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HPE G2 R5000/6000 3U UPS
User Guide
Abstract
This document includes installation, configuration, and operation information for the HPE G2 R5000/R6000 3U UPS . This
document is for the person who installs and maintains power products. Hewlett Packard Enterprise assumes you are qualified
in the servicing of high-voltage equipment and trained in recognizing hazards in products with hazardous energy levels.
Part Number: P12219-003
Published: September 2020
Edition: 3
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Table of Contents
Related Manuals for HPE G2 R5000 3U
Summary of Contents for HPE G2 R5000 3U
- Page 1 User Guide Abstract This document includes installation, configuration, and operation information for the HPE G2 R5000/R6000 3U UPS . This document is for the person who installs and maintains power products. Hewlett Packard Enterprise assumes you are qualified in the servicing of high-voltage equipment and trained in recognizing hazards in products with hazardous energy levels.
- Page 2 © Copyright 2019, 2020 Hewlett Packard Enterprise Development LP Notices The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
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Page 3: Table Of Contents
Contents Important safety information ....................6 Personal safety............................................6 Product safety..............................................6 Special precautions........................................... 7 Component identification...................... 8 Overview................................................8 Front panel components........................................8 UPS front panel controls........................................9 Front panel LEDs............................................9 Rear panel components........................................10 ERM rear panel components......................................12 USB communications port........................................12 Dry contact port............................................12 ROO................................................. - Page 4 Changing display functions....................................29 Verifying the RPO port connection....................................30 Powering down the UPS........................................31 Power protector........................32 Power protector software........................................32 Maintenance...........................33 Battery replacement precautions....................................33 Replacing the UPS..........................................33 Replacing the ERM..........................................34 Replacing the UPS batteries......................................34 Replacing the ERM batteries......................................36 Updating the UPS firmware......................................
- Page 5 Support and other resources....................50 Accessing Hewlett Packard Enterprise Support..............................50 Accessing updates..........................................50 Customer self repair..........................................51 Remote support............................................51 Warranty information..........................................51 Regulatory information........................................52 Documentation feedback........................................52...
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Page 6: Important Safety Information
Important safety information For important safety, environmental, and regulatory information, see Safety and Compliance Information for Server, Storage, Power, Networking, and Rack Products, available at the Hewlett Packard Enterprise website. Personal safety • The system has its own power source (the battery). Consequently, the power outlets may be energized, even if the system is disconnected from the AC power source. -
Page 7: Special Precautions
• Never let a foreign body penetrate inside the system. • Never block the ventilation grates of the system. • Never expose the system to direct sunlight or source of heat. • If the system must be stored prior to installation, storage must be in a dry place. •... -
Page 8: Component Identification
Component identification This chapter describes the external and internal server features and components. Overview The HPE G2 R5000/6000 3U UPS features a 3U rack-mount design and offers power protection for the following loads: • 5kVA models—5000VA/4500W/0.9PF • 6kVA models—6000VA/5400W/ 0.9PF To benefit from the latest product enhancements, update to the latest version of the UPS firmware and software. -
Page 9: Ups Front Panel Controls
UPS front panel controls Item Description Escape button Up button Down button Enter button Power button Front panel LEDs Component identification... -
Page 10: Rear Panel Components
Item Indicator Status Description Online mode The UPS is operating normally online or in high efficiency mode. Battery mode The UPS is on battery mode. Bypass mode The UPS is in bypass mode. Fault The UPS has an active alarm or fault. For more information, see the Troubleshootingsection. - Page 11 Figure 3: G2 R6000 INTL model Item Description Remote Power Off (RPO) terminal block 1GB UPS Network Management Module Remote On/Off (ROO) terminal block Dry contacts communications port USB communications port NOTE: This port is used for UPS firmware updates. For more information, see USB communications port. Serial communications port Power I/O interface ERM to UPS connection...
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Page 12: Erm Rear Panel Components
ERM rear panel components Item Description ERM to UPS connector ERM recognition port USB communications port NOTE: This port is only used for firmware upgrades. To update the UPS firmware, see the Hewlett Packard Enterprise website. Dry contact port CAUTION: Before using the dry contact port, the following cautions must be observed: •... -
Page 13: Roo
Description Not on bypass Load not protected Not low battery Not on battery User common On bypass Low battery Load protected On battery n.o. Contact normally open n.c. Contact normally closed ROO allows remote action of the power button to switch the UPS on and off. •... -
Page 14: Rpo Port
Figure 4: This figure displays a normally open contact. NOTE: The on/off control using the power button has priority over the remote control. RPO port RPO is used to shut down the UPS remotely. This feature is primarily used for remotely powering down the UPS if there is an emergency. - Page 15 Figure 6: External power supply Component identification...
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Page 16: Installation
Installation Precautions Save these instructions. This document contains important safety instructions that must be followed during installation, operation, and maintenance of the UPS and batteries. WARNING: A risk of personal injury from electric shock and hazardous energy levels exists. The installation of options and routine maintenance and service of this product must be performed by individuals who are knowledgeable about the procedures, precautions, and hazards associated with AC power products. -
Page 17: Selecting A Site
IMPORTANT: Do not use the battery if the recharge date has passed. If the date on the battery recharge date label has passed without the battery being recharged, contact an HPE authorized service representative for directions. 2. Transport the packaged unit to its installation location. -
Page 18: Installing The Mounting Rails
Installing the mounting rails WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that: • The leveling feet are extended to the floor. • The full weight of the rack rests on the leveling feet. •... -
Page 19: Connecting The Battery
4. With one person on each side, lift the chassis to rail level and slide the chassis on the mounting rails. 5. Attach the chassis to the rack using the supplied screws. Connecting the battery Procedure 1. Remove the bezel from the front of the UPS. 2. - Page 20 3. Press the bezel to the right, and then open the front of the UPS. 4. Connect the battery cables. Installation...
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Page 21: Connecting The Serial Communications Port
Connecting the serial communications port CAUTION: Use only the computer interface cable supplied with the UPS to connect the communications port to the host computer. NOTE: This port is only used for firmware upgrades. To update the UPS firmware, see the Hewlett Packard Enterprise website. -
Page 22: Connecting The Ground Bonding Cable
For more information about the RPO port, see RPO port. Connecting the ground bonding cable The ground bonding screw is provided as an attachment point for conductors. Use a ground bonding cable if the rack contains any conductors for the purpose of functional grounding or bonding of ungrounded metal parts. Connecting the UPS to utility power WARNING: To prevent injury from electric shock or damage to the equipment: •... - Page 23 • Recommended cable cross-sections Terminal position Wire function Terminal wire size Minimum input sire Tightening torque rating size Phase 4-16mm (12-6AWG) 6mm (10AWG) 10lb in/1.13 Nm 105°C (221°F) N (L2) Neutral (phase) 10mm (8AWG) 75°C (167°F) Ground Copper wire, solid, or stranded. Connecting the Input/Output WARNING: Hewlett Packard Enterprise recommends that this connection is made only by a licensed electrician.
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Page 24: Connecting Devices To The Ups
Procedure 1. Remove the terminal block cover by loosening the screw. 2. Insert the AC cable through the cable gland. 3. Connect the three AC utility power conductors to the AC input terminal block 4. Insert the output cable through the cable gland. 5. - Page 25 Battery test There are two types of battery tests: Automated Manual—through either the front panel or the SHUT command. IMPORTANT: UPS on battery mode, LCD, LED, and dry contacts must not be active during the discharge test. Battery test conditions To perform the battery test, all the following conditions must be met.
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Page 26: Starting Power To The Load
Manual battery full test The manual battery test is run immediately, even if the UPS is operating in ABM mode, and no test is postponed or scheduled to run in float mode. • ABM mode—the ABM cycle is stopped, the test is performed, and then the ABM cycle is restarted after the test is complete. -
Page 27: Connecting The Erm To The Ups
Connecting the ERM to the UPS Connect both ends of the split ERM cable to the ERM connectors on the UPS rear panel. To install additional ERMs, connect both ends of the split ERM cable from the next ERM into the connectors on the rear panel of the previous ERM. Up to four ERM units can be connected. -
Page 28: Operations
Operations Modes of operation The UPS has four modes of operation: Standby mode • Online mode • • Battery mode • Bypass mode Standby mode • No power is available at the UPS output receptacles. • The UPS charges the batteries as necessary. The UPS can be placed in Standby mode when the UPS is in Online mode. -
Page 29: Configuring The Ups
• Extended overload • Over temperature • Output short • Hardware failure Configuring the UPS Use the UPS front panel controls to configure the UPS. IMPORTANT: The output voltage of the UPS must be set to the same nominal voltage as the facility input. Failure to do so will cause the UPS to buck or boost constantly to maintain the output voltage. -
Page 30: Verifying The Rpo Port Connection
Product type, serial number, UPS firmware, communication card IPv6, communication card MAC, detected accessories Register product — Links to the HPE registration website Verifying the RPO port connection NOTE: While testing, operate connected equipment in a safe test mode so the effects do not disrupt critical operations. Prerequisites Connect the RPO port. -
Page 31: Powering Down The Ups
Powering down the UPS 1. Shut down all load devices. 2. Switch the load segment circuit breakers the OFF position. 3. Press and hold the Power button for 3 seconds. Power is removed from the load segments and the ON/OFF button blinks. Operations... -
Page 32: Power Protector
To download the latest version of HPE Power Manager software, see the Hewlett Packard Enterprise website. NOTE: Although the HPE 1GB UPS Network Management Module ships with the UPS, the HPE Power Protector Client is the primary software for the servers. -
Page 33: Maintenance
Maintenance Battery replacement precautions Do not disconnect the batteries while the UPS is in battery mode. Batteries can be replaced by qualified service personnel with knowledge of batteries and the required precautions without turning off the UPS or disconnecting the load. To remove input power to change the batteries, see Powering down the UPS. Consider all warnings, cautions, and notes before replacing batteries. -
Page 34: Replacing The Erm
Replacing the ERM Procedure 1. Disconnect all ERM cabling. 2. Remove the screws securing the ERM to the rack. 3. Remove the ERM from the rack. To replace the component, reverse the removal procedure. Replacing the UPS batteries CAUTION: Internal batteries are heavy. Use caution when handling heavy batteries. Procedure Remove the center cover of the front panel. - Page 35 Disconnect the battery cables. Remove the two screws, and then remove the metal protection cover. CAUTION: A ribbon cable connects the LCD control panel to the UPS. Do not pull on or disconnect the cable. Maintenance...
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Page 36: Replacing The Erm Batteries
Slide the battery out slowly on a flat and stable surface. Use two hands to support the batter pack. Verify that the new battery has the same ratings as the battery being replaced. To make sure that there is proper connection, firmly push the new battery pack into the UPS. Reinstall the battery cover. - Page 37 Remove the four screws from the front panel, and then remove the front panel. Remove the three screws that secure the metal protection cover, and then remove the metal protection cover. Maintenance...
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Page 38: Updating The Ups Firmware
Slide the batter packs out slowly on a flat and stable surface. Use two hands to support the batter packs. Verify that the new battery has the same ratings as the battery being replaced. To make sure that there is proper connection, firmly push the new battery pack into the UPS. Reinstall the battery cover. -
Page 39: Troubleshooting
Troubleshooting Bypass mode Symptom LED is on. Cause • An overload or a fault has occurred. • A command has been received and the UPS is in Bypass mode. Action 1. Equipment is powered but not protected by the UPS. 2. -
Page 40: Battery Fault
Action 1. Verify that all batteries are properly connected. 2. If condition persists, contact your service representative. Battery fault Symptom LED is on, continuous beep. Cause • The battery test failed due to bad or disconnected batteries. • The battery minimum voltage is reached and the UPS is in ABM cycling mode. Action 1. -
Page 41: Power Overload
Action 1. Equipment is powered but not protected by the UPS. 2. Check one of the following alarms. • Overtemperature • Overload • UPS failure Power overload Symptom LED is on, beep is continuous. Cause Power requirements exceed the UPS capacity. Action 1. -
Page 42: Ups Does Not Start
UPS does not start Symptom The UPS does not power up. Solution 1 Cause The input source is not connected correctly. Action Check the input connections. Solution 2 Cause The RPO switch is active or the RPO connector is missing. Action If the UPS status menu displays the "Remote Power Off"... -
Page 43: Specifications
Specifications UPS physical specifications Parameter Value Height 13.0cm (5.1in) Depth 72.13cm (28.4in) Width 43.9cm (17.3in) Weight 48kg (106lb) ERM physical specifications Parameter Value Height 13.0cm (5.1in) Depth 72.13cm (28.4in) Width 43.9cm (17.3in) Weight 68kg (150lb) UPS input specifications UPS model Utility voltage Available settings utility Branch circuit rating (A) Line cord... -
Page 44: Ups Output Specifications
UPS output specifications UPS model Load segment Output receptacles G2 R5000 4out 2 x L6-20R/2 x L6-30R NA/JPN G2 R5000 5out 4 x C19, 1x L6-30R Pigtail NA/JPA G2 R6000 INTL 4 x C13/4 x C19, 1x IEC 32A Pigtail Power protection specifications UPS model Nominal power rating (W) -
Page 45: Battery Specifications
Battery specifications Feature Specification Type 12VDC, sealed, maintenance-free, rechargable, valve-regulated, lead-acid batteries with a 3-year service life at 25ºC (77ºF) Voltage The battery modules have a battery string voltage of 180 V. Average battery runtime Average battery runtimes are approximate and vary depending on connected equipment, configuration, battery age, temperature, and so on. -
Page 46: Rpo Port Specifications
Feature Specification Relative humidity 0-95% non condensing Operating altitude Up to 3,000m (9,843ft) above sea level Nonoperating altitude Up to 10,000m (32,808ft) above sea level Audible noise Less than 45 dBA, normal operation RPO port specifications The RPO port meets the requirements of NFPA Articles 645-10 and 645-11 for a Disconnecting Means. Specifications... -
Page 47: Ups Spare Parts
UPS spare parts Description Spare part number UPS accessory kit P09826-001 UPS battery P09824-001 P09832-001 ERM accessory kit P10251-001 UPS/ERM CTO mounting shelf with rails P10250-001 UPS spare parts... -
Page 48: Electrostatic Discharge
Electrostatic discharge Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you must follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the device. -
Page 49: Websites
Websites General websites Hewlett Packard Enterprise Information Library www.hpe.com/info/EIL Single Point of Connectivity Knowledge (SPOCK) Storage compatibility matrix www.hpe.com/storage/spock Storage white papers and analyst reports www.hpe.com/storage/whitepapers For additional websites, see Support and other resources. Websites... -
Page 50: Support And Other Resources
Support and other resources Accessing Hewlett Packard Enterprise Support • For live assistance, go to the Contact Hewlett Packard Enterprise Worldwide website: http://www.hpe.com/info/assistance • To access documentation and support services, go to the Hewlett Packard Enterprise Support Center website: http://www.hpe.com/support/hpesc Information to collect •... -
Page 51: Customer Self Repair
IMPORTANT: Access to some updates might require product entitlement when accessed through the Hewlett Packard Enterprise Support Center. You must have an HPE Passport set up with relevant entitlements. Customer self repair Hewlett Packard Enterprise customer self repair (CSR) programs allow you to repair your product. If a CSR part needs to be replaced, it will be shipped directly to you so that you can install it at your convenience. -
Page 52: Regulatory Information
Hewlett Packard Enterprise is committed to providing documentation that meets your needs. To help us improve the documentation, send any errors, suggestions, or comments to Documentation Feedback (docsfeedback@hpe.com). When submitting your feedback, include the document title, part number, edition, and publication date located on the front cover of the document.