Troubleshooting Solid State Drives - Dell HHB Owner's Manual

support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow
the safety instructions that are shipped with your product.
Steps
1. Ensure that the blade is turned on.
2. Check the USB device connection to the blade.
3. Swap the USB device with a working USB device.
4. Connect the USB devices to the blade by using a powered USB hub.
5. If another blade is installed, connect the USB device to that blade. If the USB device works with a different blade, the first blade's USB
ports may be faulty. See the Getting help section.
Related reference
Getting help

Troubleshooting Solid State Drives

Prerequisites
CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and
simple repairs as authorized in your product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow
the safety instructions that are shipped with your product.
CAUTION: This troubleshooting procedure can destroy data stored on the SSD. Before you proceed, back up all the files
on the SSD, if possible.
Steps
1. Run the appropriate tests in system diagnostics.
If the tests fail, go to step 3.
2. Take the SSD offline and wait until the indicator codes on the SSD carrier signal that the SSD may be removed safely, then remove
and reseat the SSD carrier in the blade.
3. Restart the blade, enter the System Setup and confirm that the drive controller is enabled.
4. Ensure that any required device drivers are installed and are configured correctly.
NOTE: Installing a SSD into another bay may break the mirror if the mirror state is optimal.
5. Remove the SSD and install it in the other SSD slot.
6. If the problem is resolved, reinstall the SSD in the original slot.
If the SSD functions properly in the original slot, the SSD carrier could have intermittent problems. Replace the SSD carrier.
7. If the SSD is the boot drive, ensure that the SSD is configured and connected properly.
8. Partition and logically format the SSD.
9. If possible, restore the files to the SSD.
If the problem persists, see the Getting help section.
Related tasks
Removing a hard drive or SSD
Installing a hard drive or SSD
Related reference
Getting help
Hard drive or SSD indicator patterns
Troubleshooting your system 125