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Lenovo ThinkSystem SE350 V2 Manual

Lenovo ThinkSystem SE350 V2 Manual

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ThinkSystem SE350 V2
Messages and Codes Reference
Machine Types: 7DA9, 7DBK

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Summary of Contents for Lenovo ThinkSystem SE350 V2

  • Page 1 ThinkSystem SE350 V2 Messages and Codes Reference Machine Types: 7DA9, 7DBK...
  • Page 2 Before using this information and the product it supports, be sure to read and understand the safety information and the safety instructions, which are available at: https://pubs.lenovo.com/safety_documentation/ In addition, be sure that you are familiar with the terms and conditions of the Lenovo warranty for your server, which can be found at: http://datacentersupport.lenovo.com/warrantylookup First Edition (July 2023) ©...

  • Page 3: Table Of Contents

    Chapter 3. UEFI events ..137 Contacting Support ... . . 207 UEFI events organized by severity ..137 © Copyright Lenovo 2023...
  • Page 4 ThinkSystem SE350 V2 Messages and Codes Reference...

  • Page 5: Chapter 1. Messages

    Lenovo XClarity Provisioning Manager (although these events are not stored in the event log). Use this section to view the events that can be generated by Lenovo XClarity Controller, UEFI, or the Lenovo XClarity Provisioning Manager. For each event, a user action is available to help you understand what must be done to resolve the issue.
  • Page 6 – PR. System management - Entity presence. – RC. Systems Management - Remote Control. – SD. LEPT Storage Test. – SE. Systems Management - Security. – SR. LEPT Raid Setup. – SS. Service & Support - LEPT FFDC Collection. ThinkSystem SE350 V2 Messages and Codes Reference...
  • Page 7 – SS. Systems Management - Service & Support. – TR. Time Reference - RTC, Master clock, drawer clocks, NTP. – UN. Unknown/any entity. – UP. LEPT Firmware Update. – UP. Systems Management - Updates. – WD. System management - Watchdog. •...
  • Page 8 ThinkSystem SE350 V2 Messages and Codes Reference...

  • Page 9: Chapter 2. Xclarity Controller Events

    Chapter 2. XClarity Controller events When a hardware event is detected by the Lenovo XClarity Controller on the server, the Lenovo XClarity Controller writes that event in the system-event log on the server. Notes: Event identifier (ID) is a unique identifier used to search for XCC events. The event message may have one or more arguments, which could be replaceable text of FRU name or sensor name to identify the failed component.

  • Page 10: Xcc Events That Automatically Notify Support

    If you have configured this function and this field is set to Yes, Lenovo Support will be notified automatically if the event is generated. While you wait for Lenovo Support to call, you can perform the recommended actions for the event.

  • Page 11: Xcc Events Organized By Severity

    Table 1. Events that automatically notify Support (continued) Message String Event ID FQXSPIO0015M Fault in slot [PhysicalConnectorSystemElementName] on system [ComputerSystemElementName]. FQXSPMA0007L Scrub Failure for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. FQXSPMA0008N Uncorrectable error detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. FQXSPMA0011G Memory Logging Limit Reached for [PhysicalMemoryElementName] on Subsystem [MemoryElementName].
  • Page 12 TKLMServer4=[arg8] Port=[arg9]. FQXSPDM4004I TKLM servers device group set by user [arg1]: Informational TKLMServerDeviceGroup=[arg2] . FQXSPDM4005I User [arg1] has generated a new encryption key pair and installed a Informational self-signed certificate for the TKLM client. ThinkSystem SE350 V2 Messages and Codes Reference...
  • Page 13 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPDM4006I User [arg1] has generated a new encryption key and certificate Informational signing request for the TKLM client. FQXSPDM4007I User [arg1] has imported a signed certificate for the TKLM client from Informational [arg2].
  • Page 14 Refer to RAID Logs under Server Management, Local Storage, for details.([arg1],[arg2],[arg3],[arg4],[arg5]) FQXSPEM4031I SSD wear threshold setting is changed from [arg1] to [arg2] by user Informational [arg3] from [arg4] at IP address [arg5]. ThinkSystem SE350 V2 Messages and Codes Reference...
  • Page 15 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPEM4032I Acoustic Mode [arg1] has been engaged. Fan speed limits are in Informational place. FQXSPEM4033I Acoustic Mode [arg1] has been disengaged to allow adequate Informational cooling. FQXSPFC4000I The bare metal connection process has been started. Informational FQXSPFC4001I The bare metal update application reports a status of [arg1].
  • Page 16 Informational FQXSPNM4027I IPv6 stateless auto-configuration disabled by user [arg1]. Informational Informational FQXSPNM4028I ENET[[arg1]] IPv6-LinkLocal:HstName=[arg2], IP@=[arg3] ,Pref=[arg4] Informational FQXSPNM4029I ENET[[arg1]] IPv6-Static:HstName=[arg2], IP@=[arg3] ,Pref=[arg4], GW@=[arg5] . FQXSPNM4030I ENET[[arg1]] DHCPv6-HSTN=[arg2], DN=[arg3], IP@=[arg4], Pref= Informational [arg5], DNS1@=[arg5]. ThinkSystem SE350 V2 Messages and Codes Reference...
  • Page 17 User [arg1] has set the SMTP Server reverse-path to [arg2]. Informational FQXSPNM4052I DHCP specified hostname is set to [arg1] by user [arg2]. Informational FQXSPNM4053I DNS discovery of Lenovo XClarity Administrator has been [arg1] by Informational user [arg2]. FQXSPNM4054I The hostname from DHCP is [arg1] by user [arg2]. Informational FQXSPNM4055I The hostname from DHCP is invalid.
  • Page 18 Static Power Savings mode has been turned off by user [arg1]. Informational FQXSPPP4015I Dynamic Power Savings mode has been turned on by user [arg1]. Informational FQXSPPP4016I Dynamic Power Savings mode has been turned off by user [arg1]. Informational ThinkSystem SE350 V2 Messages and Codes Reference...
  • Page 19 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPPP4017I Power cap and external throttling occurred. Informational FQXSPPP4018I External throttling occurred . Informational Power cap throttling occurred. Informational FQXSPPP4019I FQXSPPP4020I The measured power value has returned below the power cap value. Informational The new minimum power cap value has returned below the power cap Informational...
  • Page 20 Non-redundant:Sufficient Resources from Redundancy Degraded or Informational Fully Redundant for [RedundancySetElementName] has deasserted. FQXSPPW2110I Non-redundant:Insufficient Resources for Informational [RedundancySetElementName] has deasserted. FQXSPPW4001I PCIe Power Brake for [arg1] has been [arg2]. Informational FQXSPSD0000I The [StorageVolumeElementName] has been added. Informational ThinkSystem SE350 V2 Messages and Codes Reference...
  • Page 21 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPSD0001I The [StorageVolumeElementName] Drive [arg1] in the enclosure/ Informational chassis(MTM-SN: [arg2]) has been added. FQXSPSD0003I Hot Spare enabled for [ComputerSystemElementName]. Informational FQXSPSD0005I Hot Spare enabled for drive [arg1] in the enclosure/chassis (MTM-SN: Informational [arg2]).
  • Page 22 SSH Client key removed from user [arg1] by user [arg2] from [arg3] at Informational IP address [arg4]. FQXSPSE4026I Security: Userid: [arg1] had [arg2] login failures from a CIM client at IP Informational address [arg3]. ThinkSystem SE350 V2 Messages and Codes Reference...
  • Page 23 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPSE4027I Remote access attempt failed. Invalid userid or password received. Informational Userid is [arg1] from a CIM client at IP address [arg2]. FQXSPSE4028I Security: Userid: [arg1] had [arg2] login failures from IPMI client at IP Informational address [arg3].
  • Page 24 The BMC functionality tier is changed from [arg1] to [arg2]. Informational FQXSPSS4008I The [arg1] setting has been changed to [arg2] by user [arg3]. Informational FQXSPSS4009I System enters LXPM maintenance mode. Informational FQXSPSS4010I Test Audit Log generated by user [arg1]. Informational ThinkSystem SE350 V2 Messages and Codes Reference...
  • Page 25 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPSS4011I Fan speed boost setting is changed from [arg1] to [arg2]. Informational Informational FQXSPTR4000I Management Controller [arg1] clock has been set from NTP server [arg2]. FQXSPTR4001I Date and Time set by user [arg1]: Date=[arg2], Time-[arg3], DST Auto- Informational adjust=[arg4], Timezone=[arg5].
  • Page 26 Error user [arg2] failed to complete. Error FQXSPBR4008I Management Controller [arg1]: Configuration restoration from a file by user [arg2] failed to start. FQXSPCA0002M Numeric sensor [NumericSensorElementName] going low (lower Error critical) has asserted. ThinkSystem SE350 V2 Messages and Codes Reference...
  • Page 27 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPCA0009M Numeric sensor [NumericSensorElementName] going high (upper Error critical) has asserted. FQXSPCA0011N Numeric sensor [NumericSensorElementName] going high (upper Error non-recoverable) has asserted. FQXSPCA0017M Sensor [SensorElementName] has transitioned to critical from a less Error severe state.
  • Page 28 Please ensure that the Management Controller [arg1] is flashed with Error the correct firmware. The Management Controller is unable to match its firmware to the server. FQXSPUP4003I [arg1] firmware mismatch internal to system [arg2]. Please attempt to Error flash the [arg3] firmware. ThinkSystem SE350 V2 Messages and Codes Reference...

  • Page 29: List Of Xclarity Controller Events

    3. If problem persists, collect Service Data log. 4. Contact Lenovo Support. • FQXSPBR4002I: Management Controller [arg1] Reset was caused by restoring default values. This message is for the use case where a Management Controller has been reset due to a user restoring the configuration to default values.
  • Page 30 • FQXSPBR4005I: Management Controller [arg1]: Configuration saved to a file by user [arg2]. A user saves a Management Controller configuration to a file. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0109 ThinkSystem SE350 V2 Messages and Codes Reference...
  • Page 31 1. Retry the operation. 2. AC cycle the system. 3. If Problem persists, collect Service Data log. 4. Contact Lenovo Support. • FQXSPBR4008I: Management Controller [arg1]: Configuration restoration from a file by user [arg2] failed to start. This message is for the use case where a user restores a Management Controller configuration from a file and the restoration fails to start.
  • Page 32 • FQXSPBR400CI: Management Controller [arg1]: cloning configuration from neighbor server [arg2] by group name [arg3] failed to start. This message is for the use case where a user synchronizes a Management Controller configuration by Federation and the restoration fails to start. ThinkSystem SE350 V2 Messages and Codes Reference...
  • Page 33 Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0258 User Action: Information only; no action is required. • FQXSPBR400DI: Neighbor group clone configuration was initiated by user [arg1]. This message is for the user initiated a Federation clone configuration.
  • Page 34 Complete the following steps: 1. Ensure fans are installed correctly. 2. If fan is installed with issue , please reinstall fan. 3. If the problem still exist, then please contact Lenovo support. • FQXSPCA0007J: Numeric sensor [NumericSensorElementName] going high (upper non-critical) has asserted.
  • Page 35 User Action: if there are dust filter in system, make sure that dust filter is clean. • FQXSPCA0011N: Numeric sensor [NumericSensorElementName] going high (upper non- recoverable) has asserted. This message is for the use case when an implementation has detected an Upper Non-recoverable sensor going high has asserted.
  • Page 36 Alert Category: Critical - Temperature SNMP Trap ID: 0 CIM Prefix: PLAT CIM ID: 0499 User Action: Information only; no action is required • FQXSPCA2017I: Sensor [SensorElementName] has transitioned to a less severe state from critical. ThinkSystem SE350 V2 Messages and Codes Reference...
  • Page 37 This message is for the use case when an implementation has detected a Sensor transition to less severe from critical. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: Critical - Temperature SNMP Trap ID: 0 CIM Prefix: PLAT CIM ID: 0523 User Action: Information only;...
  • Page 38 This message is for the use case when an implementation has detected that the Sensor transition to non- recoverable from less severe has deasserted. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: Critical - Other ThinkSystem SE350 V2 Messages and Codes Reference...
  • Page 39 SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0142 User Action: Collect Service Data log and contact Lenovo Support. • FQXSPDM4003I: TKLM servers set by user [arg1]: TKLMServer1=[arg2] Port=[arg3], TKLMServer2= [arg4] Port=[arg5], TKLMServer3=[arg6] Port=[arg7], TKLMServer4=[arg8] Port=[arg9]. A user configured the TKLM servers...
  • Page 40 • FQXSPDM4007I: User [arg1] has imported a signed certificate for the TKLM client from [arg2]. User imported a signed certificate for the TKLM client Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0150 ThinkSystem SE350 V2 Messages and Codes Reference...
  • Page 41 User Action: Information only; no action is required. • FQXSPDM4008I: User [arg1] has imported a server certificate for the TKLM server. User imported a server certificate for the TKLM Server Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0151 User Action:...
  • Page 42 This message is for the use case where a Management Controller Event Log on a system is 75% full. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Event Log Fullness SNMP Trap ID: 35 CIM Prefix: IMM CIM ID: 0037 ThinkSystem SE350 V2 Messages and Codes Reference...
  • Page 43 User Action: Information only; no action is required. • FQXSPEM4002I: The [arg1] on system [arg2] is 100% full. This message is for the use case where a Management Controller Event Log on a system is 100% full. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Event Log Fullness SNMP Trap ID: 35...
  • Page 44 UEFI Definitions change has been detected Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0152 User Action: Information only; no action is required. ThinkSystem SE350 V2 Messages and Codes Reference...
  • Page 45 • FQXSPEM4010I: UEFI Reported: [arg1]. UEFI audit event logged. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0161 User Action: Information only; no action is required. • FQXSPEM4011I: XCC failed to log previous event [arg1]. XCC failed to log a previous event.
  • Page 46 The RAID controller detected one or more possible configuration changes within the subsystem Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0206 User Action: Information only; no action is required. ThinkSystem SE350 V2 Messages and Codes Reference...
  • Page 47 • FQXSPEM4018I: Enclosure/Chassis issue detected with one or more units. Please check the enclosure/chassis units to repair the problem.([arg1],[arg2],[arg3],[arg4],[arg5]) Enclosure/Chassis issue detected with one or more units Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0207 User Action:...
  • Page 48 • FQXSPEM4026I: Drive error was detected by RAID controller. Please contact technical support to resolve this issue.([arg1],[arg2],[arg3],[arg4],[arg5]) Drive error was detected by RAID controller Severity: Info Serviceable: No Automatically notify Support: Yes Alert Category: System - Other SNMP Trap ID: 22 ThinkSystem SE350 V2 Messages and Codes Reference...
  • Page 49 CIM Prefix: IMM CIM ID: 0214 User Action: Information only; no action is required. • FQXSPEM4027I: Drive error was detected by RAID controller. Please check the event logs and if events are targeted to the same disk then replace the drive. If necessary, contact technical support for additional assistance.([arg1],[arg2],[arg3],[arg4],[arg5]) Drive error was detected by RAID controller Severity: Info...
  • Page 50 • FQXSPFC4000I: The bare metal connection process has been started. Bare Metal Connection process has been started Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0143 ThinkSystem SE350 V2 Messages and Codes Reference...
  • Page 51 User Action: Information only; no action is required. • FQXSPFC4001I: The bare metal update application reports a status of [arg1]. Bare Metal Update Application Status Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0144 User Action: Information only;...
  • Page 52 3. Undo recent system changes (settings or devices added). Verify that the system boots. Then, re- install options one at a time to locate the problem. 4. Check Lenovo support site for an applicable service bulletin or firmware update that applies to this error. Update UEFI firmware if applicable.
  • Page 53 3. Undo recent system changes (settings or devices added). Verify that the system boots. Then, re- install options one at a time to locate the problem. 4. Check Lenovo support site for an applicable service bulletin or firmware update that applies to this error. Update UEFI firmware if applicable.
  • Page 54 Information only; please correct the error recorded in system log to resolve the error • FQXSPIO0011N: An Uncorrectable Error has occurred on [SensorElementName]. This message is for the use case when an implementation has detected a Bus Uncorrectable Error. Severity: Error ThinkSystem SE350 V2 Messages and Codes Reference...
  • Page 55 2. Check the event log of XClarity Controller for additional information about failing components. 3. If there are no entries related to the error in the event log, contact Lenovo support • FQXSPIO0013N: A Fatal Bus Error has occurred on bus [SensorElementName].
  • Page 56 2. Check the event log of XClarity Controller for additional information about failing components. Check http://support.lenovo.com/ for TECH tips or firmware updates that might correct the error. 3. If there are no entries related to the error in the event log, contact Lenovo support • FQXSPIO2003I: System [ComputerSystemElementName] has recovered from a diagnostic interrupt.
  • Page 57 Information only; no action is required • FQXSPIO2007I: A PCI PERR recovery has occurred on system [ComputerSystemElementName]. This message is for the use case when an implementation has detected a PCI PERR recovered. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: Critical - Other SNMP Trap ID: 50 CIM Prefix: PLAT CIM ID: 0233...
  • Page 58 3. If the DIMMs have been upgraded just prior to the issue than update uEFI to the latest version. 4. If the problem persists, collect Service Data logs. 5. Contact Lenovo Support. • FQXSPMA0007L: Scrub Failure for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. ThinkSystem SE350 V2 Messages and Codes Reference...
  • Page 59 3. If problem recurs on the same DIMM connector, replace the other DIMMs on the same memory channel. 4. Check Lenovo support site for an applicable service bulletin or firmware update that applies to this memory error. 5. If problem recurs on the same DIMM connector, inspect connector for damage. If damage found or problem persists, collect Service Data log.
  • Page 60 3. If problem recurs on the same DIMM connector, replace the other DIMMs on the same memory channel. 4. Check Lenovo support site for an applicable service bulletin or firmware update that applies to this memory error. 5. If problem recurs on the same DIMM connector, inspect connector for damage. If damage found or problem persists, collect Service Data log.
  • Page 61 SNMP Trap ID: CIM Prefix: PLAT CIM ID: 0508 User Action: Make sure all the DIMMs installed are certified by Lenovo. If not, replace them with Lenovo certified units. If the problem still persists, contact local service. Chapter 2 XClarity Controller events...
  • Page 62 This message is for the use case when an implementation has detected a Sensor has deasserted. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: Warning - Memory SNMP Trap ID: CIM Prefix: PLAT CIM ID: 0509 User Action: Information only; no action is required ThinkSystem SE350 V2 Messages and Codes Reference...
  • Page 63 • FQXSPNM4000I: Management Controller [arg1] Network Initialization Complete. This message is for the use case where a Management Controller network has completed initialization. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - BMC Network event SNMP Trap ID: 37 CIM Prefix: IMM CIM ID: 0001 User Action: Information only;...
  • Page 64 • FQXSPNM4008I: IP subnet mask of network interface modified from [arg1] to [arg2] by user [arg3]. This message is for the use case where a user modifies the IP subnet mask of a Management Controller. Severity: Info Serviceable: No ThinkSystem SE350 V2 Messages and Codes Reference...
  • Page 65 2. Make sure that there is a DHCP server on the network that can assign an IP address to the XCC/ BMC. 3. If problem persists, collect Service Data log. 4. Contact Lenovo Support. • FQXSPNM4011I: ENET[[arg1]] DHCP-HSTN=[arg2], DN=[arg3], IP@=[arg4], SN=[arg5], GW@= [arg6], DNS1@=[arg7] .
  • Page 66 This message is for the use case where a user changes the DHCP setting. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0026 User Action: ThinkSystem SE350 V2 Messages and Codes Reference...
  • Page 67 Information only; no action is required. • FQXSPNM4016I: Domain name set to [arg1] by user [arg2]. Domain name set by user Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0043 User Action: Information only;...
  • Page 68 CIM Prefix: IMM CIM ID: 0050 User Action: Information only; no action is required. • FQXSPNM4024I: IPv6 stateless auto-configuration enabled by user [arg1]. IPv6 statless auto-assignment method is enabled by user Severity: Info Serviceable: No ThinkSystem SE350 V2 Messages and Codes Reference...
  • Page 69 Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0051 User Action: Information only; no action is required. • FQXSPNM4025I: IPv6 static IP configuration disabled by user [arg1]. IPv6 static assignment method is disabled by user Severity: Info Serviceable: No Automatically notify Support: No...
  • Page 70 S DHCP6 server fails to assign an IP address to a Management Controller. Severity: Warning Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0059 ThinkSystem SE350 V2 Messages and Codes Reference...
  • Page 71 2. Make sure that there is a DHCPv6 server on the network that can assign an IP address to the XCC/ BMC. 3. If problem persists, collect Service Data log. 4. Contact Lenovo Support. • FQXSPNM4033I: Telnet port number changed from [arg1] to [arg2] by user [arg3]. A user has modified the telnet port number...
  • Page 72 • FQXSPNM4040I: SNMP Traps port number changed from [arg1] to [arg2] by user [arg3]. A user has modified the SNMP Traps port number Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: ThinkSystem SE350 V2 Messages and Codes Reference...
  • Page 73 CIM Prefix: IMM CIM ID: 0068 User Action: Information only; no action is required. • FQXSPNM4041I: Syslog port number changed from [arg1] to [arg2] by user [arg3]. A user has modified the Syslog receiver port number Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID:...
  • Page 74 • FQXSPNM4048I: PXE boot requested by user [arg1]. PXE boot requested Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0129 User Action: ThinkSystem SE350 V2 Messages and Codes Reference...
  • Page 75 Information only; no action is required. • FQXSPNM4049I: User [arg1] has initiated a TKLM Server Connection Test to check connectivity to server [arg2]. User initiated a TKLM Server Connection test. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0159 User Action:...
  • Page 76 • FQXSPNM4053I: DNS discovery of Lenovo XClarity Administrator has been [arg1] by user [arg2]. DNS discovery of Lenovo XClarity Administrator Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0217 User Action: Information only;...
  • Page 77 This message is for the use case where IP address blocking. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - IMM Network event SNMP Trap ID: 37 CIM Prefix: IMM CIM ID: 0250 User Action: Information only; no action is required. •...
  • Page 78 2. Make sure that the BMC Ethernet over USB interface is enabled. 3. Reinstall the RNDIS or cdc_ether device driver for the operating system. 4. Disable the watchdog. 5. Check the integrity of the installed operating system. ThinkSystem SE350 V2 Messages and Codes Reference...
  • Page 79 3. Reinstall the RNDIS or cdc_ether device driver for the operating system. 4. Disable the watchdog. 5. If problem persists, collect Service Data log. 6. Contact Lenovo Support.Check the integrity of the installed operating system. • FQXSPOS4004I: Operating System status has changed to [arg1]. Operating System status change...
  • Page 80 • FQXSPOS4010I: OS Crash Video Capture Failed. This message is for the use case where OS Crash Video Capture Failed. Severity: Error Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 ThinkSystem SE350 V2 Messages and Codes Reference...
  • Page 81 2. Check if the crash video recording is enabled 3. If problem persists, collect Service Data log. 4. Contact Lenovo Support. • FQXSPOS4011I: OS failure screen capture with hardware error is [arg1] by user [arg2] from [arg3] at IP address [arg4].
  • Page 82 Information only; no action is required. • FQXSPPP4006I: The minimum power cap value changed from [arg1] watts to [arg2] watts. Minimum Power Cap value changed Severity: Info Serviceable: No Automatically notify Support: No ThinkSystem SE350 V2 Messages and Codes Reference...
  • Page 83 Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0114 User Action: Information only; no action is required. • FQXSPPP4007I: The maximum power cap value changed from [arg1] watts to [arg2] watts. Maximum Power Cap value changed Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none...
  • Page 84 Static Power Savings mode turned off by user Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0122 User Action: Information only; no action is required. ThinkSystem SE350 V2 Messages and Codes Reference...
  • Page 85 • FQXSPPP4015I: Dynamic Power Savings mode has been turned on by user [arg1]. Dynamic Power Savings mode turned on by user Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0123 User Action: Information only;...
  • Page 86 User Action: Information only; no action is required. • FQXSPPP4023I: The server is restarted by chassis control command. Server is restarted by chassis control command Severity: Info Serviceable: No Automatically notify Support: No ThinkSystem SE350 V2 Messages and Codes Reference...
  • Page 87 Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0167 User Action: Information only; no action is required. • FQXSPPP4024I: The server was reset via push button. Server was reset via push button Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other...
  • Page 88 • FQXSPPP4031I: The server was power-cycled via Platform Event Filter. Server was power-cycled via Platform Event Filter Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0175 ThinkSystem SE350 V2 Messages and Codes Reference...
  • Page 89 User Action: Information only; no action is required. • FQXSPPP4032I: The server was soft reset. Server was soft reset Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0176 User Action: Information only;...
  • Page 90 Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0183 User Action: Information only; no action is required. • FQXSPPP4040I: The server was powered off via Platform Event Filter. ThinkSystem SE350 V2 Messages and Codes Reference...
  • Page 91 Server was power off via Platform Event Filter Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0184 User Action: Information only; no action is required. • FQXSPPP4041I: The server was powered off via Real Time Clock (scheduled power off). Server was powered up via Real Time Clock (scheduled power off) Severity: Info Serviceable: No...
  • Page 92 • FQXSPPP4049I: Management Controller [arg1] reset was initiated by Front Panel. Management Controller reset was initiated by Front Panel Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 ThinkSystem SE350 V2 Messages and Codes Reference...
  • Page 93 / DC power souce is of the supported specification and functioning. If not, replace power supply unit / DC power souce with new units of the supported specifications. 6. Once you finish the action above and can't solve issue, please contact Lenovo support. Chapter 2...
  • Page 94 User Action: Complete the following steps: 1. If the system board or firmware was just updated, check the Lenovo support site for an applicable service bulletin or firmware update that applies to this processor error. 2. If problem persists, collect Service Data log.
  • Page 95 User Action: Complete the following steps: 1. If the system board or firmware was just updated, check the Lenovo support site for an applicable service bulletin or firmware update that applies to this processor error. 2. If problem persists, collect Service Data log.
  • Page 96 This message is for the use case when an implementation has detected a Power Supply failure is predicted. Severity: Warning Serviceable: Yes Automatically notify Support: No Alert Category: Warning - Power SNMP Trap ID: 164 CIM Prefix: PLAT CIM ID: 0088 ThinkSystem SE350 V2 Messages and Codes Reference...
  • Page 97 User Action: Please check event log in xClarity Controller (XCC) Web GUI to identify the power supply unit failure • FQXSPPW0006I: [PowerSupplyElementName] has lost input. This message is for the use case when an implementation has detected a Power Supply that has input that has been lost.
  • Page 98 • FQXSPPW0061M: Sensor [SensorElementName] has transitioned to critical from a less severe state. This message is for the use case when an implementation has detected a Sensor transitioned to critical from less severe. Severity: Error Serviceable: Yes ThinkSystem SE350 V2 Messages and Codes Reference...
  • Page 99 2. Check the event log in xClarity Controller (XCC) Web GUI to the detail information to reseat/reinstall/ upgrade power supply unit. 3. If the problem still exist, please contact Lenovo support • FQXSPPW0063M: Sensor [SensorElementName] has transitioned to critical from a less severe state.
  • Page 100 Automatically notify Support: No Alert Category: Critical - Power SNMP Trap ID: 4 CIM Prefix: PLAT CIM ID: 0087 User Action: Information only; no action is required • FQXSPPW2003I: Failure no longer predicted on [PowerSupplyElementName]. ThinkSystem SE350 V2 Messages and Codes Reference...
  • Page 101 This message is for the use case when an implementation has detected a Power Supply failure is no longer predicted. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: Warning - Power SNMP Trap ID: 164 CIM Prefix: PLAT CIM ID: 0089 User Action: Information only;...
  • Page 102 This message is for the use case when an implementation has detected a Sensor transition to less severe from critical. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: Critical - Power SNMP Trap ID: 4 CIM Prefix: PLAT CIM ID: 0523 User Action: ThinkSystem SE350 V2 Messages and Codes Reference...
  • Page 103 Information only; no action is required • FQXSPPW2063I: Sensor [SensorElementName] has transitioned to a less severe state from critical. This message is for the use case when an implementation has detected a Sensor transition to less severe from critical. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: Critical - Voltage...
  • Page 104 This message is for the use case when an implementation has detected a Drive was Disabled due to fault. Severity: Error Serviceable: Yes Automatically notify Support: Yes Alert Category: Critical - Hard Disk drive SNMP Trap ID: 5 CIM Prefix: PLAT CIM ID: 0164 User Action: ThinkSystem SE350 V2 Messages and Codes Reference...
  • Page 105 Complete the following steps: 1. Check the Support Portal(http://support.lenovo.com/)for service bulletins and TECH tips and firmware update related to your drive. 2. Check for any other RAID-related error. 3. Replace the drive. • FQXSPSD0002G: Failure Predicted on [StorageVolumeElementName] for array [ComputerSystemElementName].
  • Page 106 1. Replace any hard disk drive that is indicated by a lit status LED. 2. Re-create the array. 3. Restore the data from a backup. • FQXSPSD0007I: Rebuild in progress for Array in system [ComputerSystemElementName]. ThinkSystem SE350 V2 Messages and Codes Reference...
  • Page 107 This message is for the use case when an implementation has detected that an Array Rebuild is in Progress. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: CIM Prefix: PLAT CIM ID: 0178 User Action: Information only;...
  • Page 108 • FQXSPSD2003I: Hot spare disabled for [ComputerSystemElementName]. This message is for the use case when an implementation has detected a Hot Spare has been Disabled. Severity: Info Serviceable: No Automatically notify Support: No ThinkSystem SE350 V2 Messages and Codes Reference...
  • Page 109 Alert Category: System - Other SNMP Trap ID: CIM Prefix: PLAT CIM ID: 0171 User Action: Information only; no action is required • FQXSPSD2005I: Critical Array [ComputerSystemElementName] has deasserted. This message is for the use case when an implementation has detected that an Critiacal Array has deasserted.
  • Page 110 Alert Category: System - Other SNMP Trap ID: CIM Prefix: PLAT CIM ID: 0171 User Action: Information only; no action is required • FQXSPSD2013I: Array critical deasserted on drive [arg1] in the enclosure/chassis (MTM-S/N: [arg2]). ThinkSystem SE350 V2 Messages and Codes Reference...
  • Page 111 This message is for the use case when an implementation has detected that an Critiacal Array has deasserted. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: Critical - Hard Disk drive SNMP Trap ID: 5 CIM Prefix: PLAT CIM ID: 0175 User Action: Information only;...
  • Page 112 This message is for the use case where a user has failed to log in to a Management Controller from a web browser. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Remote Login SNMP Trap ID: 30 ThinkSystem SE350 V2 Messages and Codes Reference...
  • Page 113 CIM Prefix: IMM CIM ID: 0016 User Action: Complete the following steps until the problem is solved: 1. Make sure that the correct login ID and password are being used. 2. Have the system administrator reset the login ID or password. •...
  • Page 114 Information only; no action is required. • FQXSPSE4009I: LDAP Server configuration set by user [arg1]: SelectionMethod=[arg2], DomainName=[arg3], Server1=[arg4], Server2=[arg5], Server3=[arg6], Server4=[arg7]. A user changed the LDAP server configuration Severity: Info Serviceable: No Automatically notify Support: No ThinkSystem SE350 V2 Messages and Codes Reference...
  • Page 115 Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0076 User Action: Information only; no action is required. • FQXSPSE4010I: LDAP set by user [arg1]: RootDN=[arg2], UIDSearchAttribute=[arg3], BindingMethod=[arg4], EnhancedRBS=[arg5], TargetName=[arg6], GroupFilter=[arg7], GroupAttribute=[arg8], LoginAttribute=[arg9]. A user configured an LDAP Miscellaneous setting Severity: Info Serviceable: No Automatically notify Support: No...
  • Page 116 SNMP Trap ID: CIM Prefix: IMM CIM ID: 0099 User Action: Information only; no action is required. • FQXSPSE4017I: User [arg1] created. A user account was created Severity: Info Serviceable: No Automatically notify Support: No ThinkSystem SE350 V2 Messages and Codes Reference...
  • Page 117 Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0100 User Action: Information only; no action is required. • FQXSPSE4018I: User [arg1] removed. A user account was deleted Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0101 User Action:...
  • Page 118 • FQXSPSE4025I: SSH Client key removed from user [arg1] by user [arg2] from [arg3] at IP address [arg4]. User removed an SSH Client key Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0108 ThinkSystem SE350 V2 Messages and Codes Reference...
  • Page 119 User Action: Information only; no action is required. • FQXSPSE4026I: Security: Userid: [arg1] had [arg2] login failures from a CIM client at IP address [arg3]. This message is for the use case where a user has failed to log in to a Management Controller from CIM. Severity: Info Serviceable: No Automatically notify Support: No...
  • Page 120 This message is for the use case where a user has been logged off of a Management Controller. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Remote Login SNMP Trap ID: 30 CIM Prefix: IMM CIM ID: 0158 ThinkSystem SE350 V2 Messages and Codes Reference...
  • Page 121 User Action: Information only; no action is required. • FQXSPSE4034I: User [arg1] has removed a certificate. User removed certificate Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0164 User Action: Information only;...
  • Page 122 SNMP Trap ID: 30 CIM Prefix: IMM CIM ID: 0230 User Action: Information only; no action is required. • FQXSPSE4042I: The third-party password function [arg1] by user [arg2] from [arg3] at IP address [arg4]. ThinkSystem SE350 V2 Messages and Codes Reference...
  • Page 123 This message is for the use case where a user successfully switch the third-party password function. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0238 User Action: Information only;...
  • Page 124 Automatically notify Support: No Alert Category: none SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0248 User Action: Information only; no action is required. • FQXSPSE4050I: [arg1] sent IPMI command from [arg2], raw data: [arg3][arg4][arg5]. ThinkSystem SE350 V2 Messages and Codes Reference...
  • Page 125 This message is for the use case where IPMI command to be sent. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0251 User Action: Information only; no action is required. •...
  • Page 126 User Action: Information only; no action is required. • FQXSPSE4058I: User [arg1] removed by user [arg2] from [arg3] at IP address [arg4]. A user account was deleted by user Severity: Info Serviceable: No ThinkSystem SE350 V2 Messages and Codes Reference...
  • Page 127 Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0268 User Action: Information only; no action is required. • FQXSPSE4059I: User [arg1] password modified by user [arg2] from [arg3] at IP address [arg4]. A user account was changed by user Severity: Info Serviceable: No Automatically notify Support: No...
  • Page 128 Information only; no action is required. • FQXSPSE4066I: Cryptographic mode is modified from [arg1] to [arg2] by user [arg3] from [arg4] at IP address [arg5]. Cryptographic mode modified by user Severity: Info Serviceable: No Automatically notify Support: No ThinkSystem SE350 V2 Messages and Codes Reference...
  • Page 129 Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0284 User Action: Information only; no action is required. • FQXSPSE4067I: User [arg1] accessible interfaces is set to [arg2][arg3][arg4][arg5][arg6] by user [arg7] from [arg8] at IP address [arg9]. User account accessible interfaces assigned by user Severity: Info Serviceable: No...
  • Page 130 • FQXSPSS4006I: Call Home to [arg1] failed to complete: [arg2]. Call Home failed to complete. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0195 ThinkSystem SE350 V2 Messages and Codes Reference...
  • Page 131 User Action: Information only; no action is required. • FQXSPSS4007I: The BMC functionality tier is changed from [arg1] to [arg2]. Tier Change Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0222 User Action: Information only;...
  • Page 132 • FQXSPTR4002I: Synchronize time setting by user [arg1]: Mode=Sync with NTP Server, NTPServerHost1=[arg2]:[arg3],NTPServerHost2=[arg4]:[arg5],NTPServerHost3=[arg6]:[arg7], NTPServerHost4=[arg8]:[arg9],NTPUpdateFrequency=[arg10]. A user configured the Date and Time synchronize settings Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0085 ThinkSystem SE350 V2 Messages and Codes Reference...
  • Page 133 User Action: Information only; no action is required. • FQXSPTR4003I: Synchronize time setting by user [arg1]: Mode=Sync with server clock. A user configured the Date and Time synchronize settings Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0224 User Action:...
  • Page 134 CIM Prefix: PLAT CIM ID: 0530 User Action: Complete the following steps: 1. Check the Lenovo support site for an applicable service bulletin or firmware update that applies to this error. 2. Reboot the system. 3. If the error continues, replace the system-board assembly (see hardware maintenance manual).
  • Page 135 This message is for the use case when an implementation has detected a Sensor has deasserted. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: CIM Prefix: PLAT CIM ID: 0509 User Action: Information only;...
  • Page 136 This message is for the use case when an implementation has detected an Invalid/Unsupported Firmware/ Software Version. Severity: Error Serviceable: Yes Automatically notify Support: No Alert Category: Critical - Other SNMP Trap ID: 50 CIM Prefix: PLAT CIM ID: 0446 User Action: ThinkSystem SE350 V2 Messages and Codes Reference...
  • Page 137 3. If problem persists, collect Service Data log. 4. Contact Lenovo Support. • FQXSPUP4001I: Flash of [arg1] from [arg2] succeeded for user [arg3] . This message is for the use case where a user has successfully flashed the firmware component (MC Main Application, MC Boot ROM, BIOS, Diagnostics, System Power Backplane, Remote Expansion Enclosure Power Backplane, Integrated System Management).
  • Page 138 Severity: Error Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0133 User Action: Complete the following steps until the problem is solved: ThinkSystem SE350 V2 Messages and Codes Reference...
  • Page 139 3. If problem persists, collect Service Data log. 4. Contact Lenovo Support. • FQXSPUP4006I: Auto promote primary XCC to backup is [arg1] by user [arg2] from [arg3] at IP address [arg4].
  • Page 140 This message is for the use case when an implementation has detected a Watchdog Timer interrupt occurred. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: CIM Prefix: PLAT CIM ID: 0376 User Action: Information only; no action is required ThinkSystem SE350 V2 Messages and Codes Reference...

  • Page 141: Chapter 3. Uefi Events

    UEFI error messages can be generated when the server starts up (POST) or while the server is running. UEFI error messages are logged in the Lenovo XClarity Controller event log in the server. For each event code, the following fields are displayed: Event identifier An identifier that uniquely identifies an event.
  • Page 142 Multi-bit CE of DIMM [arg1] has been deasserted after performing Informational post package repair. DIMM identifier is [arg2]. FQXSFPU0020I The UEFI firmware image capsule signature is invalid. Informational FQXSFPU0021I The TPM physical presence state has been cleared. Informational ThinkSystem SE350 V2 Messages and Codes Reference...
  • Page 143 Table 3. Events organized by severity (continued) Message String Severity Event ID FQXSFPU0023I Secure Boot Image Verification Failure has been cleared as no failure Informational in this round boot. FQXSFPU0025I The default system settings have been restored. Informational FQXSFPU4034I TPM Firmware recovery is finished, rebooting system to take effect. Informational FQXSFPU4038I TPM Firmware recovery successful.
  • Page 144 Intel Optane PMEM [arg1] has reached 1% remaining spares block Warning and still functioning. FQXSFMA0033M Intel Optane PMEM persistent memory interleave set has [arg1] Warning PMEMs(DIMM [arg2]), [arg3] DIMMs' location is not correct. ThinkSystem SE350 V2 Messages and Codes Reference...
  • Page 145 Table 3. Events organized by severity (continued) Message String Severity Event ID FQXSFMA0034M DIMM [arg1] (UID: [arg2]) of Intel Optane PMEM persistent memory Warning interleave set should be moved to DIMM slot [arg3] in sequence. FQXSFMA0035M Intel Optane PMEM interleave set should have [arg1] PMEMs, but Warning [arg2] PMEMs are missing.
  • Page 146 An error has been detected by the IEH on processor [arg1]. The type Error of IEH is [arg2]. The index of the IEH is [arg3]. The value of IehErrorStatus register is [arg4]. Please check error logs for additional downstream device error data. ThinkSystem SE350 V2 Messages and Codes Reference...
  • Page 147 Table 3. Events organized by severity (continued) Message String Severity Event ID FQXSFIO0025M An error has been detected by the IIO on processor [arg1]. The index Error of the IIO stack is [arg2]. The type of IIO Internal Error is [arg3]. Please check error logs for additional downstream device error data.

  • Page 148: List Of Uefi Events

    TPM card is changed, need install back the original TPM card which Error shipped with the system. FQXSFSM0008M Boot permission timeout detected. Error List of UEFI events This section lists all messages that can be sent from UEFI. ThinkSystem SE350 V2 Messages and Codes Reference...
  • Page 149 2. Search for the driver menu from System Settings and change settings appropriately. 3. Save settings and restart the system. 4. If the problem persists, collect Service Data logs and contact Lenovo Support. • FQXSFDD0002M: DRIVER HEALTH PROTOCOL: Reports 'Failed' Status Controller.
  • Page 150 Severity: Warning User Action: Complete the following steps: 1. Check Lenovo Support site for an applicable service bulletin or UEFI firmware update that applies to this error. 2. A/C cycle the system. 3. If the problem persists, collect Service Data logs and contact Lenovo Support.
  • Page 151 2. DC cycle the system. 3. If the problem persists, collect Service Data logs and contact Lenovo Support. • FQXSFDD0010I: Self-Encrypting Drive (SED) Error: recovered from failure to unlock drive [arg1]. Severity: Info User Action: Information only; no action is required.
  • Page 152 Severity: Error User Action: Complete the following steps: 1. Check Lenovo Support site for an applicable service bulletin or firmware update that applies to this error. 2. If the problem persists, collect Service Data logs and contact Lenovo Support. • FQXSFIO0006I: An inter-board UPI has been disabled on the link between processor [arg1] port [arg2] and processor [arg3]port [arg4] because of UPI topology downgrade.
  • Page 153 1. Check Lenovo Support site for an applicable service bulletin or firmware update for the system or adapter that applies to this error. 2. If the problem persists, collect Service Data logs and contact Lenovo Support. • FQXSFIO0008M: An intra-board UPI dynamic link width reduction has been detected on the link between processor [arg1] port [arg2] and processor [arg3] port [arg4].
  • Page 154 1. If this PCIe device and/or any attached cables were recently installed, moved, serviced or upgraded, reseat adapter and any attached cables. 2. Check Lenovo Support site for any applicable service bulletin or UEFI or adapter firmware update that applies to this error.(NOTE: It may be necessary to disable unused option ROMs from UEFI F1 setup, OneCLI utility, or using adapter manufacturer utilities so that adapter firmware can be updated.)
  • Page 155 Reseat adapter and any attached cables. 2. Move adapter to a different system slot, if available. 3. Check Lenovo Support site for any applicable service bulletin or UEFI or adapter firmware update that applies to this error. Note: It may be necessary to configure slot to Gen1 or to use special utility software so that adapter firmware can be upgraded.
  • Page 156 1. Check the log for a separate error related to an associated PCIe device and resolve that error. 2. Check the Lenovo Support site for an applicable service bulletin or firmware update for the system or adapter that applies to this error.
  • Page 157 2. Check the Lenovo Support site for an applicable service bulletin or firmware update for the system or adapter that applies to this error. 3. Check the system spec to make sure that the PCIe device or NVME disk is installed in the compatible PCIe slot or bay and a compatible cable is used.
  • Page 158 1. Check Lenovo Support site for an applicable service bulletin or firmware update for the system or adapter that applies to this error. 2. If the problem persists, collect Service Data logs and contact Lenovo Support. • FQXSFIO0025M: An error has been detected by the IIO on processor [arg1]. The index of the IIO stack is [arg2].
  • Page 159 1. Check the log for a separate error related to an associated PCIe NVME disk, and resolve that error. 2. Check the Lenovo Support site for an applicable service bulletin or firmware update for the system or adapter that applies to this error.
  • Page 160 1. Check Lenovo Support site for an applicable service bulletin or firmware update that applies to this memory error. 2. Reseat the affected DIMM (Note: The event Log might contain a recent FQXSFMA0011I event denoting detected change in DIMM population that could be related to this problem.) 3.
  • Page 161 5. After you install qualified memory and power up the server, check to ensure this informational event is not logged again. 6. If the problem persists, collect Service Data logs and contact Lenovo Support. • FQXSFMA0007I: [arg1] DIMM number [arg2] has been replaced. [arg3]...
  • Page 162 2. Make sure that the DIMM connectors are correctly populated for mirroring mode, according to the service information for this product. 3. If the problem persists, collect Service Data logs and contact Lenovo Support. • FQXSFMA0010I: Invalid memory configuration for Sparing Mode has been recovered. [arg1]...
  • Page 163 User Action: Complete the following steps: 1. Reseat affected DIMM. 2. Check Lenovo Support site for an applicable service bulletin or firmware update that applies to this memory error. 3. Swap the DIMM to another known good location. 4. If the problem persists, collect Service Data logs and contact Lenovo Support.
  • Page 164 DIMM connector on that memory channel. 2. If no problem is observed on the BBU connectors or the problem persists, Check the Lenovo Support site for an applicable service bulletin or firmware update that applies to this memory error.
  • Page 165 4. Reset UEFI to the default settings. 5. If the problem persists, update the UEFI firmware. 6. If the problem persists, collect Service Data logs and contact Lenovo Support. • FQXSFMA0027M: DIMM [arg1] Self-healing, attempt post package repair (PPR) failed at Rank [arg2] Sub Rank [arg3] Bank [arg4] Row [arg5] on Device [arg6].
  • Page 166 2. Back up data. 3. Check if the PMEM meets warranty terms. a. If the PMEM meets the warranty terms, contact Lenovo Support for PMEM replacement. b. If the PMEM does not meet the warranty terms, order a new comparable PMEM through an authorized Lenovo reseller.
  • Page 167 3. Check if the PMEM meets warranty terms. a. If the PMEM meets the warranty terms, contact Lenovo Support for PMEM replacement. b. If the PMEM does not meet the warranty terms, order a new comparable PMEM through an authorized Lenovo reseller.
  • Page 168 3. This error message will provide the UID of the missing PMEM, 4. Use Lenovo Service Client or contact Lenovo Support to parse log to get correct location for PMEM Find the missing PMEM and install it in the correct location.
  • Page 169 Complete the following steps: 1. Check system spec and follow the rules for populating PMEM in correct order. 2. If the problem persists, collect Service Data logs and contact Lenovo Support. • FQXSFMA0041K: Near Memory/Far Memory ratio (1:[arg1].[arg2]) for Intel Optane PMEM configuration is not in recommended range (1:[arg3] - 1:[arg4]).
  • Page 170 1. Power off the system. 2. Remove the unsupported Intel Optane PMEM from this system. 3. If the problem persists, collect Service Data logs and contact Lenovo Support. • FQXSFMA0047M: SPD CRC checking failed on DIMM [arg1]. [arg2] Severity: Warning...
  • Page 171 Severity: Error User Action: Complete the following steps: 1. Check Lenovo Support site for a firmware update required for this processor and install that update, if applicable. 2. If the problem persists, collect Service Data logs and contact Lenovo Support.
  • Page 172 1. Verify that matching processors are installed in the correct processor sockets. Correct any mismatch issues found. 2. Check Lenovo Support site for an applicable service bulletin or firmware update that applies to this processor error. 3. If the problem persists, collect Service Data logs and contact Lenovo Support.
  • Page 173 2. Verify that matching processors are installed in the correct processor sockets. Correct any mismatch found. 3. Check Lenovo Support site for an applicable service bulletin or firmware update that applies to this processor error. 4. If the problem persists, collect Service Data logs and contact Lenovo Support.
  • Page 174 1. Verify that matching processors are installed in the correct processor sockets. Correct any mismatch found. 2. Check the Lenovo Support site for an applicable service bulletin or firmware update that applies to this processor error. 3. If the problem persists, collect Service Data logs and contact Lenovo Support.
  • Page 175 Severity: Error User Action: Complete the following steps: 1. Check Lenovo Support site for an applicable service bulletin or UEFI firmware update that applies to this error. 2. Reboot the system. 3. If the problem persists, collect Service Data logs and contact Lenovo Support.
  • Page 176 Severity: Error User Action: Complete the following steps: 1. Check Lenovo Support site for an applicable service bulletin or firmware update that applies to this error. 2. Reflash UEFI image. 3. Undo recent system changes (settings or devices added). Verify that the system boots. Then, re- install options one at a time to locate the problem.
  • Page 177 3. Undo recent system changes (settings or devices added). Verify that the system boots. Then, re- install options one at a time to locate the problem. 4. Check Lenovo Support site for an applicable service bulletin or firmware update that applies to this error. Update UEFI firmware if applicable.
  • Page 178 1. Perform a virtual reseat or AC cycle the server. 2. If the problem persists, collect Service Data logs and contact Lenovo Support. • FQXSFPU4033F: TPM Firmware recovery is in progress. Please DO NOT power off or reset system. Severity: Warning User Action: Information only;...
  • Page 179 Usually, the TPM update information is located in “System board replacement” section in “Hardware replacement procedures”. 2. If the problem persists, collect Service Data logs and contact Lenovo Support. • FQXSFPU4051G: Undefined TPM_POLICY found...
  • Page 180 User Action: Complete the following steps: 1. Reboot the system. 2. If the problem persists, collect Service Data logs and contact Lenovo Support. • FQXSFPU4053G: System TPM_POLICY does not match the planar. Severity: Warning User Action: Complete the following steps: 1.
  • Page 181 Information only; no action is required. • FQXSFPU4062M: CPU debugging is activated for DCI interface. Severity: Warning User Action: Contact Lenovo Support. • FQXSFPU4080I: Host Power-On password has been changed. Severity: Info User Action: Information only; no action is required.
  • Page 182 1. If the CMOS clear was user initiated this event can be safely ignored and no further action is required. 2. If the system was recently installed, moved, or serviced, make sure the battery is properly seated. 3. Check Lenovo Support site for an applicable service bulletin or firmware update that applies to this error.
  • Page 183 Complete the following steps: 1. Review XCC logs for communication errors and resolve. 2. AC cycle the system. 3. If the problem persists, collect Service Data logs and contact Lenovo Support. • FQXSFSR0001M: [arg1] GPT corruption detected, DiskGUID: [arg2] Severity: Warning...
  • Page 184 1. Check the XCC event logs. This event should immediately precede an FQXSFPW0001L error. Resolve that event or any other battery related errors. 2. Use F1 Setup to reset date and time. 3. If the problem persists, collect Service Data logs and contact Lenovo Support. ThinkSystem SE350 V2 Messages and Codes Reference...

  • Page 185: Chapter 4. Xclarity Provisioning Manager Events

    Chapter 4. XClarity Provisioning Manager events The following events can be generated by the Lenovo XClarity Provisioning Manager. For each event code, the following fields are displayed: Event identifier An identifier that uniquely identifies an event. Event description The logged message string that appears for an event.
  • Page 186 Warning Failed to export bmc settings. Warning FQXPMCL0010K FQXPMCL0011K Failed import bmc settings. Warning Warning FQXPMNM0001G Failed to set new BMC network parameters. FQXPMOS0001K Bootx64.efi is not found. Failed to Boot OS. Warning ThinkSystem SE350 V2 Messages and Codes Reference...
  • Page 187 Table 4. Events organized by severity (continued) Message String Severity Event ID FQXPMOS0002K Failed to read Deployment Manager Signature from USB. Warning FQXPMOS0003K Failed to copy Windows boot files to target Warning FQXPMOS0004K BMC Communication Failed: EMMC2USB Mount Failure. Warning Warning FQXPMOS0005K BMC communication failed: DRIVER Mount Failure.

  • Page 188: List Of Xclarity Provisioning Manager Events

    Failed to execute reboot BMC command Error List of XClarity Provisioning Manager events This section lists all messages that can be sent from the Lenovo XClarity Provisioning Manager. • FQXPMCL0001K: Bootx64.efi is not found. Failed to Boot OS. Severity: Warning User Action: 1.
  • Page 189 3. Reboot system and retry OS booting. 4. Perform AC reset or virtual reseat. Note: When performing AC reset, after powering off AC, wait several seconds before powering on AC. After AC power is restored, power on the host system. 5.
  • Page 190 • FQXPMCL0006K: Failed to export raid config. Severity: Warning User Action: 1. Check the following Lenovo support site for information on supported RAID adapters. http://www. lenovo.com/us/en/serverproven/index.shtml 2. Ensure RAID adapter, LXPM, and UEFI firmware are at the latest levels. 3. Ensure the state of the RAID adapter and disk drives are normal.
  • Page 191 6. Reboot the machine and retry the import of the RAID configuration. 7. If the problem persists, contact technical support. • FQXPMCL0008I: Export uefi settings successfully. Severity: Info User Action: Information only; no action is required. • FQXPMCL0008K: Failed to export uefi settings. Severity: Warning User Action: 1.
  • Page 192 Information only; no action is required. • FQXPMEM0003I: LXPM has exited. Control returned to UEFI Severity: Info User Action: Information only; no action is required. • FQXPMEM0004I: Launching diagnostic program Severity: Info User Action: ThinkSystem SE350 V2 Messages and Codes Reference...
  • Page 193 Information only; no action is required. • FQXPMEM0005I: boot diagnostic program success Severity: Info User Action: Information only; no action is required. • FQXPMEM0006M: Unable to locate diagnostic firmware image Severity: Error User Action: 1. Restart BMC via supported method and reboot the system. 2.
  • Page 194 Information only; no action is required. • FQXPMER0005M: Failed to load UEFI factory default settings Severity: Error User Action: 1. Restart BMC via supported method and reboot the system. 2. Retry this operation again. ThinkSystem SE350 V2 Messages and Codes Reference...
  • Page 195 3. If the problem persists, contact technical support. • FQXPMER0006I: UEFI factory default settings loaded successfully Severity: Info User Action: Information only; no action is required. • FQXPMER0006M: Failed to load XCC factory default settings Severity: Error User Action: 1. Restart BMC via supported method and reboot the system. 2.
  • Page 196 Note: When performing AC reset, after powering off AC, wait several seconds before powering on AC. After AC power is restored, power on the host system. 6. If the problem persists, contact technical support. • FQXPMOS0005K: BMC communication failed: DRIVER Mount Failure. Severity: Warning ThinkSystem SE350 V2 Messages and Codes Reference...
  • Page 197 User Action: 1. Ensure proper operation of the virtual USB connection. 2. Restart BMC via supported method and reboot the system. 3. Reflash BMC firmware. 4. Retry OS deployment. 5. Perform AC reset or virtual reseat. Note: When performing AC reset, after powering off AC, wait several seconds before powering on AC.
  • Page 198 2. Ensure device firmware is at the latest level. 3. Retry the test. 4. If the problem persists, contact technical support. • FQXPMSD0004M: self-test completed having the electrical element of the test failed. Severity: Error ThinkSystem SE350 V2 Messages and Codes Reference...
  • Page 199 User Action: 1. Remove A/C from the server and reseat all drives, backplanes, RAID adapters, expanders (if any), and cables. 2. Ensure device firmware is at the latest level. 3. Retry the test. 4. If the problem persists, contact technical support. •...
  • Page 200 User Action: 1. check hard drive specification to see if the hard drive support ATA self-test feature. 2. If the problem persists, contact technical support. • FQXPMSR0001K: Found unsupported RAID adapter. Severity: Warning ThinkSystem SE350 V2 Messages and Codes Reference...
  • Page 201 User Action: 1. Check the following Lenovo support site for information on supported RAID adapters. http://www. lenovo.com/us/en/serverproven/index.shtml 2. Ensure RAID adapter, LXPM, and UEFI firmware are at the latest levels. 3. If the problem persists, contact technical support. • FQXPMSR0011K: Failed to change disk drives' state.
  • Page 202 Note: When performing AC reset, after powering off AC, wait several seconds before powering on AC. After AC power is restored, power on the host system. 4. If the problem persists, contact technical support. • FQXPMUP0005K: Unable to obtain the installed version of BMC ThinkSystem SE350 V2 Messages and Codes Reference...
  • Page 203 Severity: Warning User Action: 1. Restart BMC via supported method and reboot the system. 2. Reflash BMC firmware. 3. Perform AC reset or virtual reseat. Note: When performing AC reset, after powering off AC, wait several seconds before powering on AC.
  • Page 204 Note: When performing AC reset, after powering off AC, wait several seconds before powering on AC. After AC power is restored, power on the host system. 4. If the problem persists, try a different Lenovo tool to perform the update (eg. XClarity Administrator, XClarity Controller, or XClarity Essential OneCLI).
  • Page 205 Note: When performing AC reset, after powering off AC, wait several seconds before powering on AC. After AC power is restored, power on the host system. 6. If the problem persists, try a different Lenovo tool to perform the update (eg. XClarity Administrator, XClarity Controller, or XClarity Essential OneCLI).
  • Page 206 Note: When performing AC reset, after powering off AC, wait several seconds before powering on AC. After AC power is restored, power on the host system. 4. If the problem persists, try a different Lenovo tool to perform the update (eg. XClarity Administrator, XClarity Controller, or XClarity Essential OneCLI).
  • Page 207 Note: When performing AC reset, after powering off AC, wait several seconds before powering on AC. After AC power is restored, power on the host system. 4. If the problem persists, contact technical support. • FQXPMVD0001H: Failed to get VPD data. Severity: Warning User Action: 1.
  • Page 208 ThinkSystem SE350 V2 Messages and Codes Reference...

  • Page 209: Appendix A. Getting Help And Technical Assistance

    Appendix A. Getting help and technical assistance If you need help, service, or technical assistance or just want more information about Lenovo products, you will find a wide variety of sources available from Lenovo to assist you. On the World Wide Web, up-to-date information about Lenovo systems, optional devices, services, and support are available at: http://datacentersupport.lenovo.com...

  • Page 210: Collecting Service Data

    Collecting service data To clearly identify the root cause of a server issue or at the request of Lenovo Support, you might need collect service data that can be used for further analysis. Service data includes information such as event logs and hardware inventory.

  • Page 211: Contacting Support

    Support when certain serviceable events occur in Lenovo XClarity Administrator and the managed endpoints. You can choose to send diagnostic files to Lenovo Support using Call Home or to another service provider using SFTP. You can also manually collect diagnostic files, open a problem record, and send diagnostic files to the Lenovo Support.
  • Page 212 ThinkSystem SE350 V2 Messages and Codes Reference...

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