Page 1 HP ProLiant ML310 Generation 3 Server User Guide September 2005 (First Edition) Part Number 393772-001...
Page 2 © Copyright 2005 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Page 3: Table Of Contents
Contents Server component identification Front panel components ........................7 Front panel LEDs and buttons......................8 Rear panel components ........................9 Rear panel LEDs ..........................10 System board components ......................... 11 System maintenance switch ....................12 System board LEDs ........................... 13 System LEDs and internal health LED combinations................
Page 4 HP ProLiant ML310 Generation 3 Server User Guide Hardware options installation Introduction............................35 Processor and heatsink ........................35 Memory.............................. 37 DIMM installation guidelines....................37 Installing DIMMs ........................38 Hard drives............................39 Non-hot-plug SCSI and SATA hard drives ................40 Installing hot-plug SCSI hard drives ..................42 Installing hot-plug SATA or SAS hard drives................
Page 5 Contents Diagnostic tools ..........................71 Survey Utility ......................... 71 Array Diagnostic Utility ......................72 HP Insight Diagnostics ......................72 Integrated Management Log....................72 Keeping the system current........................ 73 Drivers ............................ 73 Resource Paqs......................... 74 ProLiant Support Packs ......................74 Operating system version support................... 74 Change control and proactive notification................
Page 6 HP ProLiant ML310 Generation 3 Server User Guide Declaration of conformity for products marked with the FCC logo, United States only ....103 Modifications ........................... 104 Cables............................... 104 Mouse compliance statement ......................104 Canadian notice (Avis Canadien)..................... 104 European Union regulatory notice ....................105 Disposal of waste equipment by users in private households in the European Union .....
Page 7: Server Component Identification
Server component identification In this section Front panel components........................7 Front panel LEDs and buttons ......................8 Rear panel components........................9 Rear panel LEDs...........................10 System board components ......................11 System board LEDs ........................13 System LEDs and internal health LED combinations ..............14 SCSI IDs............................16 Hot-plug SCSI hard drive LEDs....................16 Hot-plug SCSI hard drive LED combinations................17...
Page 8: Front Panel Leds And Buttons
HP ProLiant ML310 Generation 3 Server User Guide Item Description Media bays (bezel blanks) Power On/Standby button Hard drive bays USB connectors (2) Bezel lock CD-ROM drive Front panel LEDs and buttons Item Description Status CD-ROM drive ejector button Power On/Standby button...
Page 9: Rear Panel Components
Server component identification Item Description Status Hard drive activity LED (for Green = Hard drives are properly connected and functioning non-hot-plug) Off = No hard drive activity NIC link/activity LED Green = Linked to network Flashing green = Linked with activity on the network Off = No network connection Internal system health Green = Normal (system on)
Page 10: Rear Panel Leds
HP ProLiant ML310 Generation 3 Server User Guide Item Description Serial connector Video connector USB connectors (2) RJ-45 Ethernet connector RJ-45 connector (iLO) Parallel connector Rear panel LEDs Item Description Status NIC link LED On = Link Off = No...
Page 11: System Board Components
Server component identification System board components Item Description Processor power connector System power connector DIMM slot 4 (Channel B) DIMM slot 3 (Channel B) DIMM slot 2 (Channel A) DIMM slot 1 (Channel A) IDE connector Front USB connector USB connector SATA connector System maintenance switch USB tape drive connector...
Page 12: System Maintenance Switch
HP ProLiant ML310 Generation 3 Server User Guide Item Description Slot 4 PCI Express x1 Slot 3 PCI-X Slot 2 PCI-X Slot 1 PCI Express x4* System fan connector * x8 PCI Express cards are supported, but will run at x4 speeds.
Page 13: System Board Leds
Server component identification When the system maintenance switch position 6 is set to the On position, the system is prepared to erase all system configuration settings from both CMOS and NVRAM. CAUTION: Clearing CMOS and/or NVRAM deletes configuration information. Be sure to properly configure the server or data loss could occur.
Page 14: System Leds And Internal Health Led Combinations
HP ProLiant ML310 Generation 3 Server User Guide Item LED description Status DIMM 1 failure Off = Normal Amber = DIMM 1 has failed or is missing Processor fault Off = Normal Amber = A multibit error has occurred Processor fan failure...
Page 15 The front panel health LEDs indicate only the current hardware status. In some situations, HP SIM ("Array Diagnostic Utility" on page 72, "HP Insight Diagnostics" on page 72) may report server status differently than the health LEDs because the software tracks more system attributes.
Page 16: Scsi Ids
HP ProLiant ML310 Generation 3 Server User Guide SCSI IDs Hot-plug SCSI hard drive LEDs...
Page 17: Hot-Plug Scsi Hard Drive Led Combinations
Server component identification Item LED description Status Activity status On = Drive activity Flashing = High activity on the drive or drive is being configured as part of an array. Off = No drive activity Online status On = Drive is part of an array and is currently working.
Page 18: Hot-Plug Sata Or Sas Ids
HP ProLiant ML310 Generation 3 Server User Guide Activity Online Fault LED Interpretation LED (1) LED (2) Flashing Flashing Flashing Do not remove the drive. Removing a drive may cause data loss in non-fault-tolerant configurations. Either (1) the drive is part of an array being selected by an array configuration utility;...
Page 19: Hot-Plug Sata Or Sas Hard Drive Leds
Server component identification Hot-plug SATA or SAS hard drive LEDs Item LED Description Status Fault/UID status Amber = Drive failure Flashing amber = Fault-process activity Blue = Unit identification is active Off = No fault-process activity Online/Activity status Green = Drive activity Flashing green = High activity on the drive or drive is being configured as part of an array...
Page 20: Fan Locations
HP ProLiant ML310 Generation 3 Server User Guide Fan locations Item Description System fan Processor fan...
Page 21: Server Operations
Server operations In this section Powering up the server .........................21 Powering down the server ......................21 Unlocking the bezel ........................22 Removing the access panel......................22 Installing the access panel ......................23 Powering up the server To power up the server, press the Power On/Standby button. Powering down the server WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment, remove the power cord to...
Page 22: Unlocking The Bezel
HP ProLiant ML310 Generation 3 Server User Guide Unlocking the bezel The removable bezel must be unlocked and opened before accessing the hard drive cage and before removing the access panel. The bezel must remain closed during normal server operations.
Page 23: Installing The Access Panel
Server operations After installing hardware options, install the access panel. Be sure that the panel is locked into place securely before powering up the server. Installing the access panel CAUTION: Do not operate the server for long periods with the access panel open or removed.
Page 25: Server Setup
Delivered by experienced, certified engineers, HP Care Pack services help you keep your servers up and running with support packages tailored specifically for HP ProLiant systems. HP Care Packs let you integrate both hardware and software support into a single package. A number of service level options are available to meet your needs.
Page 26: Optimum Environment
– Support Plus – Support Plus 24 • Startup and implementation services for both hardware and software For more information on Care Packs, refer to the HP website (http://www.hp.com/hps/carepack/servers/cp_proliant.html). Optimum environment When installing the server, select a location that meets the environmental standards described in this section.
Page 27: Temperature Requirements
Server setup HP servers draw in cool air through the front and expel warm air through the rear. Therefore, the front and rear rack doors must be adequately ventilated to allow ambient room air to enter, and allow the warm air to escape from the cabinet.
Page 28: Power Requirements
HP ProLiant ML310 Generation 3 Server User Guide The maximum recommended ambient operating temperature (TMRA) for most server products is 35°C (95°F). The temperature in the room where the rack is located must not exceed 35°C (95°F). CAUTION: To reduce the risk of damage to the equipment when installing third-party options: •...
Page 29: Electrical Grounding Requirements
Because of the high ground-leakage currents associated with multiple servers connected to the same power source, HP recommends the use of a PDU that is either permanently wired to the building’s branch circuit or includes a nondetachable cord that is wired to an industrial-style plug.
Page 30 HP ProLiant ML310 Generation 3 Server User Guide • At least two people are needed to safely unload the rack from the pallet. An empty 42U rack can weigh as much as 115 kg (253 lb), can stand more than 2.1 m (7 ft) tall, and may become unstable when being moved on its casters.
Page 31: Identifying Server Shipping Carton Contents
Server setup CAUTION: Do not operate the server for long periods with the access panel open or removed. Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage. Identifying server shipping carton contents Unpack the server shipping carton and locate the materials and documentation necessary for installing the server.
Page 32 HP ProLiant ML310 Generation 3 Server User Guide WARNING: To reduce the risk of electric shock, fire, or damage to the equipment, do not plug telephone or telecommunications connectors into RJ-45 connectors. Item Description Power cord connector Mouse connector Keyboard connector...
Page 33: Powering Up And Configuring The Server
Powering up and configuring the server To power up the server, press the Power On/Standby button. Press the F9 key, when prompted during the boot process, to access RBSU ("HP ROM-Based Setup Utility" on page 61) and change the server settings, such as language and operating system.
Page 34: Registering The Server
For information on using these installation paths, refer to the SmartStart installation poster in the HP ProLiant Essentials Foundation Pack, included with the server. Registering the server To register a server, refer to the registration card in the HP ProLiant Essentials Foundation Pack or the HP Registration website (http://register.hp.com).
Page 35: Hardware Options Installation
CAUTION: Be sure that you have the current version of the system ROM. Failure to flash the ROM with the correct version before installing or replacing the processor may cause system failure. For the most current version of the ROM, go to the HP website (http://www.hp.com/support).
Page 36 HP ProLiant ML310 Generation 3 Server User Guide To install the component: 1. Power down the server ("Powering down the server" on page 21). 2. Remove the bezel ("Unlocking the bezel" on page 22). 3. Remove the access panel ("Removing the access panel" on page 22).
Page 37: Memory
Hardware options installation CAUTION: Heatsink retaining screws should be tightened in diagonally opposite pairs (in an "X" pattern). 11. Connect the fan cable to the system board ("System board components" on page 11). 12. Install the access panel ("Installing the access panel" on page 23). 13.
Page 38: Installing Dimms
HP ProLiant ML310 Generation 3 Server User Guide • All DIMMs installed must be the same speed. BIOS detects the DIMM population and sets the system as follows: • Single-channel mode: DIMMs installed in one channel only. • Dual-channel asymmetric mode: DIMMs installed in both channels, but of unequal capacities per channel.
Page 39: Hard Drives
Hardware options installation 5. Install the DIMM. 6. Install the access panel ("Installing the access panel" on page 23). 7. Install the bezel ("Unlocking the bezel" on page 22). 8. Power up the server ("Powering up the server" on page 21). Hard drives The server supports the following hard drives: •...
Page 40: Non-Hot-Plug Scsi And Sata Hard Drives
HP ProLiant ML310 Generation 3 Server User Guide Server model Drives supported Additional required components Non-hot-plug SCSI SCSI Hot-plug SCSI SCSI Hot-plug SATA/SAS SATA, SAS SAS controller required for hot-plug SAS hard drive Non-hot-plug SCSI and SATA hard drives 1. Power down the server ("Powering down the server" on page 21).
Page 41 Hardware options installation 5. Install a non-hot-plug hard drive into the drive cage. 6. Install the drive cage into the front of the chassis. 7. Connect the data and power cables: – Non-hot-plug SCSI ("Non-hot-plug SCSI cabling" on page 55) –...
Page 42: Installing Hot-Plug Scsi Hard Drives
HP ProLiant ML310 Generation 3 Server User Guide Installing hot-plug SCSI hard drives When adding SCSI hard drives to the server, observe the following general guidelines: • Hot-plug hard drives must be Ultra320 SCSI drives for optimum performance. Mixing these types with other drive standards degrades the overall performance of the drive subsystem.
Page 43: Installing Hot-Plug Sata Or Sas Hard Drives
Hardware options installation 3. Install the hard drive. 4. Determine the status of the hard drive from the hot-plug hard drive LEDs ("Hot-plug SCSI hard drive LEDs" on page 16). 5. Install the bezel ("Unlocking the bezel" on page 22). 6.
Page 44 HP ProLiant ML310 Generation 3 Server User Guide 2. Remove the hard drive blank. 3. Open the release latch to prepare the drive for installation.
Page 45: Sas Controller
Hardware options installation 4. Install the hard drive. 5. Determine the status of the hard drive from the hot-plug SAS hard drive LED combinations ("Hot-plug SATA or SAS hard drive LEDs" on page 19). 6. Install the bezel ("Unlocking the bezel" on page 22). 7.
Page 46: Dvd-Rom Drive
HP ProLiant ML310 Generation 3 Server User Guide 5. Install the SAS controller, and press it down to seat. 6. Disconnect the SAS cable from the system board and connect it to the SAS controller ("SAS cabling" on page 58).
Page 47 Hardware options installation 5. Remove the CD-ROM drive. 6. Slide the DVD-ROM drive into the media drive bay. 7. Secure the DVD-ROM drive cable to the DVD-ROM drive cable connector on the system board ("System board components" on page 11). 8.
Page 48: Usb Tape Drive
HP ProLiant ML310 Generation 3 Server User Guide USB tape drive CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank. 1. Power down the server ("Powering down the server" on page 21).
Page 49 Hardware options installation 2. Remove the bezel ("Unlocking the bezel" on page 22). 3. Remove the access panel ("Removing the access panel" on page 22). 4. Remove the media bay blanks ("Front panel components" on page 7). 5. Use a screwdriver to disengage the two wire supports inside the full-height drive bays.
Page 50: Diskette Drives
HP ProLiant ML310 Generation 3 Server User Guide 7. Install the retaining screw. IMPORTANT: HP recommends installing the tape drive on a separate SCSI cable to avoid a decrease in performance on other SCSI devices. 8. Connect the data and power cables to the back of the tape drive.
Page 51: Installing A Legacy Diskette Drive
Hardware options installation When using operating systems that support USB, the server supports USB devices, including, but not limited to: • CD-ROM drives • Diskette drives • Keyboard • Mouse For other operating systems, the ROM provides USB support for a keyboard, mouse, and diskette drives, which do not support USB, but not for CD-ROM drives.
Page 52: Installing A Usb Diskette Drive
HP ProLiant ML310 Generation 3 Server User Guide 5. Secure the diskette drive cable to the diskette drive cable connector on the system board ("System board components" on page 11). 6. Knock out the applicable bezel blanks. 7. Install the bezel ("Unlocking the bezel" on page 22).
Page 53: Expansion Slot Cover
Hardware options installation Expansion slot cover 1. Power down the server ("Powering down the server" on page 21). 2. Remove the bezel ("Unlocking the bezel" on page 22). 3. Remove the access panel ("Removing the access panel" on page 22). 4.
Page 54 HP ProLiant ML310 Generation 3 Server User Guide 5. Install the expansion board, and press it down to seat. 6. Connect any required internal or external cables to the expansion board. Refer to the documentation that ships with the expansion board.
Page 55: Server Cabling
Server cabling In this section Server cabling ..........................55 Non-hot-plug SCSI cabling ......................55 Hot-plug SCSI cabling........................56 Non-hot-plug SATA cabling ......................57 Hot-plug SATA cabling........................57 SAS cabling ..........................58 Server cabling This section provides guidelines that help you make informed decisions about cabling the server and hardware options to optimize performance. Non-hot-plug SCSI cabling...
Page 56: Hot-Plug Scsi Cabling
HP ProLiant ML310 Generation 3 Server User Guide Item Cable description SCSI cable Power cable Hot-plug SCSI cabling Item Cable description Power cable SCSI cable...
Page 57: Non-Hot-Plug Sata Cabling
Server cabling Non-hot-plug SATA cabling Item Cable description SATA cable Power cable Hot-plug SATA cabling...
Page 58: Sas Cabling
HP ProLiant ML310 Generation 3 Server User Guide Item Cable description Power cable SATA cable SAS cabling Item Cable description Power cable SAS cable...
Page 59: Server Software And Configuration Utilities
List of tools: SmartStart software ........................59 HP ROM-Based Setup Utility ......................61 Array Configuration Utility ......................62 HP ProLiant Essentials Rapid Deployment Pack .................63 Re-entering the server serial number and product ID..............63 SATA software RAID ........................64 SmartStart software SmartStart is a collection of software that optimizes single-server setup, providing a simple and consistent way to deploy server configuration.
Page 60 Enabling access to the Array Configuration Utility (on page 62), Array Diagnostic Utility (on page 72), and Erase Utility SmartStart is included in the HP ProLiant Essentials Foundation Pack. For more information about SmartStart software, refer to the HP ProLiant Essentials Foundation Pack or the HP website (http://www.hp.com/servers/smartstart).
Page 61: Hp Rom-Based Setup Utility
• Configuring memory options • Language selection For more information on RBSU, refer to the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website (http://www.hp.com/servers/smartstart). Using RBSU The first time you power up the server, the system prompts you to enter RBSU and select a language.
Page 62: Array Configuration Utility
The server that you are remotely configuring does not require a keyboard and mouse. For more information about BIOS Serial Console, refer to the BIOS Serial Console User Guide on the Documentation CD or the HP website (http://www.hp.com/servers/smartstart). Array Configuration Utility ACU is a browser-based utility with the following features: •...
Page 63: Hp Proliant Essentials Rapid Deployment Pack
Internet Explorer 5.5 (with Service Pack 1) or later. For Linux servers, refer to the README.TXT file for additional browser and support information. For more information, refer to the HP Array Configuration Utility User Guide on the Documentation CD or the HP website (http://www.hp.com).
Page 64: Sata Software Raid
10. Press the F10 key to confirm exiting RBSU. The server will automatically reboot. SATA software RAID HP provides the SATA RAID feature through use of the Adaptec Storage Manager. This feature enables RAID functionality (RAID 0 or RAID 1) for the embedded SATA controller in the system.
Page 65 HP provides both standard USB support and legacy USB support. Standard support is provided by the OS through the appropriate USB device drivers. Before the OS loads, HP provides support for USB devices through legacy USB support, which is enabled by default in the system ROM. HP hardware supports USB version 1.1 or 2.0, depending on the version of the hardware.
Page 66 HP ProLiant ML310 Generation 3 Server User Guide Configuring the SATA RAID feature CAUTION: Back up any data stored on the hard drives before proceeding. The configuration process erases all data on the hard drives. 1. Power up the server. Press the F9 key to launch RBSU.
Page 67 Installing a Supported Microsoft Windows OS NOTE: For systems with Microsoft® Windows® Server 2003 and HP embedded drivers installed, install the OS by booting the server and inserting the OS CD. The server locates and installs the driver. 1. Insert the OS CD and reboot the system.
Page 68: Management Tools
ASR increases server availability by restarting the server within a specified time after a system hang or shutdown. At the same time, the HP SIM console notifies you by sending a message to a designated pager number that ASR has restarted...
Page 69: Rompaq Utility
Integrates with other software maintenance, deployment, and operating system tools • Automatically checks for hardware, firmware, and operating system dependencies, and installs only the correct ROM upgrades required by each target server To download the tool and for more information, refer to the HP website (http://h18000.www1.hp.com/support/files/index.html).
Page 70: Management Agents
Management Agents. For additional information, refer to the Management CD in the HP ProLiant Essentials Foundation Pack or the HP website (http://www.hp.com/servers/manage). HP Systems Insight Manager...
Page 71: Diagnostic Tools
• RBSU • Diagnostics • • Operating environments which do not provide native USB support For more information on ProLiant USB support, refer to the HP website (http://h18004.www1.hp.com/products/servers/platforms/usb-support.html). Diagnostic tools List of tools: Survey Utility ..........................71 Array Diagnostic Utility .......................72 HP Insight Diagnostics .........................72...
Page 72: Array Diagnostic Utility
Available in Microsoft® Windows® and Linux versions, the utility helps to ensure proper system operation. For more information or to download the utility, refer to the HP website (http://www.hp.com/servers/diags). Integrated Management Log The IML records hundreds of events and stores them in an easy-to-view form.
Page 73: Keeping The System Current
– For Windows®: IML Viewer – For Linux: IML Viewer Application • From within HP Insight Diagnostics (on page 72) For more information, refer to the Management CD in the HP ProLiant Essentials Foundation Pack. Keeping the system current List of tools: Drivers ............................73...
Page 74: Resource Paqs
If you do not use the SmartStart CD to install an operating system, drivers for some of the new hardware are required. These drivers, as well as other option drivers, ROM images, and value-add software can be downloaded from the HP website (http://www.hp.com/support).
Page 75: Care Pack
Battery Care Pack HP Care Pack Services offer upgraded service levels to extend and expand standard product warranty with easy-to-buy, easy-to-use support packages that help you make the most of your server investments. Refer to the Care Pack website (http://www.hp.com/hps/carepack/servers/cp_proliant.html).
Page 76 HP ProLiant ML310 Generation 3 Server User Guide 5. Remove the battery. To replace the component, reverse the removal procedure. Run RBSU to configure the system after replacing the battery. Refer to the HP ROM-Based Setup Utility User Guide for more detailed information.
Page 77: Troubleshooting
Server diagnostic steps This section covers the steps to take in order to diagnose a problem quickly. To effectively troubleshoot a problem, HP recommends that you start with the first flowchart in this section, "Start diagnosis flowchart (on page 84)," and follow the appropriate diagnostic path.
Page 78: Important Safety Information
HP ProLiant ML310 Generation 3 Server User Guide WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary information in the server documentation before removing, replacing, reseating, or modifying system components. Important safety information Familiarize yourself with the safety information in the following sections before troubleshooting the server.
Page 79: Warnings And Cautions
Warnings and cautions WARNING: Only authorized technicians trained by HP should attempt to repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module-level repair. Because of the complexity of the individual boards and...
Page 80 HP ProLiant ML310 Generation 3 Server User Guide WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that: • The leveling feet are extended to the floor. • The full weight of the rack rests on the leveling feet.
Page 81: Preparing The Server For Diagnosis
Troubleshooting • Observe local occupation health and safety requirements and guidelines for manual handling. • Obtain adequate assistance to lift and stabilize the chassis during installation or removal. • The server is unstable when not fastened to the rails. • When mounting the server in a rack, remove the power supplies and any other removable module to reduce the overall weight of the product.
Page 82: Symptom Information
If the problem occurs randomly, what is the duration or frequency? To answer these questions, the following information may be useful: • Run HP Insight Diagnostics (on page 72) and use the survey page to view the current configuration or to compare it to previous configurations. •...
Page 83: Loose Connections
Diagnostic steps To effectively troubleshoot a problem, HP recommends that you start with the first flowchart in this section, "Start diagnosis flowchart (on page 84)," and follow the appropriate diagnostic path. If the other flowcharts do not provide a troubleshooting solution, follow the diagnostic steps in "General diagnosis...
Page 84: Start Diagnosis Flowchart
HP ProLiant ML310 Generation 3 Server User Guide • POST problems flowchart • OS boot problems flowchart (on page 93) • Server fault indications flowchart (on page 96) The number contained in parentheses in the flowchart boxes corresponds to a table with references to other detailed documents or troubleshooting instructions.
Page 85 Troubleshooting...
Page 86: General Diagnosis Flowchart
Documentation CD or the HP website (http://www.hp.com/products/servers/platforms) • "Hardware problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support). • "Server information you need" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support).
Page 87 Troubleshooting...
Page 88: Power-On Problems Flowchart
Server maintenance and service guide, located on the Documentation CD or the HP website (http://www.hp.com/products/servers/platforms) "Integrated Management Log (on page 72)" or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support).
Page 89 • Server maintenance and service guide, located on the Documentation CD or the HP website (http://www.hp.com/products/servers/platforms) "System Open Circuits and Short Circuits" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support).
Page 90 HP ProLiant ML310 Generation 3 Server User Guide...
Page 91: Post Problems Flowchart
Item Refer to "POST error messages" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support). "Video problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support).
Page 92 HP ProLiant ML310 Generation 3 Server User Guide...
Page 93: Os Boot Problems Flowchart
HP ROM-Based Setup Utility User Guide (http://www.hp.com/servers/smartstart) "POST problems" • "Hard drive problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support). • Controller documentation "HP Insight Diagnostics (on page 72)"...
Page 94 HP ProLiant ML310 Generation 3 Server User Guide Item Refer to • "Hardware problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support). • Server maintenance and service guide, located on the Documentation CD or the HP website (http://www.hp.com/products/servers/platforms)
Page 95 Troubleshooting...
Page 96: Server Fault Indications Flowchart
HP ProLiant ML310 Generation 3 Server User Guide Server fault indications flowchart Symptoms: • Server boots, but a fault event is reported by Insight Management Agents (on page 70) • Server boots, but the internal health LED is red or amber Possible causes: •...
Page 97 Troubleshooting Item Refer to • "Hard Drive Problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support). • Server maintenance and service guide, located on the Documentation CD or the HP website (http://www.hp.com/products/servers/platforms)
Page 98 HP ProLiant ML310 Generation 3 Server User Guide...
Page 99: Post Error Messages And Beep Codes
Introduction For a complete listing of error messages, refer to the POST error messages in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support). WARNING: To avoid potential problems, ALWAYS read the...
Page 100: Manual Recovery
9. Set positions 1, 4, 5, and 6 of the system maintenance switch to Off. 10. Repeat steps 5 and 6. Other information resources For additional troubleshooting information, refer to the HP ProLiant Servers Troubleshooting Guide on the Documentation CD. For information on warranties and service and support upgrades (Care Pack...
Page 101: Regulatory Compliance Notices
Regulatory compliance notices In this section Regulatory compliance identification numbers ................101 Federal Communications Commission notice ................102 Declaration of conformity for products marked with the FCC logo, United States only ...103 Modifications..........................104 Cables ............................104 Mouse compliance statement......................104 Canadian notice (Avis Canadien) ....................104 European Union regulatory notice....................105...
Page 102: Federal Communications Commission Notice
HP ProLiant ML310 Generation 3 Server User Guide Federal Communications Commission notice Part 15 of the Federal Communications Commission (FCC) Rules and Regulations has established Radio Frequency (RF) emission limits to provide an interference-free radio frequency spectrum. Many electronic devices, including computers, generate RF energy incidental to their intended function and are, therefore, covered by these rules.
Page 103: Class B Equipment
For questions regarding this product, contact us by mail or telephone: • Hewlett-Packard Company P. O. Box 692000, Mail Stop 530113 Houston, Texas 77269-2000 • 1-800-HP-INVENT (1-800-474-6836). (For continuous quality improvement, calls may be recorded or monitored.) For questions regarding this FCC declaration, contact us by mail or telephone:...
Page 104: Modifications
HP ProLiant ML310 Generation 3 Server User Guide • Hewlett-Packard Company P. O. Box 692000, Mail Stop 510101 Houston, Texas 77269-2000 • 1-281-514-3333 To identify this product, refer to the part, series, or model number found on the product. Modifications...
Page 105: European Union Regulatory Notice
Regulatory compliance notices Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada. Class B equipment This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada.
Page 106: Disposal Of Waste Equipment By Users In Private Households In The European Union
HP ProLiant ML310 Generation 3 Server User Guide *Notified body number (used only if applicable—refer to the product label) Disposal of waste equipment by users in private households in the European Union This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste.
Page 107: Bsmi Notice
Regulatory compliance notices BSMI notice Korean notice A&B Class A equipment Class B equipment...
Page 108: Laser Compliance
• Allow only HP Authorized Service technicians to repair the unit. The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration implemented regulations for laser products on August 2, 1976.
Page 109: Taiwan Battery Recycling Notice
To forward them to recycling or proper disposal, please use the public collection system or return them to HP, an authorized HP Partner, or their agents. For more information about battery replacement or proper disposal, contact an authorized reseller or an authorized service provider.
Page 111: Electrostatic Discharge
Electrostatic discharge In this section Preventing electrostatic discharge ....................111 Grounding methods to prevent electrostatic discharge...............112 Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static- sensitive devices.
Page 112: Grounding Methods To Prevent Electrostatic Discharge
HP ProLiant ML310 Generation 3 Server User Guide Grounding methods to prevent electrostatic discharge Several methods are used for grounding. Use one or more of the following methods when handling or installing electrostatic-sensitive parts: • Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis.
Page 113: Server Specifications
Server specifications In this section Server specifications........................113 Environmental specifications .....................114 Server specifications Specification Value Dimension Height 43.2 cm (17.0 in) Depth (without bezel) 50 cm (19.69 in) Depth (with bezel) 54 cm (21.26 in) Width 20 cm (7.87 in) Weight (maximum) 22 kg (47.41 lb) Weight (no drives installed) 16.5 kg (36.24 lb)
Page 114: Environmental Specifications
HP ProLiant ML310 Generation 3 Server User Guide Environmental specifications Specification Value Temperature range* Operating 10°C to 35°C (50°F to 95°F) Shipping -10°C to 60°C (14°F to 140°F) Maximum wet bulb temperature 28°C (82.4°F) Relative humidity (noncondensing)** Operating 20% to 80%...
Page 115: Technical Support
24 hours a day, 7 days a week. For continuous quality improvement, calls may be recorded or monitored. – If you have purchased a Care Pack (service upgrade), call 1-800-633- 3600. For more information about Care Packs, refer to the HP website (http://www.hp.com). •...
Page 116: Before You Contact Hp
HP's customer self-repair program offers you the fastest service under either warranty or contract. It enables HP to ship replacement parts directly to you so that you can replace them. Using this program, you can replace parts at your own convenience.
Page 117: Acronyms And Abbreviations
Acronyms and abbreviations ABEND abnormal end Array Configuration Utility Automatic Server Recovery double data rate DIMM dual inline memory module error checking and correcting host bus adapter International Electrotechnical Commission...
Page 118 HP ProLiant ML310 Generation 3 Server User Guide Integrated Lights-Out Integrated Management Log initial program load interrupt request LDAP Lightweight Directory Access Protocol multi-processor specification NEMA National Electrical Manufacturers Association NFPA National Fire Protection Association network interface controller non-maskable interrupt...
Page 119 Acronyms and abbreviations NVRAM non-volatile memory PCI-X peripheral component interconnect extended power distribution unit POST Power-On Self Test Processor Power Module ProLiant Support Pack preboot eXecution environment RAID redundant array of inexpensive (or independent) disks RBSU ROM-Based Setup Utility serial attached SCSI...
Page 120 HP ProLiant ML310 Generation 3 Server User Guide SATA serial ATA SCSI small computer system interface SDRAM synchronous dynamic RAM Systems Insight Manager TMRA recommended ambient operating temperature unit identification uninterruptible power system universal serial bus VHDCI very high density cable interconnect...
Page 121 7, 11 components 7 front panel LEDs 8 configuration of system 33, 59 connection problems 83 connectors 7 contacting HP 115, 116 general diagnosis flowchart 86 creating a disk image 63 grounding methods 112 CSR (customer self repair) 116...
Page 122 HP ProLiant ML310 Generation 3 Server User Guide grounding requirements 29 LEDs, troubleshooting 77, 83 loose connections 83 hard drive LEDs 16, 17 hard drives 16, 39 maintenance 73 hard drives, determining status of 16 Management Agents 70 hardware options 35...
Page 123 101 server fault indications flowchart 96 server features and options 35 warnings 29, 79 server setup 25 website, HP 115 service notifications 82 shipping carton contents 31 SmartStart autorun menu 59 SmartStart Scripting Toolkit 60 SmartStart software 33...

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