Cisco Collaboration Problem Reporting Tool; Report A Problem With Cisco Collaboration Problem Reporting Tool - Cisco 8811 User Manual

Advanced Operations
Procedure
Step 1 Enter your service name in the Service Name field.
Draft comment: Design team: Please provide the updated information on how to enter the menu.
Step 2 Enter your username in the Username field.
Step 3 Enter your password in the Password field.
Step 4 Press Submit.
If a login is unsuccessful, an error message appears; log in again, or cancel the login procedure.

Cisco Collaboration Problem Reporting Tool

When you are signed in to your network with Mobile and Remote Access Through Expressway, you can use
the Cisco Collaboration Problem Report Tool (PRT) to collect and send phone logs - and to report problems
to your system administrator. This tool is found on the Phone Information screen.
PRT is available only when your phone is Off-Premises mode and you are connected to your corporate network
with Mobile and Remote Access Through Expressway.

Report a Problem with Cisco Collaboration Problem Reporting Tool

The Cisco Collaboration Problem Reporting Tool may fail to upload your phone logs. If this happens, an
Note
error message appears with an IP address. Use the generated IP address to access the logs from the phone.
Before You Begin
You must be logged in to your corporate network with Mobile and Remote Access Through Expressway
before you can report a Problem with Cisco Collaboration Problem Reporting Tool (PRT).
REVIEW DRAFT - CISCO CONFIDENTIAL
Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager
Cisco Collaboration Problem Reporting Tool
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