZ operations.
- If camera does not operate after this warm-up
period, then reset the camera. In the URL line of your
web browser, type "/reset" at the end of the IP
address of the camera.
Are the power cord and line connection between the
camera and monitor made properly?
Is the lens dirty? If so, clean the lens with a soft,
clean cloth.
Adjust the contrast feature of the monitor. Is the
camera exposed to strong light? If so, change the
camera position.
Does the camera face directly into the sun or
fluorescent lighting? If so, reposition camera.
Is the power frequency set properly in sync? If the
power frequency is not set correctly, the line lock
synchronization mode cannot be used. Set the
synchronization mode to INT. (NTSC Model power
frequency in LL mode: 60 Hz.)
User Manual
Troubleshooting | en
75
2023-01 | 1.2 |
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