Problems And Recommended Solutions - Tharo Systems V Series User Manual

Problems and Recommended Solutions

Problem
LED does not light after
switching the Printer on
LED turns red (power/status)
after printing stops
Printing started but nothing
was printed on the label
The labels jammed when
printing
Only part of the label was
printed
Part of the label was not
printed completely
Printout not in desired position
Labels are skipped while
printing
Smudged or blurry printout
The Cutter did not cut straight
The Cutter did not cut the label
successfully
When using the Cutter the
labels could not feed or
abnormal cutting occurs
The Stripper Sensor is not
functioning correctly
Recommended Solution
Check the power cord
Check for software setting or program command errors
Check if labels or ribbon is out and replace with suitable
labels or ribbon
Check if label stock is jammed
Check if Printhead Mechanism is closed (Printhead not
positioned correctly)
Check if sensor is blocked by paper/label
If cutter is installed check that it is working and working
properly
Check that the ribbon is installed with the inked side facing
the label media.
Select the correct Printer driver
Select the correct label stock and print mode
Clear the label jam and check that the Printhead is clean
Check if label or ribbon is stuck on the Printhead
Check if application software has errors
Check if start position setting has errors
Check if ribbon has wrinkles
Check if Ribbon Supply Shaft is creating friction with the
platen roller. If the platen roller needs to be replaced,
please contact your Reseller for more information.
Check if power supply is within the voltage range
Check if Printhead is dirty
Use internal command "~T" to perform a Test Print and check
if the Printhead can print across its entire width
Check the media quality
Check if sensor is covered by paper or is dirty
Check if liner is suitable for use, please contact Reseller for
more information
Check if label roll edge is aligned with Label Width Guide
Check if error occurs on label height setting
Check if the sensor is covered by paper or is dirty
Check print darkness setting
Check if Printhead is dirty
Check if label stock is installed correctly
Check if the label thickness exceeds 0.16mm (.006")
Check if Cutter is installed properly
Check if Paper Feed Rods are sticky
Check that label is greater than 35mm (1.38") high so it can
clear the Cutter
Check if Stripper Sensor is covered with dust
Check if labels are installed properly
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