HP ProDesk 405 G1 Microtower Maintenance And Service Manual
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HP ProDesk 405 G1 Microtower Maintenance And Service Manual

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HP ProDesk 405 G1 Microtower

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Summary of Contents for HP ProDesk 405 G1 Microtower

  • Page 1 Maintenance and Service Guide HP ProDesk 405 G1 Microtower...
  • Page 2 Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. This document contains proprietary information that is protected by copyright.

  • Page 3: About This Book

    About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information.
  • Page 4 About This Book...

  • Page 5: Table Of Contents

    Table of contents 1 Product features ....................... 1 Standard configuration features ....................1 Front panel components ......................2 Rear panel components ......................3 Serial number location ......................4 2 Activating and Customizing the Software ................5 Activating and customizing the software in Windows 7 ..............5 Activating the Windows operating system ..............
  • Page 6 Grounding the work area ..................19 Recommended materials and equipment ..............19 Operating guidelines ......................20 Routine care .......................... 21 General cleaning safety precautions ................21 Cleaning the Computer Case ..................21 Cleaning the keyboard .................... 21 Cleaning the monitor ....................22 Cleaning the mouse ....................
  • Page 7 Front I/O assembly ........................ 51 Power switch/LED assembly ....................53 Speaker ..........................55 Fan ............................58 Power supply ......................... 59 System board ........................62 6 Computer Setup (F10) Utility ................... 64 Computer Setup (F10) Utilities ....................64 Using Computer Setup (F10) Utilities ................65 Computer Setup—File ....................
  • Page 8 Creating recovery media ..................137 Creating recovery media using HP Recovery Manager (select models only) ... 138 Creating recovery discs with HP Recovery Disc Creator (select models only) . . 139 Creating recovery discs ............139 Backing up your information ..............140 System Restore ......................
  • Page 9 Appendix C Specifications ....................150 Microtower specifications ...................... 150 Index ..........................152...

  • Page 11: Product Features

    Product features Standard configuration features Features may vary depending on the model. For a complete listing of the hardware and software installed in the computer, run the diagnostic utility (included on some computer models only). Standard configuration features...

  • Page 12: Front Panel Components

    Front panel components Drive configuration may vary by model. Some models have a bezel blank covering one or more drive bays. 5.25-inch Optical Drive (optional) Microphone Connector 5.25-inch Half-Height Drive Bay (behind bezel) Hard Drive Activity Light 3.5-inch Media Card Reader (optional) USB 3.0 Ports (blue) Dual-State Power Button Headphone Connector...

  • Page 13: Rear Panel Components

    RJ-45 Network Connector USB 2.0 Ports (black) Line-In Audio Connector (blue) NOTE: An optional second serial port and an optional parallel port are available from HP. The integrated graphics cannot be enabled when a discrete graphics card is installed. Rear panel components...

  • Page 14: Serial Number Location

    Serial number location Each computer has a unique serial number and a product ID number that are located on the exterior of the computer. Keep these numbers available for use when contacting customer service for assistance. Chapter 1 Product features...

  • Page 15: Activating And Customizing The Software

    5 to 10 minutes. Carefully read and follow the instructions on the screen to complete the activation. We recommend that you register your computer with HP during operating system setup so you can receive important software updates, facilitate support questions, and sign up for special offers.

  • Page 16: Downloading Windows 7 Updates

    Downloading Windows 7 updates Microsoft may release updates to the operating system. To help keep the computer running optimally, HP recommends checking for the latest updates during the initial installation and periodically throughout the life of the computer. To set up your Internet connection, click Start > Internet Explorer and follow the instructions on the screen.

  • Page 17: Downloading Windows 8 Updates

    We recommend that you register your computer with HP during operating system set up so you can receive important software updates, facilitate support questions, and sign up for special offers. You can also register your computer with HP using the Register with HP app on the Start screen.

  • Page 18: Illustrated Parts Catalog

    Illustrated parts catalog This chapter provides spare part information for all chassis. Microtower chassis spare parts Computer major components Item Description Spare part number Front bezel For use in all countries and regions except for the People’s Republic of China 745047-001 For use in the People’s Republic of China 745048-001...
  • Page 19 Item Description Spare part number Power supply 300W, Energy Star 5.0 712298-001 300W, Energy Star 6.0 748824-001 300W, Active PFC 715184-001 300W, regular 715185-001 System board (includes replacement thermal material) NOTE: System board appearance may vary. AMD E1-2500 processor: For use in models without Windows 8 729725-001 ●...

  • Page 20: Cables

    Cables Item Description Spare part number Front I/O assembly 745049-001 Power switch/LED assembly 745050-001 SATA data cable, 14 inch, 2 straight ends 745051-001 DMS-59 to dual VGA cable 463023-001 DMS-59 to dual DVI cable 463024-001 Adapter, DisplayPort to VGA 632484-001 Adapter, DisplayPort to DVI 662723-001 Adapter, DisplayPort to HDMI...

  • Page 21: Misc Parts

    Card reader, 14-in-1, USB 3.0, 3.5-inch 716390-001 Adapter, USB 3.0 to 2.0 736835-001 Optical drive bezel blank 745036-001 HP Ultraslim Keyed Cable Lock 703372-001 Adapter, 2.5-inch hard drive 586721-001 Hard drive grommet for use on 3.5-inch drives 450712-001 Hard drive carrier, 2.5-inch to 3.5-inch...
  • Page 22 Description Spare part number Hard drive adapter bracket(to install 2.5” or 3.5” hard drives into 5.25 drive bay) 397117-001 WLAN antennas 583345-001 Mouse PS2, optical 674315-001 USB, HP Elite 674318-001 Washable 724795-001 USB, optical 674316-001 USB, Portia 719901-001 Keyboards PS/2...

  • Page 23: Drives

    Drives Description Spare part number Hard drive 2 TB, 7200 rpm, 3.5 inch 747993-001 1 TB, hybrid SSD 724937-001 1 TB, 7200 rpm, 3.5 inch 747992-001 500 GB, 7200 rpm, 3.5 inch 747991-001 500 GB, hybrid SSD 724938-001 256 GB Solid-state Drive (SSD), self-encrypting (SED) 680020-001 128 GB Solid-state Drive (SSD) 665961-001...

  • Page 24: Sequential Part Number Listing

    Sequential part number listing Spare part Description number 202997-001 Adapter, DVI-I to VGA (standard) 397117-001 Hard drive adapter bracket (to install 2.5” or 3.5” hard drives into 5.25 drive bay) 450712-001 Hard drive grommet for use on 3.5-inch drives 463023-001 DMS-59 to dual VGA cable 463024-001 DMS-59 to dual DVI cable...
  • Page 25 701671-xx1 Keyboard, smart card, CCID 702084-001 Nvidia GeForce GT630 DP PCIe x16 graphics card, 2 GB 703372-001 HP Ultraslim Keyed Cable Lock 703597-001 Hard drive carrier, 2.5-inch to 3.5-inch 707252-001 Nvidia NVS310 PCIe x16 graphics card, 512 MB 712298-001 Power supply for use in the microtower, 300W, Energy Star 5.0...
  • Page 26 Spare part Description number 729726-601 System board for use in models with an AMD A4-5000 processor with Windows 8 Professional (includes replacement thermal material) 730323-xx1 Wireless keyboard, mouse, and dongle kit 736168-001 System board for use in models with an AMD A6-5200 processor without Windows 8 (includes replacement thermal material) 736168-501 System board for use in models with an AMD A6-5200 processor with Windows 8 Standard (includes...

  • Page 27: Routine Care, Sata Drive Guidelines, And Disassembly Preparation

    Routine care, SATA drive guidelines, and disassembly preparation This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board.

  • Page 28: Generating Static

    Generating static The following table shows that: Different activities generate different amounts of static electricity. ● Static electricity increases as humidity decreases. ● Relative Humidity Event Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker...

  • Page 29: Personal Grounding Methods And Equipment

    Personal grounding methods and equipment Use the following equipment to prevent static electricity damage to equipment: Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the ground ● cords. To provide proper ground, a strap must be worn snug against bare skin. The ground cord must be connected and fit snugly into the banana plug connector on the grounding mat or workstation.

  • Page 30: Operating Guidelines

    Conductive foam ● Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistance ● Static-dissipative table or floor mats with hard tie to ground ● Field service kits ● Static awareness labels ● Wrist straps and footwear straps providing one-megohm +/- 10% resistance ●...

  • Page 31: Routine Care

    Never cover the ventilation slots on the monitor with any type of material. ● Install or enable power management functions of the operating system or other software, including ● sleep states. Routine care General cleaning safety precautions Never use solvents or flammable solutions to clean the computer. Never immerse any parts in water or cleaning solutions;...

  • Page 32: Cleaning The Monitor

    CAUTION: Use safety glasses equipped with side shields before attempting to clean debris from under the keys. Visible debris underneath or between the keys may be removed by vacuuming or shaking. ● Canned, pressurized air may be used to clean debris from under the keys. Caution should be used ●...

  • Page 33: Tools And Software Requirements

    If an incorrect screw is used during the reassembly process, it can damage the unit. HP strongly recommends that all screws removed during disassembly be kept with the part that was removed, then returned to their proper locations.

  • Page 34: Lithium Coin Cell Battery

    Batteries, battery packs, and accumulators should not be disposed of together with the general household waste. In order to forward them to recycling or proper disposal, please use the public collection system or return them to HP, their authorized partners, or their agents. SATA hard drives...

  • Page 35: Sata Hard Drive Cables

    SATA hard drive cables SATA data cable Always use an HP approved SATA 3.0 Gb/s cable as it is fully backwards compatible with the SATA 1.5 Gb/s drives. Current HP desktop products ship with SATA 3.0 Gb/s hard drives. SATA data cables are susceptible to damage if overflexed. Never crease a SATA data cable and never bend it tighter than a 30 mm (1.18 in) radius.

  • Page 36: Removal And Replacement Procedures: Microtower

    Removal and replacement procedures: Microtower Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly. NOTE: Not all features listed in this guide are available on all computers.

  • Page 37: Access Panel

    Access panel Description Spare part number Access panel 745046-001 To access internal components, you must remove the access panel: Prepare the computer for disassembly (Preparation for disassembly on page 26). Loosen the two thumbscrews on the rear of the computer (1) then slide the panel back (2) and lift if off the computer (3).

  • Page 38: Front Bezel

    Front bezel Description Spare part number Front bezel for use in all countries and regions except for the People’s Republic of China 745047-001 Front bezel for use in the People’s Republic of China 745048-001 Prepare the computer for disassembly (Preparation for disassembly on page 26).

  • Page 39: Bezel Blanks

    Bezel blanks Description Spare part number Bezel blank 745036-001 On some models, there are bezel blanks covering the 3.5-inch and 5.25-inch drive bays that need to be removed before installing a drive. To remove a bezel blank: Remove the access panel (Access panel on page Remove the front bezel (Front bezel on page...
  • Page 40 To remove a 3.5-inch bezel blank, press inward on the two retaining tabs on the side of the ● bezel blank that hold the bezel blank in place (1) and rotate the bezel blank back to remove it (2). Chapter 5 Removal and replacement procedures: Microtower...

  • Page 41: Memory

    Memory Description Spare part number 8-GB, PC3-12800 689375-001 4-GB, PC3-12800 671613-001 2-GB, PC3-12800 671612-001 The computer comes with double data rate 3 synchronous dynamic random access memory (DDR3- SDRAM) dual inline memory modules (DIMMs). DIMMs The memory sockets on the system board can be populated with up to two industry-standard DIMMs. These memory sockets are populated with at least one preinstalled DIMM.

  • Page 42: Installing Dimms

    Installing DIMMs CAUTION: You must disconnect the power cord and wait approximately 30 seconds for the power to drain before adding or removing memory modules. Regardless of the power-on state, voltage is always supplied to the memory modules as long as the computer is plugged into an active AC outlet. Adding or removing memory modules while voltage is present may cause irreparable damage to the memory modules or system board.

  • Page 43: Expansion Cards

    Push the module down into the socket, ensuring that the module is fully inserted and properly seated. Make sure the latches are in the closed position (3). Repeat steps 3 and 4 to install any additional modules. The computer should automatically recognize the additional memory the next time you turn on the computer.
  • Page 44 Remove the screw that holds down the expansion card retention latch (1) then slide the latch up (2) and pull it off the rear of the chassis (3). Locate the correct vacant expansion socket on the system board and the corresponding expansion slot on the back of the computer chassis.
  • Page 45 If you are removing a PCI Express x1 card, hold the card at each end and carefully rock it back and forth until the connectors pull free from the socket. Lift the card straight up (1) then away from the inside of the chassis (2) to remove it. Be sure not to scrape the card against other components.
  • Page 46 If you are not installing a new expansion card, install an expansion slot cover to close the open slot. CAUTION: After removing an expansion card, you must replace it with a new card or expansion slot cover for proper cooling of internal components during operation. To install a new expansion card, hold the card just above the expansion socket on the system board then move the card toward the rear of the chassis (1) so that the bottom of the bracket on the card slides into the small slot on the chassis.
  • Page 47 Press the expansion card retention latch against the back of the chassis (1) and slide it down (2) so that the tabs on the back of the latch slide into the notches on the chassis and then replace the screw that secures the latch (3). Connect external cables to the installed card, if needed.

  • Page 48: System Board Connections

    System board connections Refer to the following illustration and table to identify the system board connectors for your model. System Board Connector System Board Label Color Component PCI Express x16 downshifted X16PCIEXP white Expansion Card to x4 PCI Express x1 X1PCIEXP1 black Expansion Card...

  • Page 49: Drives

    5.25-inch bays. The second branch is a two-headed cable routed to the two 3.5-inch hard drive bays. HP has provided extra drive mounting screws (four silver 6-32 mounting screws and three black ●...
  • Page 50 Mounting Screw Device Silver Standard 6-32 Mounting Screws USB 3.0 Media Card Reader 3.5-inch Hard Drive Black M3 Mounting Screws 5.25-inch Optical Drive CAUTION: To prevent loss of work and damage to the computer or drive: If you are inserting or removing a drive, shut down the operating system properly, turn off the computer, and unplug the power cord.

  • Page 51: Drive Positions

    Drive positions 5.25-inch half-height drive bay (optical drive shown) 5.25-inch half-height drive bay 3.5-inch drive bay for optional drive (media card reader shown) Primary 3.5-inch internal hard drive bay Secondary 3.5-inch internal hard drive bay NOTE: The drive configuration on your computer may be different than the drive configuration shown above. To verify the type and size of the storage devices installed in the computer, run Computer Setup.

  • Page 52: Removing A 5.25-Inch Drive

    (2). Installing a 5.25-inch drive NOTE: HP does not offer a 5.25-inch optical drive for this computer model. A 5.25-inch optical drive can be purchased through a third-party vendor. Prepare the computer for disassembly...
  • Page 53 NOTE: HP has supplied three extra M3 mounting screws on the front of the chassis behind the bezel. When replacing an optical drive, transfer the M3 mounting screw from the old drive to the new one.

  • Page 54: Removing A 3.5-Inch Device

    Connect the power cable (1) and data cable (2) to the rear of the optical drive. Connect the opposite end of the data cable to the light blue SATA connector on the system board labeled SATA1. NOTE: Refer to System board connections on page 38 for an illustration of the system board drive connectors.
  • Page 55 Disconnect the drive cables from the rear of the drive, or, if you are removing a media card reader, disconnect the USB cable from the system board as indicated in the following illustration. Remove the two silver 6-32 mounting screws from the side of the device (1) and slide the device out of the front of the drive bay (2).

  • Page 56: Installing A 3.5-Inch Device

    (2) to secure it in place. NOTE: HP has supplied extra 6-32 mounting screws on the front of the chassis behind the bezel. When replacing a device, use the two 6-32 mounting screws that were removed from the old device to install the new one.

  • Page 57: Removing A 3.5-Inch Hard Drive

    If installing a USB 3.0 media card reader, connect the media card reader 3.0 cable to the USB 3.0 to USB 2.0 adapter (1) and connect the adapter to the connector on the system board labeled MEDIA (2). NOTE: Refer to System board connections on page 38 for an illustration of the system board drive connectors.

  • Page 58: Installing A 3.5-Inch Drive

    Remove the four 6-32 mounting screws (1) and slide the drive out of the bay (2). Installing a 3.5-inch drive Prepare the computer for disassembly (Preparation for disassembly on page Remove the access panel (Access panel on page You can install a 3.5-inch hard drive or a 2.5-inch hard drive with a 3.5-inch adapter bracket similar to the example shown below.
  • Page 59 NOTE: HP has supplied four extra 6-32 mounting screws on the front of the chassis behind the bezel. When replacing a hard drive, use the four 6-32 mounting screws that were removed from the old drive to install the new one.
  • Page 60 Connect the power cable (1) and data cable (2) to the back of the hard drive. NOTE: The power cable for the hard drives is a two-headed cable that is routed from the power supply to the rear of the hard drive bays. If installing a new drive, connect the opposite end of the data cable to the appropriate system board connector.

  • Page 61: Front I/O Assembly

    Front I/O assembly Description Spare part number Front I/O assembly 745049-001 Prepare the computer for disassembly (Preparation for disassembly on page 26). Remove the access panel (Access panel on page 27). Remove the front bezel (Front bezel on page 28). From the inside of the computer, disconnect the three front I/O cables from the following system board connectors: FRONTUSB 3.0...
  • Page 62 Remove the cables from the plastic tie on the base pan. NOTE: System board appearance may vary. From the front of the computer, remove the Torx T15 screw that secures the assembly to the chassis (1). Rotate the left side of the assembly outward (2). Pull the assembly away from the computer while threading the wires through the hole in the front of the chassis (3).

  • Page 63: Power Switch/Led Assembly

    Power switch/LED assembly Description Spare part number Power switch/LED assembly 745050-001 Prepare the computer for disassembly (Preparation for disassembly on page 26). Remove the access panel (Access panel on page 27). Remove the front bezel (Front bezel on page 28). Disconnect the cable from the system board connector labeled PB/LED.
  • Page 64 Rotate the assembly downward to remove it from the chassis (2). Pull the assembly away from the chassis while threading the cable through the hole in front of the chassis. Chapter 5 Removal and replacement procedures: Microtower...

  • Page 65: Speaker

    Speaker Description Spare part number Speaker 745053-001 Prepare the computer for disassembly (Preparation for disassembly on page 26). Remove the access panel (Access panel on page 27). Disconnect the speaker cable from the system board connector labeled SPKR. Speaker...
  • Page 66 Remove the speaker cable from the cable tie on the base pan. NOTE: System board appearance may vary. From the outside front of the chassis, remove the Torx T15 screw that secures the speaker to the front of the chassis. Chapter 5 Removal and replacement procedures: Microtower...
  • Page 67 From the inside of the chassis, slide the speaker toward the right to remove it from its holder, and then remove it from the chassis. To replace the speaker, reverse the removal procedures. Speaker...

  • Page 68: Fan

    Description Spare part number 745052-001 Fan, BFR/PVC free 748825-001 Prepare the computer for disassembly (Preparation for disassembly on page 26). Remove the access panel (Access panel on page 27). From the outside, rear side of the chassis, remove the two Torx T15 screws that secure the fan to the chassis.

  • Page 69: Power Supply

    Power supply NOTE: System board appearance may vary. Description Spare part number Power supply, 300W, Energy Star 5.0 712298-001 Power supply, 300W, Energy Star 6.0 748824-001 Power supply, 300W, Active PFC 715184-001 Power supply, 300W, regular 715185-001 Prepare the computer for disassembly (Preparation for disassembly on page 26).
  • Page 70 P4 connector: secondary hard drive ● P5 connector: secondary optical drive ● From the outside rear of the chassis, remove the four silver Torx T15 screws that connect the power supply to the chassis. Chapter 5 Removal and replacement procedures: Microtower...
  • Page 71 From the inside of the chassis, slide the power supply toward the front of the computer, rotate slightly into the computer so the power supply clears the lip on the top of the chassis, and then lift the power supply out of the chassis. To install the power supply, reverse the removal procedure.

  • Page 72: System Board

    System board NOTE: All system board spare part kits include replacement thermal material. NOTE: System board appearance may vary. Description Spare part number System board for use in models with an AMD E1-2500 processor: Models without Windows 8 729725-001 Windows 8 Standard models 729725-501 Windows 8 Professional models 729725-601...
  • Page 73 Slide the system board toward the front of the computer to disengage the I/O panel, and then lift the system board out of the computer. When reinstalling the system board, first insert the I/O panel back into the slots in the rear of the chassis, and then align the board with the chassis screw holes.

  • Page 74: Computer Setup (F10) Utility

    Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: Change factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system configuration, including settings for processor, graphics, ●...

  • Page 75: Using Computer Setup (F10) Utilities

    Using Computer Setup (F10) Utilities Computer Setup can be accessed only by turning the computer on or restarting the system. To access the Computer Setup Utilities menu, complete the following steps: Turn on or restart the computer. Repeatedly press when the monitor light turns green to access the utility. You can also press to a menu that allows you to access different options available at startup, including the Computer Setup utility.

  • Page 76: Computer Setup-File

    Computer Setup—File NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 6-1 Computer Setup—File Option Description System Information Lists: Product name ● Manufacturer ● SKU number ● Processor type/speed ● Installed memory size/speed, number of channels (single or dual) (if applicable) ●...

  • Page 77: Computer Setup-Storage

    Computer Setup—Storage NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 6-2 Computer Setup—Storage Option Description Device Lists all installed BIOS-controlled storage devices. Configuration When a device is selected, detailed information and options are displayed. The following options may be presented: Hard Disk: Size, model, firmware version, serial number, connector color, SMART category.
  • Page 78 Table 6-2 Computer Setup—Storage (continued) Storage Options SATA Emulation Allows you to choose how the SATA controller and devices are accessed by the operating system. There are two supported options: IDE and AHCI (default). CAUTION: SATA emulation changes may prevent access to existing hard drive data and degrade or corrupt established volumes.

  • Page 79: Computer Setup-Security

    Computer Setup—Security NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 6-3 Computer Setup—Security Option Description Setup Password Allows you to set and enable a setup (administrator) password. NOTE: If the setup password is set, it is required to change Computer Setup options, flash the ROM, and make changes to certain plug and play settings under Windows.
  • Page 80 (PK) that verifies kernels during system start up, allowing you to use alternative operating systems. Selecting HP Keys causes the computer boot using the preloaded HP-specific boot keys. Default is HP Keys.

  • Page 81: Computer Setup-Power

    Computer Setup—Power NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 6-4 Computer Setup—Power Option Description Hardware Power SATA Power Management – Enables or disables SATA bus and/or device power management. Management Default is enabled. S5 Maximum Power Savings –...

  • Page 82: Recovering The Configuration Settings

    Table 6-5 Computer Setup—Advanced (for advanced users) (continued) Onboard Devices Allows you to set resources for or disable Legacy devices. Select the Legacy device's IRQ, DMA, and I/O Range. The settings may not take effect for all operating systems. To hide a device from the operating system, see Security > Device Security. Bus Options Allows you to enable or disable: PCI SERR# Generation.

  • Page 83: Troubleshooting Without Diagnostics

    If you are having problems with the computer, try the appropriate solutions below to try to isolate the exact problem before calling for technical support. Run the HP diagnostic tool. ● Run the hard drive self-test in Computer Setup. Refer to Computer Setup (F10) Utility on page 64 ●...

  • Page 84: Helpful Hints

    ● To assist you in resolving problems online, HP Instant Support Professional Edition provides you with self-solve diagnostics. If you need to contact HP support, use HP Instant Support Professional Edition's online chat feature. Access HP Instant Support Professional Edition at: http://www.hp.com/go/ispe.
  • Page 85 Check the Power LED on the front of the computer to see if it is flashing red. The flashing lights are ● error codes that will help you diagnose the problem. Refer to Appendix A, POST error messages on page 114 for more information.

  • Page 86: Solving General Problems

    Solving general problems You may be able to easily resolve the general problems described in this section. If a problem persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation, contact an authorized dealer or reseller. WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board.
  • Page 87 In case of forgotten password, power loss, or computer malfunction, you must manually disable the Smart Cover lock . A key to unlock the Smart Cover Lock is not available from HP. Keys are typically available from a hardware store. Poor performance. Cause Solution Processor is too hot.
  • Page 88 Poor performance. Cause Solution Hard drive fragmented. Defragment hard drive. Program previously accessed did not release reserved memory Restart the computer. back to the system. Virus resident on the hard drive. Run virus protection program. Too many applications running. Windows 7: Close unnecessary applications to free up memory.
  • Page 89 Computer powered off automatically and the Power LED flashes Red two times, once every second, followed by a two second pause, and the computer beeps two times. (Beeps stop after fifth iteration but LEDs continue flashing). Cause Solution Processor thermal protection activated: Ensure that the computer air vents are not blocked and the processor cooling fan is running.

  • Page 90: Solving Power Problems

    Solving power problems Common causes and solutions for power problems are listed in the following table. Power supply shuts down intermittently. Cause Solution If equipped with a voltage selector, voltage selector switch on Select the proper AC voltage using the selector switch. rear of computer chassis (some models) not switched to correct line voltage (115V or 230V).

  • Page 91: Solving Hard Drive Problems

    Power LED flashes Red four times, once every second, followed by a two second pause, and the computer beeps four times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Power failure (power supply is overloaded). If equipped with a voltage selector, check that the voltage selector, located on the rear of the power supply (some models), is set to the appropriate voltage.
  • Page 92 Disk transaction problem. Cause Solution Either the directory structure is bad or there is a problem with In Windows 7, click Start, expand Computer, and right- click on a drive. Select Properties, and then select the a file. Tools tab. Under Error-checking click Check Now. In Windows 8, on the Start screen type e, and then click File Explorer from the list of applications.
  • Page 93 Nonsystem disk/NTLDR missing message. Cause Solution Bootable hard drive is not attached as first in a multi-hard If attempting to boot from a hard drive, ensure it is attached to drive configuration. the system board dark blue SATA connector. Bootable hard drive is not listed first in the Boot Order. Run the Computer Setup utility and select Storage >...

  • Page 94: Solving Media Card Reader Problems

    Solving media card reader problems Media card will not work in a digital camera after formatting it in Windows. Cause Solution By default, Windows will format any media card with a Either format the media card in the digital camera or select capacity greater than 32MB with the FAT32 format.

  • Page 95: Solving Display Problems

    Do not know how to remove a media card correctly. Cause Solution The computer’s software is used to safely eject the card. In Windows 7, click Start, select Computer, right-click on the corresponding drive icon, and then select Eject. Pull the card out of the slot.
  • Page 96 (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Pre-video memory error. Reseat DIMMs. Power on the system. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Chapter 7 Troubleshooting without diagnostics...
  • Page 97 Blank screen and the power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Pre-video graphics error. For systems with a graphics card: Reseat the graphics card (if applicable).
  • Page 98 The picture is broken up, rolls, jitters, or flashes. Cause Solution The monitor connections may be incomplete or the monitor Be sure the monitor cable is securely connected to the may be incorrectly adjusted. computer. In a two-monitor system or if another monitor is in close proximity, be sure the monitors are not interfering with each other’s electromagnetic field by moving them apart.
  • Page 99 “Out of Range” displays on screen. Cause Solution Video resolution and refresh rate are set higher than what the Restart the computer and enter Safe Mode. Change the monitor supports. settings to a supported setting then restart the computer so that the new settings take effect.
  • Page 100 To download a SoftPaq that will assist you with the synchronization, go to the following Web site, select the appropriate monitor, and download either SP32347 or SP32202: http://www.hp.com/ support Graphics card is not seated properly or is bad (some models). Reseat the graphics card.

  • Page 101: Solving Audio Problems

    Solving audio problems If the computer has audio features and you encounter audio problems, see the common causes and solutions listed in the following table. Sound cuts in and out. Cause Solution Processor resources are being used by other open Shut down all open processor-intensive applications.
  • Page 102 Sound does not come out of the speaker or headphones. Cause Solution The application is set to use a different audio device than Some graphics cards support audio over the DisplayPort speakers. connection (if applicable), so multiple audio devices may be listed in Device Manager.

  • Page 103: Solving Printer Problems

    There is no sound or sound volume is too low. Cause Solution The application is set to use a different audio device than Some graphics cards support audio over the DisplayPort speakers. connection (if applicable), so multiple audio devices may be listed in Device Manager.

  • Page 104: Solving Keyboard And Mouse Problems

    Printer will not turn on. Cause Solution The cables may not be connected properly. Reconnect all cables and check the power cord and electrical outlet. Printer prints garbled information. Cause Solution The correct printer driver for the application is not installed. Install the correct printer driver for the application.
  • Page 105 Keyboard commands and typing are not recognized by the computer. Cause Solution Keyboard needs repairs. See the Worldwide Limited Warranty for terms and conditions. Computer is in Sleep state. Press the power button to resume from Sleep state. CAUTION: When attempting to resume from Sleep date, do not hold down the power button for more than four seconds.
  • Page 106 Mouse does not respond to movement or is too slow. Cause Solution Mouse may need cleaning. Remove the roller ball cover on the mouse and clean the internal components. Mouse may need repair. See the Worldwide Limited Warranty for terms and conditions.

  • Page 107: Solving Hardware Installation Problems

    Solving Hardware Installation Problems You may need to reconfigure the computer when you add or remove hardware, such as an additional drive or expansion card. If you install a plug and play device, Windows automatically recognizes the device and configures the computer. If you install a non-plug and play device, you must reconfigure the computer after completing installation of the new hardware.
  • Page 108 DIMM1 must be installed before DIMM2, and DIMM3 must be installed before DIMM4 Replace third-party memory with HP memory. Replace the system board. Power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times.

  • Page 109: Solving Network Problems

    Power LED flashes Red ten times, once every second, followed by a two second pause, and the computer beeps ten times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Bad option card. Check each option card by removing the cards one at time (if multiple cards), then power on the system to see if fault goes away.
  • Page 110 Table 7-2 Solving Network Problems (continued) Wake-on-LAN feature is not functioning. Cause Solution S5 Wake on LAN is disabled (some models). Enable the S5 Wake on LAN option in Computer Setup. Select Advanced > Device Options > S5 Wake on LAN.
  • Page 111 Network driver does not detect network controller. Cause Solution Network controller is disabled. Run Computer Setup and enable network controller. Enable the network controller in the operating system using Device Manager. To access Device Manager in Windows 7, click Start, select Control Panel, and then select Device Manager.
  • Page 112 Diagnostics reports a failure. Cause Solution The cable is not securely connected. Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device. The cable is attached to the incorrect connector. Ensure that the cable is attached to the correct connector.

  • Page 113: Solving Memory Problems

    For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the computer will not boot the operating system.
  • Page 114 NOTE: The memory count will be affected by configurations with the Management Engine (ME) enabled. The ME uses 8MB of system memory in single channel mode or 16MB of memory in dual- channel mode to download, decompress, and execute the ME firmware for Out-of-Band (OOB), third- party data storage, and other management functions.

  • Page 115: Solving Processor Problems

    Reseat DIMMs. Power on the system. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Solving processor problems If you encounter processor problems, common causes and solutions are listed in the following table.

  • Page 116: Solving Cd-Rom And Dvd Problems

    Solving CD-ROM and DVD problems If you encounter CD-ROM or DVD problems, see the common causes and solutions listed in the following table or to the documentation that came with the optional device. System will not boot from CD-ROM or DVD drive. Cause Solution The device is attached to a SATA port that has been hidden in...
  • Page 117 Movie will not play in the DVD drive. Cause Solution Movie may be regionalized for a different country. See the documentation that came with the DVD drive. Decoder software is not installed. Install decoder software. Damaged media. Replace media. Movie rating locked out by parental lock. Use DVD software to remove parental lock.
  • Page 118 Recording or copying CDs is difficult or impossible. Cause Solution Wrong or poor quality media type. Try using a slower speed when recording. Verify that you are using the correct media for the drive. Try a different brand of media. Quality varies widely between manufacturers.

  • Page 119: Solving Usb Flash Drive Problems

    Solving USB flash drive problems If you encounter USB flash drive problems, common causes and solutions are listed in the following table. USB flash drive is not seen as a drive letter in Windows. Cause Solution The drive letter after the last physical drive is not available. Change the default drive letter for the flash drive in Windows.

  • Page 120: Solving Front Panel Component Problems

    Solving front panel component problems If you encounter problems with devices connected to the front panel, refer to the common causes and solutions listed in the following table. A USB device, headphone, or microphone is not recognized by the computer. Cause Solution Device is not properly connected.
  • Page 121 Unable to connect to the Internet. Cause Solution The CAT5 UTP cable is disconnected. Connect the CAT5 UTP cable between the cable modem and the computers’s RJ-45 connector. (If the connection is good, the “PC” LED light on the front of the cable/DSL modem will be on.) IP address is not configured properly.

  • Page 122: Solving Software Problems

    ● to be sure it is supported on the system. If you encounter software problems, see the applicable solutions listed in the following table. Computer will not continue and the HP logo does not display. Cause Solution ROM issue - POST error has occurred.
  • Page 123 Computer will not continue after HP logo screen displays. Cause Solution System files may be damaged. In Windows 7, use recovery media to scan hard drive for errors, or use Windows Startup Repair to fix problems that might prevent Windows from starting correctly. Windows Startup Repair is one of the recovery tools in the System Recovery Options menu.

  • Page 124: Post Error Messages

    POST error messages This appendix lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST Message Disabled suppresses most system messages during POST, such as memory count and non-error text messages.

  • Page 125: Post Numeric Codes And Text Messages

    POST numeric codes and text messages This section covers those POST errors that have numeric codes associated with them. The section also includes some text messages that may be encountered during POST. NOTE: The computer will beep once after a POST text message is displayed on the screen. Control panel message Description Recommended action...
  • Page 126 Memory configuration incorrect. Run Computer Setup or Windows utilities. Make sure the memory module(s) are installed properly. If third-party memory has been added, test using HP-only memory. Verify proper memory module type. 201-Memory Error RAM failure. Ensure memory modules are correctly installed.
  • Page 127 Control panel message Description Recommended action 301-Keyboard Error Keyboard failure. Reconnect keyboard with computer turned off. Check connector for bent or missing pins. Ensure that none of the keys are depressed. Replace keyboard. 303-Keyboard Controller Error I/O board keyboard controller. Reconnect keyboard with computer turned off.
  • Page 128 Control panel message Description Recommended action 514-CPU or Chassis Fan not Detected CPU or chassis fan is not connected or may Reseat CPU or chassis fan. have malfunctioned. Reseat fan cable. Replace CPU or chassis fan. 515-Power Supply fan not detected Power supply fan is not connected or may Reseat power supply fan.
  • Page 129 Run the Drive Protection will fix an erroneous error message.) System test using F2 Diagnostics. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) Back up contents and replace hard drive. 1796-SATA Cabling Error One or more SATA devices are improperly Ensure SATA connectors are used in attached.
  • Page 130 Control panel message Description Recommended action 2201-MEBx Module did not checksum Memory error during POST execution of the Reboot the computer. correctly Management Engine (ME) BIOS Extensions Unplug the power cord, re-seat the option ROM. memory modules, and reboot the computer.
  • Page 131 Control panel message Description Recommended action 2211-Memory not configured correctly for DIMM1 or XMM1 is not installed. Make sure there is a memory module in the proper MEBx execution. black DIMM1 socket and that it is properly seated. 2212-USB Key Provisioning failure writing to USB device used for USB key provisioning Try a different USB key device for device...
  • Page 132 Control panel message Description Recommended action 2230-General error during MEBx execution Error occurred during MEBx execution which Reboot the computer. fails into the “General” grouping. Status If the error persists, update to the latest information displayed along with the error BIOS version and ME firmware version.
  • Page 133 Control panel message Description Recommended action Network Server Mode Active and No Keyboard failure while Network Server Reconnect keyboard with computer Keyboard Attached Mode enabled. turned off. Check connector for bent or missing pins. Ensure that none of the keys are depressed.

  • Page 134: Interpreting Post Diagnostic Front Panel Leds And Audible Codes

    Interpreting POST diagnostic front panel LEDs and audible codes This section covers the front panel LED codes as well as the audible codes that may occur before or during POST that do not necessarily have an error code or text message associated with them. WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board.
  • Page 135 LEDs continue until Reseat DIMMs. problem is solved. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Red Power LED flashes six Pre-video graphics error. For systems with a graphics card: times, once every second, Reseat the graphics card.
  • Page 136 Activity Beeps Possible cause Recommended action Red Power LED flashes nine System powers on but is Check that the voltage selector, located on times, once every second, unable to boot. the rear of the power supply (some models), followed by a two second is set to the appropriate voltage.
  • Page 137 Activity Beeps Possible cause Recommended action Red Power LED flashes eleven The current processor does Install a TXT capable processor. times, once every second, not support a feature Disable TXT in the Computer Setup (F10) followed by a two second previously enabled on this utility.

  • Page 138: Password Security And Resetting Cmos

    Password security and resetting CMOS This computer supports security password features, which can be established through the Computer Setup Utilities menu. This computer supports two security password features that are established through the Computer Setup Utilities menu: setup password and power-on password. When you establish only a setup password, any user can access all the information on the computer except Computer Setup.

  • Page 139: Resetting The Password Jumper

    Illustrated Parts & Service Map (IPSM). The IPSM can be downloaded from http://www.hp.com/support. Remove the jumper from pins 1 and 2. Place the jumper on either pin 1 or 2, but not both, so that it does not get lost.

  • Page 140: Clearing And Resetting The Cmos

    Plug in the computer and turn on power. Allow the operating system to start. This clears the current passwords and disables the password features. To establish new passwords, repeat steps 1 through 4, replace the password jumper on pins 1 and 2, then repeat steps 6 through 8.
  • Page 141 Locate, press, and hold the CMOS button in for five seconds. NOTE: Make sure you have disconnected the AC power cord from the wall outlet. The CMOS button will not clear CMOS if the power cord is connected. NOTE: For assistance locating the CMOS button and other system board components, see the Illustrated Parts &...

  • Page 142: 10 Hp Pc Hardware Diagnostics

    Why run HP PC Hardware Diagnostics The HP PC Hardware Diagnostic tools simplify the process of diagnosing hardware issues and expedite the support process when issues are found. The tools save time by pinpointing the component that needs to be replaced.

  • Page 143: Downloading Hp Pc Hardware Diagnostics To A Usb Device

    Enter the product name in the text box and click Search. Select your specific computer model. Select your operating system. In the Diagnostic section, click the HP UEFI Support Environment link. This link provides additional information. - or - Click the Download button and select Run. The download includes instructions (in English) on how to install the tools on the USB device.

  • Page 144: 11 System Backup And Recovery

    Backing up, restoring, and recovering in Windows 8.1 or Windows 8 Your computer includes tools provided by HP and Windows to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state or even back to the original factory state, all with simple steps.

  • Page 145: Restoring And Recovering Using Windows Tools

    For Windows 8, from the Start screen, type c, and then select Computer. ● NOTE: If the HP Recovery partition is not listed, or you cannot check for its presence, you must recover using the recovery media you created; see Recovery using the Windows recovery USB flash drive on page 136.

  • Page 146: Recovery Using The Windows Recovery Usb Flash Drive

    If possible, back up all personal files. Insert the recovery USB flash drive you created into a USB port on your computer. Restart the computer and as soon as you see the HP logo screen, press to display a list of boot devices.

  • Page 147: Backing Up, Restoring, And Recovering In Windows 7

    Backing up your information on page 140. NOTE: HP recommends that you print the recovery procedures and save them for later use, in case of system instability. Creating recovery media After you successfully set up the computer, create recovery media. The media can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.

  • Page 148: Creating Recovery Media Using Hp Recovery Manager (Select Models Only)

    Close all open programs. Click the Start button, click All Programs, click Security and Protection, click Recovery Manager, and then click HP Recovery Media Creation. If prompted, click Yes to allow the program to continue. Click Create recovery media using blank DVD(s), and then click Next.

  • Page 149: Creating Recovery Discs With Hp Recovery Disc Creator (Select Models Only)

    Creating recovery discs with HP Recovery Disc Creator (select models only) HP Recovery Disc Creator is a software program that offers an alternative way to create recovery discs on select models. After you successfully set up the computer, you can create recovery discs using HP Recovery Disc Creator.

  • Page 150: Backing Up Your Information

    After the Windows 7 operating system DVD has been created, create the Driver Recovery DVD: Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator. Select Driver disk. From the drop-down menu, select the drive for burning the recovery media.

  • Page 151: System Recovery

    Any personal files must be restored from backups you made. If you were not able to create system recovery DVDs or USB flash drive, you can order a recovery disc set from support. Go to http://www.hp.com/support, select your country or region, and follow the on- screen instructions.

  • Page 152: System Recovery When Windows Is Not Responding

    Disconnect all peripheral devices from the computer, except the monitor, keyboard, and mouse. Press the power button to turn on the computer. As soon as you see the HP logo screen, repeatedly press the key on your keyboard until the Windows is Loading Files…...

  • Page 153: Using Hp Recovery Disc Operating System Discs (Select Models Only)

    Using HP Recovery Disc operating system discs (select models only) Use the steps provided in this section if you used HP Recovery Disc Creator to create a Windows 7 operating system DVD and a Driver Recovery DVD. If you created recovery media using...
  • Page 154 NOTE: This process takes several minutes. If possible, back up all personal files. Restart the computer, and then insert the Windows 7 operating system DVD into the optical drive before the Windows operating system loads. NOTE: If the computer does not boot to the DVD, restart the computer and press as the computer is powering on to see the startup menu.

  • Page 155: Appendix A Battery Replacement

    The lithium battery is only used when the computer is NOT connected to AC power. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, go to http://www.hp.com/...
  • Page 156 Locate the battery and battery holder on the system board. NOTE: On some computer models, it may be necessary to remove an internal component to gain access to the battery. Depending on the type of battery holder on the system board, complete the following instructions to replace the battery.
  • Page 157 Insert the new battery and position the clip back into place. NOTE: After the battery has been replaced, use the following steps to complete this procedure. Replace the access panel. Plug in the computer and turn on power to the computer. Reset the date and time, your passwords, and any special system setups using Computer Setup.

  • Page 158: Appendix B Power Cord Set Requirements

    Power cord set requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.

  • Page 159: Country-Specific Requirements

    Country-specific requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) Austria (1) Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) Sweden (1) SEMKO Denmark (1) DEMKO...

  • Page 160: Specifications

    Specifications Microtower specifications Chassis 14.05 in 357 mm Height 7.2 in 182.9 mm Width 15.82 in 402 mm Depth Approximate Weight 15.75 lb 7.15 kg Temperature Range 50° to 95°F 10° to 35°C Operating -22° to 140°F -30° to 60°C Nonoperating NOTE: Operating temperature is derated 1.0°...
  • Page 161 Standard Efficiency 300W active PFC(230 VAC input only) High Efficiency 300W active PFC EStar 6 82/85/82% efficient at 20/50/100% load (230V) Rated Input Current This system utilizes an active power factor corrected power supply. This allows the system to pass the CE mark requirements for use in the countries of the European Union.
  • Page 162 Index cable pinouts, SATA data 25 Driver Recovery media, access panel cautions Windows locked 77 AC power 17 Driver Recovery media, Windows microtower removal 27 cables 23 8.1 136 microtower spare part number cooling fan 22 drives electrostatic discharge 17 locations 41 microtower, spare part keyboard cleaning 22...
  • Page 163 20 front I/O assembly, spare part Windows 7 137 number 10, 16 helpful hints 74 front USB panel removal and password HP Recovery Disc Creator, using replacement 51 clearing 128 power supply removal and power-on 128 replacement 59 setup 128...
  • Page 164 microtower spare part number recovery media, creating Windows data cable pinouts 25 7 137 hard drive characteristics 24 microtower, spare part recovery partition, Windows 8 SATA hard drive cable number 9, 16 microtower, spare part operating voltage range 150 recovery partition, Windows 8.1 number 14 power switch assembly SATA optical drive cable...
  • Page 165 System Restore, Windows 7 140 Windows 8.1 backup and restore 134 Driver Recovery media 136 tamper-proof screws f11 recovery 135 tool 23 hard drive recovery 135 temperature control 20 operating system DVD 136 tools, servicing 23 recovery partition 135 Torx T15 screwdriver 23 restoring the hard drive 135 ventilation, proper 20 Wake-on-LAN feature 99...

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