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GENICOM LN45 and Intelliprint mL450 Installation Guide
Sources of Support
About this Appendix
This appendix lists the part numbers for GENICOM LN45 and Intelliprint mL450 printers, options, and
consumables. To order parts, contact your local authorized GENICOM dealer. This appendix will familarize
you with GENICOM LLC and how to contact GENICOM for support.
Sources of Support
Several sources of help and information are available, depending on the type of help you need:
Your GENICOM Vendor
Your local vendor (the one from whom you bought the printer) may be best equipped to help
you. Your vendor has specially trained service technicians available to answer questions, and the
equipment to analyze your printer problems.
Your Application Vendor
Often, "printing" problems have more to do with the application being used than with the
printer. In this case, the application manufacturer is the best source of help.
Internet
The GENICOM server provides access to technical reports, new product announcements, a trade
show schedule, and other general information about GENICOM.
You can access the GENICOM server via any one of the many world-wide web browsers avail-
able to Internet users. the GENICOM home page is at http://www.genicom.com.
GENICOM Technical Support
GENICOM Technical Support is available M-F, 8:00 am-8:00 pm, Eastern Time, (540)
949-1031(US). You can also fax questions to the GENICOM Technical Support at (540) 949-1505
(US). Please indicate whether you would like a faxed or a phoned reply.
If you call for assistance, have the following information ready so our technicians can help you
more quickly:
Your phone number, fax number, and shipping address
A description of the problem
The printer model
The type of host computer you are using
The type and version of operating system you are using
The interface you are using, and, if serial, the protocol
The application and version you are using
The emulation you are using
Your printer firmware version (listed on the status/start-up pages)
GENICOM Service
If you have a hardware problem you cannot resolve, contact GENICOM Service. You may need
to contact GENICOM Service for the following type of message (where # is the error number):
Publication No. GEG-99122
Genicom
Sep 01
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Table of Contents
Troubleshooting
