User Guide Abstract This document includes installation, configuration, and operation information for the HPE R/T3000 G2 UPS. This document is for the person who installs and maintains power products. Hewlett Packard Enterprise assumes you are qualified in the servicing of high-voltage equipment and trained in recognizing hazards in products with hazardous energy levels.
Contents Component identification ........................6 UPS R/T3000 G2 overview ............................6 UPS front panel ................................ 6 UPS front panel controls ............................7 UPS front panel LED indicators ..........................7 UPS R/T3000 models ............................... 8 R/T3000 NA and R/T3000j JPN rear panel ......................8 R/T3000h NA and R/T3000h JPN rear panel ......................
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Operate mode.............................. 40 Configure mode ............................41 Battery mode ............................... 41 Auto-Bypass mode ............................41 Operating the UPS front panel controls ........................41 Configuring the UPS ............................... 42 Initiating a self-test ..............................43 Silencing an audible alarm ............................. 43 Verifying the REPO port connection ........................44 Powering down the UPS ............................
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Environmental specifications ..........................62 REPO port specifications ............................62 Spares ..............................63 Ordering spares ..............................63 UPS spare parts list ..............................63 ERM spare parts list ............................... 64 Hardware options ..............................64 Support and other resources........................ 65 Accessing Hewlett Packard Enterprise Support ..................... 65 Information to collect ...........................
Component identification UPS R/T3000 G2 overview The UPS R/T3000 G2 features a 2U rack-mount with convertible tower design and offers power protection for loads up to a maximum of 3300 VA/3000 W (these numbers might vary by model). To benefit from the latest product enhancements, update to the latest versions of UPS firmware and software.
UPS front panel controls Item Description Function Test/Alarm Reset button Silences UPS alarms ("Silencing an audible alarm" on page 43) Off button Places the UPS in Standby mode (on page On button Powers up the UPS ("Starting power to the load"...
Item Load level description On—The load level is greater than 10%. Self Test Battery Fault On—The load level is greater than 25%. Site Wiring Fault On—The load level is greater than 50%. Overtemperature On—The load level is greater than 75%. Overload On—The load level is greater than 100%.
To restore power to the load devices after the REPO feature is activated, press the On button after the AC source is reconnected to the UPS. IMPORTANT: Pressing and holding the On button without utility present normally initiates a battery start and the UPS assumes the load. However, if the On button is pressed and a REPO is detected, battery start is inhibited and the UPS is not able to assume the load.
Installation Precautions Save these instructions. This document contains important safety instructions that should be followed during installation, operation, and maintenance of the UPS and batteries. WARNING: A risk of personal injury from electric shock and hazardous energy levels exists. The installation of options and routine maintenance and service of this product must be performed by individuals who are knowledgeable about the procedures, precautions, and hazards associated with AC power products.
Selecting a site WARNING: To prevent fire or electric shock, install the unit in a temperature- and humidity-controlled indoor environment, free of conductive contaminants. When selecting a site, consider the following factors: • Elevated operating ambient temperature—If the equipment is installed in a closed or multi-unit rack assembly, the operating ambient temperature of the rack environment might be greater than room ambient temperature.
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To install the mounting rails: Loosen the wing nuts or hex nuts, and then extend the brackets to the appropriate length. Insert screws through the rack into the mounting rail and the front of each mounting bracket. Installation 14...
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Install cage nuts or clip nuts into the rear of the rack. Insert screws through the mounting rail into the cage nuts or clip nuts. Installation 15...
Tighten the wing nuts or hex nuts. Install the rear stabilization bracket using wing nuts. Wait until the unit is installed and the brackets are adjusted before tightening the nuts. Installing the UPS in a rack lBefore installing the unit, review and adhere to all warnings provided in "Precautions (on page 12)." WARNING: A risk of personal injury or damage to the equipment exists.
Install the mounting ears on the chassis using the screws provided. With one person on each side, lift the chassis to rail level and slide the chassis on the mounting rails. Attach the chassis to the rack using the supplied screws. Connecting the battery leads WARNING: To prevent personal injury from electric shock or damage to the equipment, remove the battery lead labels, and verify that the ERM circuit breakers are in the Off position.
Connect the UPS to a host computer using either the USB cable or the DB9 serial cable included with the UPS. Install HPE Power Protector on the host computer. See the Hewlett Packard Enterprise website (http://www.hpe.com/info/rackandpower) to download the latest version.
Connecting the serial communications port CAUTION: Use only the computer interface cable supplied with the UPS to connect the communications port to the host computer. IMPORTANT: Power protector software requires the communications port to be appropriately cabled to the host computer. Connecting the USB communications port Connecting the REPO port WARNING: The pins on the REPO port are polarity sensitive.
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WARNING: To meet the requirements stated in NEC (NFPA 70) Articles 645-10 and 645-11, a UPS installed in a computer equipment room must be connected to a REPO circuit. IMPORTANT: The remote switch must be in the Off (open) position to enable power to the output receptacles.
• Use tie wraps and tie wrap blocks to secure the wires tightly to the rack and the rear of the UPS. For more information about the REPO port, see "REPO port (on page 10)". For information about verifying the REPO connection, see "Verifying the REPO port connection (on page 44)".
The ground bonding cable is not included. Connecting the UPS to utility power WARNING: To prevent injury from electric shock or damage to the equipment: • Plug the input line cord into a grounded (earthed) electrical outlet that is installed near the equipment and is easily accessible.
CAUTION: Do not plug laser printers into the UPS output receptacles. The instantaneous current drawn by this type of printer can overload the UPS. Before connecting devices, verify that the UPS will not overload by checking that the ratings of the devices do not exceed the UPS capacity.
Starting power to the load Start power to the load by placing the UPS in Operate mode (on page 40). IMPORTANT: AC power must be available the first time the UPS is started. Installing the ERM in a rack Before installing the unit, review and adhere to all warnings provided in "Precautions (on page 12)." WARNING: A risk of personal injury or damage to the equipment exists.
Connecting the ERM to the UPS Remove the screws, and then remove the ERM connector bracket from the UPS. Connect the ERM cable (2) in the socket (1) at the rear of the UPS. Installation 28...
Attach the ERM connector bracket to the UPS as a cord retention bracket for the ERM cable. To install a second ERM: Remove the ERM connector bracket from the first ERM. Connect the cable from the second ERM into the socket at the rear of the first ERM. Up to two ERM units can be connected.
Installing the optional UPS Network Module NOTE: It is not necessary to power down the UPS before installing the UPS Network Module. You can purchase the optional UPS Network Module by ordering part number AF465A. Remove the two screws securing the UPS option slot cover plate, and then remove the cover plate. Install the UPS Network Module along the alignment channels in the option slot.
If the UPS is powered up, you can be sure that the UPS Network Module is seated properly and communicating with the UPS by verifying that the UPS Data LED illuminates solid green, and then flashes regularly after 2 minutes. Connecting the UPS Network Module The UPS Network Module is provided to manage the attached servers.
WARNING: To prevent personal injury from electric shock or damage to the equipment, remove the battery lead labels, and verify that the ERM circuit breakers are in the Off position. Rotating the logo badge Gently pull out the logo badge, rotate it 90 degrees, and then replace it in the bezel. Installation 32...
Attaching the UPS front bezel Attaching the tower conversion stands WARNING: To reduce the risk of personal injury or damage to the equipment, the tower conversion stands must be properly attached when the unit is installed as a tower. Using the preinstalled screws, attach the tower conversion stands to the unit. Continuing the installation To continue the UPS installation, follow the instructions starting with "Connecting the serial communications port (on page 20)."...
Installing the ERM as a tower Before installing the unit, review and adhere to all warnings provided in "Precautions (on page 12)." The tower stands and associated hardware ship with the UPS. Rotating the logo badge Gently pull out the logo badge, rotate it 90 degrees, and then replace it in the bezel. Installation 34...
Attaching the ERM front bezel Attaching the tower conversion stands WARNING: To reduce the risk of personal injury or damage to the equipment, the tower conversion stands must be properly attached when the unit is installed as a tower. Installation 35...
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Using the preinstalled screws, attach the tower conversion stands to the unit. Remove a screw from the inner-most, rear corner of the UPS and ERM. To attach the tower brackets: For the front bracket, use the mounting ear screws. Installation 36...
For the rear bracket, use the screws removed from the chassis. Continuing the ERM installation To continue the ERM installation, follow the instructions starting with "Connecting the ERM to the UPS (on page 28)." Installation 37...
UPS operations Modes of operation The UPS has five modes of operation: • Standby mode (on page 40) • Operate mode (on page 40) • Configure mode (on page 41) • Battery mode (on page 41) • Auto-Bypass mode (on page 41) Standby mode In Standby mode: •...
Configure mode The UPS can be placed in Configure mode while in Operate mode (on page 40), Battery mode (on page 41) or Standby mode (on page 40). In Configure mode: • Power is available at the UPS receptacles when entered from Operate mode. Power is not available at the receptacles when entered from Standby mode.
Button Assertion Audible alarm Mode before Utility Action time assertion present ? 0.5 seconds Every 0.5 Standby Energizes the load and seconds until the resets the bypass entry button is released count to 0 Operate Resets the bypass entry count to 0 Auto-Bypass Clears the UPS On audible alarms, resets the bypass...
Available settings Parameter Associated LED Explanation (when LED is illuminated) 127/240 Nom Overtemperature Nominal output voltage is 127 V for a low voltage model and 240 V for a high voltage model Wiring fault Overload Audible alarm will sound when ground is Wiring fault setting missing or line and neutral connections are reversed...
Verifying the REPO port connection NOTE: While testing, operate connected equipment in a safe test mode so the effects do not disrupt critical operations. After connecting the REPO port (on page 20): Initiate a REPO by closing the REPO contact. The Self Test, Battery Fault, Site Wiring Fault, Overtemperature, Overload, and Utility LEDs flash.
Read and observe the requirements in "Important battery safety information" and "Battery care and storage guidelines (on page 46)." Follow the instructions in "UPS battery replacement procedure (on page 47)." Important battery safety information WARNING: The unit contains sealed lead-acid battery modules. To prevent fire or chemical burns: •...
Obtaining new batteries New batteries might be required within 30 to 60 days when the Battery Fault LED illuminates. Obtain spare batteries for the UPS when this occurs. Spare battery modules are available for this UPS. The UPS spare battery kit part number is 517703-001. CAUTION: Because of the short shelf life of the batteries, avoid storing a battery spare as a backup.
To replace the components, reverse the removal procedure. IMPORTANT: Charge the batteries for at least 24 hours before supplying backup power to devices. The batteries charge to: • 80 percent of their capacity within 3 hours • 100 percent of their capacity within 48 hours Testing the new battery module After installing the new battery module, press the Test/Alarm Reset button to initiate a self-test ("Initiating...
Unplug the UPS power cord. Disconnect the communications cable from the option card. Disconnect the ground bonding cable. Disconnect the REPO port. Unplug the load devices. Unplug the ERM connected to the UPS. Remove the UPS front bezel ("Removing the UPS front bezel"...
NOTE: Replacing the option card might require power protector software to be restarted or reconfigured. Updating the UPS firmware To update the UPS firmware, see the Hewlett Packard Enterprise website (http://www.hpe.com/info/rackandpower). Configuring a USB to serial converter NOTE: This procedure was tested on the Windows XP Professional, Windows Server ®...
Double-click the port that is assigned to your USB to serial converter device. This port is usually named with the device manufacturer's name followed by one of the following: USB to Serial Bridge (COM 4) USB Serial port Communications Port (COM1) The Port Properties screen appears.
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Verify that the Device Manager screen shows that the USB to serial converter is assigned to COM 1, and that the other USB device is assigned to a different port. If the Device Manager screen does not automatically refresh to show the change: Click Action.
The UPS Network Module supports either a single UPS configuration or a dual redundant UPS configuration for no single-point-of-failure. The UPS Network Module can be configured to send alert traps to HPE Systems Insight Manager and other SNMP management programs or used as a stand-alone management system. This flexibility enables you to monitor and manage UPSs through the network.
Troubleshooting LED troubleshooting Utility Self Battery Site Over Overloa Condition Batter Bypas Test Fault Wiring Temp d LED y LED s LED Fault On—Loa On—Loa On—Loa On—Loa UPS is in Operate mode (on On—Lo d >10% d >25% d >50% d >75% page 40) <10%...
If power management software is being used, check the log files to obtain specific error information to help identify the problem. For more information about the causes of a general fault condition, see the HPE Power Manager user guide available for download from the Hewlett Packard Enterprise website (http://www.hpe.com/info/rackandpower).
If power management software is being used, check the log files to obtain specific error information to help identify the problem. For more information about the causes of a general fault condition, see the HPE Power Manager user guide available for download from the Hewlett Packard Enterprise website (http://www.hpe.com/info/rackandpower).
Contact a qualified electrician to verify that the utility power is suitable for the UPS. Battery condition Action: Install the battery module. If the battery module is already installed, remove and reinsert the module. Allow the UPS batteries to charge for 24 hours. If the LED does not turn off, replace the batteries ("UPS battery replacement procedure"...
• If the condition occurred while reconnecting a disconnected REPO port, then verify the polarity of the REPO connector pins. For more information about REPO ports, see "Connecting the REPO port (on page 20)." Site wiring condition Action: Contact a qualified electrician to be sure that: •...
UPS does not provide the expected backup time Action: If the Overload LED ("UPS front panel controls" on page 7) is illuminated, remove one or more load devices to reduce the power requirements. Power down the UPS ("Powering down the UPS"...
UPS model Load segment Output receptacles 1 x IEC-320-C19 — — 3 x IEC-320-C13 R/T3000 INTL 1 x IEC-320-C19 — — 3 x IEC-320-C13 — — 1 x IEC-320-C19 — Power protection specifications UPS model Nominal power Nominal voltage rating (W) setting 120/100 2880 /...
Spares Ordering spares To order a spare, visit the Hewlett Packard Enterprise website (http://www.hpe.com/info/hpparts). To replace parts under warranty, contact a Hewlett Packard Enterprise authorized service representative. UPS spare parts list Item Description Spare part number — UPS unit 638840-001...
ERM spare parts list Item Description Spare part number 517702-001 ERM unit UPS/ERM mounting 582931-001 brackets* Mounting rails with screws* 419181-001 * not shown Hardware options For information on the supported hardware options, see the Hewlett Packard Enterprise website (http://www.hpe.com/info/rackandpower). Spares 64...
Hewlett Packard Enterprise Support Center. You must have an HP Passport set up with relevant entitlements. Websites • Hewlett Packard Enterprise Information Library (http://www.hpe.com/info/enterprise/docs) • Hewlett Packard Enterprise Support Center (http://www.hpe.com/support/hpesc) • Contact Hewlett Packard Enterprise Worldwide (http://www.hpe.com/assistance)
Single Point of Connectivity Knowledge (SPOCK) Storage compatibility matrix (http://www.hpe.com/storage/spock) • Storage white papers and analyst reports (http://www.hpe.com/storage/whitepapers) Customer Self Repair Hewlett Packard Enterprise products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during...
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Pour plus d'informations sur le programme CSR de Hewlett Packard Enterprise, contactez votre Mainteneur Agrée local. Pour plus d'informations sur ce programme en Amérique du Nord, consultez le site Web Hewlett Packard Enterprise (http://www.hpe.com/support/selfrepair). Riparazione da parte del cliente Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti difettose, i prodotti Hewlett Packard Enterprise sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente (CSR, Customer Self Repair).
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Weitere Informationen über das Hewlett Packard Enterprise Customer Self Repair Programm erhalten Sie von Ihrem Servicepartner vor Ort. Informationen über das CSR-Programm in Nordamerika finden Sie auf der Hewlett Packard Enterprise Website unter (http://www.hpe.com/support/selfrepair). Reparaciones del propio cliente Los productos de Hewlett Packard Enterprise incluyen muchos componentes que el propio usuario puede reemplazar (Customer Self Repair, CSR) para minimizar el tiempo de reparación y ofrecer una mayor...
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Packard Enterprise, póngase en contacto con su proveedor de servicios local. Si está interesado en el programa para Norteamérica, visite la página web de Hewlett Packard Enterprise CSR (http://www.hpe.com/support/selfrepair). Customer Self Repair Veel onderdelen in Hewlett Packard Enterprise producten zijn door de klant zelf te repareren, waardoor de reparatieduur tot een minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen groter is.
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Para obter mais informações sobre o programa de reparo feito pelo cliente da Hewlett Packard Enterprise, entre em contato com o fornecedor de serviços local. Para o programa norte-americano, visite o site da Hewlett Packard Enterprise (http://www.hpe.com/support/selfrepair). Support and other resources 70...
Hewlett Packard Enterprise, which will initiate a fast and accurate resolution based on your product’s service level. Hewlett Packard Enterprise strongly recommends that you register your device for remote support. For more information and device support details, go to the Insight Remote Support website (http://www.hpe.com/info/insightremotesupport/docs). Support and other resources 73...
Warranty and regulatory information Warranty information HPE ProLiant and x86 Servers and Options (http://www.hpe.com/support/ProLiantServers-Warranties) HPE Enterprise Servers (http://www.hpe.com/support/EnterpriseServers-Warranties) HPE Storage Products (http://www.hpe.com/support/Storage-Warranties) HPE Networking Products (http://www.hpe.com/support/Networking-Warranties) Regulatory information Safety and regulatory compliance For important safety, environmental, and regulatory information, see Safety and Compliance Information for Server, Storage, Power, Networking, and Rack Products, available at the Hewlett Packard Enterprise website (http://www.hpe.com/support/Safety-Compliance-EnterpriseProducts).
Acronyms and abbreviations EEPROM electrical erasable programmable read only memory extended runtime module International Electrotechnical Commission metal oxide varistor power distribution unit power factor corrected REPO remote emergency power off total harmonic distortion uninterruptible power system universal serial bus Acronyms and abbreviations 75...
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