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Quantum QXS Series Hardware Installation And Maintenance Manual

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QXS-5 Hardware Installation and Maintenance Guide
6-69090-01, Rev. A

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  • Page 1 QXS-5 Hardware Installation and Maintenance Guide 6-69090-01, Rev. A...
  • Page 2 Corporation may revise this publication from time to time without notice. COPYRIGHT STATEMENT © 2023 Quantum Corporation. All rights reserved. Your right to copy this manual is limited by copyright law. Making copies or adaptations without prior written authorization of Quantum Corporation is prohibited by law and constitutes a punishable violation of the law.

  • Page 3: Table Of Contents

    Contents 1 Introduction Knowledge prerequisites Intended audience 2 System overview Storage enclosure components Storage enclosure chassis 2U enclosure components 5U enclosure components Controller module components Optional components 3 Initial install preparations Installation checklist Complete installation prerequisites 4 Installation of 2U enclosures Unpack and prepare the 2U enclosure Install the 2U rackmount rail kit Mount the 2U enclosure into the rack cabinet...
  • Page 4 Interpret 2U12 and 2U24 operator's panel LEDs Interpret controller module LEDs Interpret SAS 12Gb/s expansion input/output module LEDs 7 Operation of 5U enclosures Apply power to the 5U enclosure Remove power from the 5U enclosure Interpret system LEDs Interpret 5U enclosure operator's panel LEDs Interpret drawer LED panels Interpret controller module LEDs Interpret SAS 12Gb/s expansion input/output module LEDs...
  • Page 5 Replace a 5U enclosure drive module in its carrier Replace a 5U enclosure controller module Replace a 5U fan cooling module Replace a 5U power supply unit A Technical specifications B Standards and regulations International standards WEEE recycling Index D Contacting Quantum Contacts Comments Contents...
  • Page 6 Figures Figure 1 2U12 and 2U24 front panel area Figure 2 2U12 and 2U24 rear panel area Figure 3 5U84 front panel area Figure 4 5U84 rear panel area Figure 5 Profile and top views of fully populated 5U84 drawers Figure 6 Controller module ports, sample SAS 4-port Figure 7 2U12 and 2U24 storage enclosure packaging, shown without plastic for clarity Figure 8 2U enclosure outer rail components...
  • Page 7 Figure 34 5U power cord routing to independent power distribution units Figure 35 Route power cords to redundant PDUs Figure 36 2U12 and 2U24 operator's panel LEDs Figure 37 Controller module LEDs applicable to all variations Figure 38 Port LEDs for SAS, fibre channel, iSCSI, and 10GBase-T iSCSI controller modules Figure 39 SAS 12Gb/s expansion input/output module LEDs Figure 40 Route 5U power cords to redundant PDUs Figure 41 Route 5U power cords to redundant PDUs...

  • Page 8: Figure 29 Release Latch Open And Unlocked

    Figure 73 Drive fault LED on carrier bezel Figure 74 Operator's panel Figure 75 Drawer panel Figure 76 Drawer release and access Figure 77 Carrier latch features Figure 78 Removal of drive in its carrier Figure 79 Replacement of drive in its carrier Figure 80 Release latch open and unlocked Figure 81 Release latch properly locked Figure 82 Safety lock to release left drawer slide rail of lower drawer...
  • Page 9 Tables Table 1 Storage enclosure variations Table 2 Installation checklist tasks Table 3 Fault LED prioritization Table 4 Fault LED prioritization Table 5 Methods of access to controller module Table 6 Interface options Table 7 Supported terminal emulator applications Table 8 Terminal emulator serial port hex codes Table 9 Sample Linux Minicom serial port parameter settings Table 10 Terminal emulator port connection settings Table 11 Factory default network port IP addresses...

  • Page 10: Introduction

    (CMs) are Storage Bridge Bay (SBB) v2.1 compatible for interconnects, power budgets and rails, form factors, and footprints. All Quantum storage enclosures contain one or more CMs, which each contain a Hewitt Lake processor, 16GB of cache, and a custom RAID acceleration ASIC.

  • Page 11: System Overview

    2 System overview The Quantum QXS storage series enclosures consist of a sheet metal chassis that contains an integrated midplane and module runner system. You can mount the storage enclosure into a standard 19-inch rack cabinet, occupying either two (2U) or five (5U) EIA rack space units. All plug-in modules are hot-swappable, but you must adhere to all safety precautions and time limitations.

  • Page 12: Storage Enclosure Chassis

    a. 2U enclosures — Direct access to DDICs b. 5U enclosures — Access to DDICs by opening the related drawer 2. Rear panel area — Contains controller modules and methods for cooling and powering the storage enclosure Storage enclosure chassis Chassis sheet metal is bonded and riveted together and free from non-conductive coatings.

  • Page 13: Figure 1 2U12 And 2U24 Front Panel Area

    1 2 3 4 5 Item Description Function Input button Selects and sets UID when combined with system Locate command Drive 0 Responds to commands for drive logically numbered "0" Release latch, drive module Allows drive module insertion onto and removal from the midplane and slot Anti-tamper lock, drive module Prevents drive module removal when locked...

  • Page 14: 5U Enclosure Components

    The rear panel area hosts modules designed for power, thermal cooling, and host connectivity. Item Description Function Power cooling module (PCM) Provides redundant regulation of power, temperature, and airflow PCM release latch Latches or unlatches PCM from midplane Controller module (CM) Provides data redundancy, acts as the nerve center of the storage enclosure Inverted CM Inverted PCM status LEDs...

  • Page 15: Figure 3 5U84 Front Panel Area

    Item Description Function Operator's (ops) panel Connects to midplane, provides users with storage enclosure information and status Drawer left sideplane Registers activity for the related drive in its carrier (DDIC) and controller for the indicators drawer's left sideplane Left pull handle in recessed Provides user access to DDICs contained in drawer pocket Drawer left side anti-tamper...

  • Page 16: Figure 4 5U84 Rear Panel Area

    The rear panel area provides you access to modules designed for power, thermal cooling, and host connectivity. Item Description Function Controller module (CM) Provides data redundancy and is the nerve center of the storage enclosure CM release latch Provides full contact with midplane or releases CM for inspection and service CM release latch and handle Fan cooling module (FCM) Provides redundant regulation of temperature and airflow...

  • Page 17: Controller Module Components

    9 10 Item Description Function Drawer front with keyed anti-tamper lock Prevents or provides access to DDICs, contains dual drawer panel and 2 drawer latches LEDs for drive activity and fault status Right sideplane Registers DDIC activity and fault conditions for the primary host path Drawer latch for top drawer: Drawer 1 Locks drawer open to access slots logically numbered from 0 to 41 Operator's (ops) panel on left rack ear...

  • Page 18: Optional Components

    The CM has a number of ports and any related LEDs. See "Interpret controller module LEDs" on page 52. = SAS 4-port 12Gb/s Item Description Function SAS 12Gb/s ports Serial Attached SCSI (SAS) 12Gb/s data exchange with host computer Mfg USB port Manufacturing Universal Serial Bus (USB) port: do not use CLI USB port Serial command line interface port used to manage the system...

  • Page 19: Initial Install Preparations

    3 Initial install preparations Each storage enclosure installation requires the same amount of preparation to successfully mount it into your industry-standard rack cabinet of up to 1.2m in depth. WARNING! Heed all warnings and cautions on labeling and throughout this guide to reduce risk of personal injury or damage to equipment.

  • Page 20: Complete Installation Prerequisites

    Table 2 Installation checklist tasks (continued) Step Task Reference Test for safety electrical earth connection "Test enclosure electrical earth connection" on page 37 Connect all host and any expansion data cables "Route 2U enclosure data cables and power cords" on page 21, "Route 5U enclosure data cables and power cords"...
  • Page 21 CAUTION You must use only the supplied rail kit and related mounting hardware. To complete installation prerequisites: 1. Prepare the host system for the installation by obtaining access to the following items: a. A host computer with the correct firmware, BIOS, and drivers b.

  • Page 22: Installation Of 2U Enclosures

    4 Installation of 2U enclosures Sequentially follow the installation checklist to install the 2U storage enclosure, which references the following topics Unpack and prepare the 2U enclosure CAUTION Do not operate a storage enclosure outside the manufacturer's intended use. Storage enclosures are suitable for connection to intra-building or non-exposed wiring or cabling only. Storage enclosures are suitable for installation in locations where the National Electrical Code (NEC) applies but are not suitable for Outside Plant (OSP) installations.

  • Page 23: Install The 2U Rackmount Rail Kit

    mechanical lift. Figure 7 2U12 and 2U24 storage enclosure packaging, shown without plastic for clarity 4. Slide off the plastic bag to access the chassis while making sure the chassis is centered on the lift. 5. Complete the following actions to prepare the 2U chassis for installation: a.

  • Page 24: Figure 8 2U Enclosure Outer Rail Components

    3. Verify the rack cabinet design supports the total weight of storage enclosures and has stabilizing features to prevent the rack cabinet from tipping or being pushed over during installation or normal use. 4. Do not lift the storage enclosure without a mechanical lift. No single person should lift an enclosure without help.

  • Page 25: Figure 9 Attachment Of Front Mount Bracket To Front Rack Cabinet Posts

    2. Orient the outer rail with the LH FRONT embossed on it to your left, the other with the RH FRONT embossed on it to your right, and each emboss toward you, facing inward. 3. Loosen, but do not remove, the 2 set screws on each outer rail with a Philips screwdriver. 4.

  • Page 26: Figure 10 Adjustment Of Rail Length To Fit Rack Cabinet

    Figure 10 Adjustment of rail length to fit rack cabinet 9. Verify that the rails are level at the same height on both rack posts, and that all mount bracket location pins fully seat in identical locations in the rack posts. 10.

  • Page 27: Mount The 2U Enclosure Into The Rack Cabinet

    12. Facing the front of the rack cabinet, hand tighten the Phillips-head M5 x 15 screw using an 8mm nut driver or a Philips screwdriver so that the hex head flange is flush with the front rack post. 13. Fix the adjusted length of the left outer rail by hand tightening both rail slide set screws using a Phillips screwdriver.

  • Page 28: Figure 12 Alignment Between 2U Chassis And Rails (Removed Rear Components For Clarity)

    To mount the 2U enclosure into the rack cabinet: 1. Confirm that the outer rails are properly and securely installed in the rack cabinet. 2. Complete the following actions to position the mechanical lift and the 2U chassis: a. Using proper safety precautions, position the 2U chassis on the mechanical lift perpendicular to the lift wheels.

  • Page 29: Populate The 2U Enclosure

    a. Facing the rear of the enclosure, insert and tighten a Panhead M5 x 8 screw into the tail of each outer rail and through the 2U chassis to secure the rear of the chassis. Figure 13 Installation of 2U rear screw to secure chassis to rail b.

  • Page 30: Test Enclosure Electrical Earth Connection

    To populate the 2U enclosure: 1. Examine drive carriers for damage. If you installed a new drive in the carrier, verify drive connector pins are not bent. 2. Orient a drive in its carrier (DDIC) so the release latch is to the left for the 2U12 or to the top for the 2U24. 3.

  • Page 31: Route 2U Enclosure Host Cables And Expansion Data Cables

    IMPORTANT Use only Cat-6 or above cables with RJ-45 connectors for Base-T connections. IMPORTANT Use only Quantum approved HD mini-SAS (SFF-8644) x4 data cables that are at least .5m (1.64 feet) in length and do not exceed 3m (9.84 feet) in length to connect to the SAS ports on each controller module.

  • Page 32: Figure 15 Sample Data And Management Cabling Among 2U Controllers And Host System Switches

    a. Connect SAS cables from the SAS ports to the host switch or HBA as shown. b. (Optional) Connect an Ethernet cable from the management port to the host as shown. Figure 15 Sample data and management cabling among 2U controllers and host system switches 2.

  • Page 33: Figure 16 Sample Reverse Cabling Method Among 2U Controller Modules (Cms) And Expansion Modules

    Figure 16 Sample reverse cabling method among 2U controller modules (CMs) and expansion modules Figure 17 Sample invalid loop (in red) among 2U controller modules (CMs) and expansion modules 24      Chapter 4  Installation of 2U enclosures...

  • Page 34: Route 2U Enclosure Power Cords

    Route 2U enclosure power cords This basic task connects the supplied power cords to the redundant power cooling modules (PCMs) and then to independent power distribution units (PDUs) that are connected to an uninterruptible power system. You must only connect PDUs to a power source that has a safety electrical earth connection. CAUTION Use only power cords supplied in the installation kit or those that meet product specifications.

  • Page 35: Figure 19 2U Power Cord Surrounded By Secure Tie

    Figure 19 2U power cord surrounded by secure tie 6. Proceed with routing data cables in the next tasks, leaving the power on sequence until after you complete all other cabling tasks and are fully ready to test your connections. 26      Chapter 4  Installation of 2U enclosures...

  • Page 36: Installation Of 5U Enclosures

    5 Installation of 5U enclosures Sequentially follow the installation checklist to install your 5U storage enclosure. Unpack and prepare the 5U enclosure CAUTION Do not operate a storage enclosure outside the manufacturer's intended use. Storage enclosures are suitable for connection to intra-building or non-exposed wiring or cabling only. Storage enclosures are suitable for installation in locations where the National Electrical Code (NEC) applies but are not suitable for Outside Plant (OSP) installations.

  • Page 37: Install The 5U Rackmount Rail Kit

    4. Locate three people to assist in moving the storage enclosure onto the mechanical lift, using an appropriate safe lifting technique to perform the following actions: a. Position one person at the front to grip the front belt strap securely by both loops, not by any portion of the front or rear panel areas.

  • Page 38: Figure 21 5U Left And Right Rail Components

    Required equipment Identification Outer rails, properly oriented #2 Phillips-head screwdriver, 6-in length (Optional) 8mm nut driver, 6-in length Phillips-head screw, M5 x 15, 8mm hex flange To install the 5U rackmount rail kit: 1. Remove both rail assemblies from their packaging. 2.

  • Page 39: Figure 22 Insertion Of 5U Front Mount Bracket Screw

    3. Loosen, but do not remove, all 4 rail slide set screws on each rail with a Philips screwdriver. 4. Select the left rail, then face the left side of the rack cabinet and slide the front mount bracket pins into the desired slots in the front rack post.

  • Page 40: Mount The 5U Enclosure Into The Rack Cabinet

    Figure 23 Insertion of 5U rear mount bracket screws 9. Hand tighten firmly against the rack post using an 8mm nut driver or a Philips screwdriver. 10. Facing the front of the rack cabinet, hand tighten both of the Phillips-head M5 x 15 screws using an 8mm nut driver or a Philips screwdriver so that the hex head flanges are flush with the front rack post.
  • Page 41 Make your approach with the mechanical lift level, straight, and parallel to the rack cabinet. Any skew, warp, or tilt prevents the storage enclosure from properly resting on the rackmount shelf in the rack cabinet. Required equipment Identification Mechanical lift Storage enclosure with attached inner rails Rack cabinet with installed outer rails #2 Phillips-head screwdriver, 6-in length...

  • Page 42: Figure 24 Alignment Between 5U Chassis And Rails, Minus Rear Components For Clarity

    Figure 24 Alignment between 5U chassis and rails, minus rear components for clarity 4. Complete the following actions to properly secure the 5U chassis on its rails: a. Keep the 5U chassis stationary on the mechanical lift. b. Conduct a visual inspection of both sides to verify the bottom of the storage enclosure chassis rests squarely on the front of the bottom shelf of the outer rail and that the direction is straight in, not at an angle.

  • Page 43: Figure 25 Secure Chassis Operator's Panel To Rack Posts

    Figure 25 Secure chassis operator's panel to rack posts d. Slide the ops panel cover over the left rack ear flange until flush with the rack post. e. Repeat the process for securing the right rack ear flange and replacing the right rack ear cover. f.

  • Page 44: Access A Drawer

    Access a drawer Each tamper-resistant drawer contains 42 slots for drives in carriers (DDICs). The drawer supports its DDIC contents and own weight when partially or fully open. A safety latching mechanism prevents access to more than one drawer at a time. CAUTION Only open a drawer for no more than 10 minutes, or you will compromise airflow and cooling.

  • Page 45: Populate The 5U Enclosure

    d. Simultaneously press inward and hold both drawer pull handles as you push the drawer closed until it fully latches. 4. (Optional) Use a T20 Torx driver to lock each drawer pull handle by fully turning both locks clockwise on each drawer, and then confirm the locks properly latched by attempting to open the drawer.

  • Page 46: Test Enclosure Electrical Earth Connection

    Figure 29 Release latch open and Figure 30 Release latch properly locked unlocked e. Select the next DDIC, orient it so the LED is towards the drawer front, and insert into the next slot in the same manner. f. Repeat, moving to the next slot in the sequence, until you complete the row. g.

  • Page 47: Route 5U Enclosure Host Cables And Expansion Data Cables

    IMPORTANT Use only Cat-6 or above cables with RJ-45 connectors for Base-T connections. IMPORTANT Use only Quantum approved HD mini-SAS (SFF-8644) x4 data cables that are at least .5m (1.64 feet) in length and do not exceed 3m (9.84 feet) in length to connect to the SAS ports on each controller module.

  • Page 48: Figure 31 Sample Data And Management Cabling Among 5U Controllers And Host System Switches

    Figure 31 Sample data and management cabling among 5U controllers and host system switches 2. Take the following actions to connect Controller 0A to its related expansion modules. The example below has 3 expansion enclosures directly below the storage enclosure. IMPORTANT Best practice is to use the expansion Port A for input and Port C for output.

  • Page 49: Route 5U Enclosure Power Cords

    Figure 32 Sample reverse cabling method among 5U controller modules (CMs) and expansion modules Figure 33 Sample invalid loop (in red) among 5U controller modules (CMs) and expansion modules Route 5U enclosure power cords This task provides direction to connect supplied power cords to the redundant power supply units (PSUs) connected to an uninterruptible power system.
  • Page 50 CAUTION Use only power cords supplied in the installation kit or those that meet product specifications. CAUTION Adhere to power source and power connection requirements to avoid harm to equipment. Only connect the power supply unit (PSU) to power sources that comply with product specifications and labels.

  • Page 51: Operation Of 2U Enclosures

    6 Operation of 2U enclosures CAUTION Only operate the storage enclosure in a dust-free environment to meet temperature control and airflow requirements. Before you power on the storage enclosure, you must take the following actions: 1. Review the installation checklist, confirming the successful completion of the entire sequence. 2.

  • Page 52: Remove Power From The 2U Enclosure

    Figure 35 Route power cords to redundant PDUs 2. Press the power switch to the ON position for each PCM. 3. Facing the front, observe the LEDs on the front panel area and confirm the Power On LED is in a steady green state.

  • Page 53: Interpret 2U12 And 2U24 Operator's Panel Leds

    Table 3 Fault LED prioritization Priority Flash rate Indication Description Top priority Fast flash (1s on, 1s Identify Locate the enclosure or module off) Priority 2 Fault Fault condition detected Priority 3 Slow flash (3s on, 1s Logical or non-critical fault Logical fault or non-critical notification off) Lowest priority Off No indication...

  • Page 54: Interpret Controller Module Leds

    Interpret controller module LEDs There are two redundant controller modules (CMs) that use a series of LEDs to reflect host connectivity status. You can monitor the LEDs from the rear panel area to determine system status in combination with the user interface content.

  • Page 55: Interpret Sas 12Gb/S Expansion Input/Output Module Leds

    SAS 4-port = Fibre channel 4-port 12Gb/s = iSCSI 4-port = 10GBase-T iSCSI 4-port Protocol Description Color State Status Green Connected, link is up Green or amber Flashing Link activity 4-port 12Gb/s SAS link activity Amber Connected, partial link is up None Not connected or link is down Connected, link is up...
  • Page 56 С Type Color State Status Ops panel undergoing 5s test Rear panel area fault: CM, fan, PSU, when paired with CM fault LED Drive module hardware fault, paired with drive module fault LED Module fault Amber Unknown, invalid, or mixed module type Flashing* Vital product data (VPD) configuration error or 1²C bus failure...

  • Page 57: Operation Of 5U Enclosures

    7 Operation of 5U enclosures CAUTION Only operate the storage enclosure in a dust-free environment to meet temperature control and airflow requirements. CAUTION If you partially populate the storage enclosure with drives in their carriers (DDICs), you must comply with several additional requirements. You must install a minimum of 14 DDICs.
  • Page 58 IMPORTANT Only after you successfully complete the installation checklist can you complete system setup and begin operation of the storage enclosure. To apply power to the 5U enclosure: 1. If you removed power to repair the storage enclosure, begin by facing the rear of the rack cabinet and connect the plug for each of the power to an independent power distribution unit (PDU).

  • Page 59: Remove Power From The 5U Enclosure

    Remove power from the 5U enclosure The storage enclosure relies on main power provided through separate, independent power distribution. If you lose main power for any reason, the storage enclosure automatically restarts after power restoration. You must quiesce all data exchange before removing power to the storage enclosure. To remove power from the 5U enclosure: CAUTION Never remove power from a redundant power supply unit (PSU) when the other PSU has a fault condition, indicated by an amber LED.

  • Page 60: Interpret Drawer Led Panels

    In the case of a system fault condition, identified in the state column with an asterisk (*), troubleshoot the fault. See the baseboard management controller (BMC) system event log (SEL) for detailed information. Type Color State Status Unit identification (UID) of storage enclosure (0-99) Unit ID Green Flashing (1s on, 1s...

  • Page 61: Interpret Controller Module Leds

    In the case of a fault condition, identified in the state column with an asterisk (*), troubleshoot the fault. If a fault exists on a single data path, only the related LED panel reports the fault, just as it would with a cable module, cable link, or drive faults.
  • Page 62 = SAS 4-port 12Gb/s Type Color State Status CM functioning properly Hardware normal Green Flashing Part of sequence as CM comes online, on standby CM power is off, CM is offline, or CM has a fault condition CM hardware fault Hardware fault Amber CM functioning properly...

  • Page 63: Interpret Sas 12Gb/S Expansion Input/Output Module Leds

    SAS 4-port = Fibre channel 4-port 12Gb/s = iSCSI 4-port = 10GBase-T iSCSI 4-port Protocol Description Color State Status Green Connected, link is up Green or amber Flashing Link activity 4-port 12Gb/s SAS link activity Amber Connected, partial link is up None Not connected or link is down Connected, link is up...
  • Page 64 С Type Color State Status Ops panel undergoing 5s test Rear panel area fault: CM, fan, PSU, when paired with CM fault LED Drive module hardware fault, paired with drive module fault LED Module fault Amber Unknown, invalid, or mixed module type Flashing* Vital product data (VPD) configuration error or 1²C bus failure...

  • Page 65: Storage Enclosure Management

    8 Storage enclosure management Select a method for accessing the controller module (CM), based on your own system requirements or the requirements of your customers. Table 5 Methods of access to controller module Type Description Local serial port connection and a terminal Local access to CM using serial port input and output emulator Serial over LAN (SOL)

  • Page 66: Install A Device Driver

    = SAS 4-port 12Gb/s Item Description Manufacturing USB port: Do not use Serial USB port for use with supplied serial cable Figure 47 USB ports on sample SAS 4-port controller module All setup and configuration tasks identified in this section assume you have a direct connection between the management host and the controller using the supplied or a tested, good serial cable.

  • Page 67: Table 7 Supported Terminal Emulator Applications

    Table 7 Supported terminal emulator applications Operating system Supported application Microsoft Windows (all versions) HyperTerminal, TeraTerm, PuTTY Linux (all versions) Minicom Table 8 Terminal emulator serial port hex codes USB vendor identification code type code USB vendor identification code 0x210C USB product identification code 0xA4A7 Configure Linux for serial communication...

  • Page 68: Table 9 Sample Linux Minicom Serial Port Parameter Settings

    Table 9 Sample Linux Minicom serial port parameter settings Setting Description Parameter settings Serial device /dev/ttyACM0 Lockfile location /var/lock Callin program Callout program Bps/Par/Bits 11520 8N1 Hardware flow control No Software flow control No 6. Press the ESC key to shift from the parameters to the configuration menu. 7.

  • Page 69: Connect To A Controller Module For Configuration

    f. Start the terminal emulator program again and connect to the COM port, then validate the port settings again. Connect to a controller module for configuration When you first install a storage enclosure, you must perform some initial tasks to connect to and configure the system, such as setting up a user, log in, and setting a valid IP address for each controller module (CM) serial COM port.
  • Page 70 b. For all subsequent log in activity, log in using valid system user credentials. 7. At the prompt, type the following command to set the IP address for each controller module or both controller modules: set network-parameters ip <address> netmask <netmask> gateway <gateway> controller a|b where: <address>...

  • Page 71: Disk Storage Management Utility Usage

    Disk Storage Management Utility usage Quantum provides a user-friendly interface that provides the means to configure, monitor, and manage the storage system: the Disk Storage Management Utility (DSMU). Access it through a supported browser, then use it to complete initial configuration of the management host, then monitor and manage the storage enclosure.

  • Page 72: Complete The Preboard And Onboard Process

    b. At the prompt, enter the user name and password you just created. See "Connect to a controller module for configuration" on page 60. c. Select Log In. If the user authentication fails, a message indicates if the system is unavailable or unable to authenticate the login.

  • Page 73: Co-Located Replication Configurations

    Host ports used for replication must use the same protocol as the connected controllers: either FC or iSCSI. You cannot directly attach both systems. System controllers require connection through switches to the same fabric or network, whether the secondary system is remotely located or co-located with the primary system.
  • Page 74 To make this as clear as possible, depictions are of a simplified version of four-port controller, where green cables show replication traffic and blue cables show I/O traffic. Figure 48 Sample of three switches for co-located controller enclosures, multiple host servers Co-located replication with single switch and server In cases where you use a single switch connected to a single host server that is logically functioning as multiple servers, an example of optimal cabling dedicates a pair of cables connected to each controller for I/O...

  • Page 75: Remote Replication Configurations

    Figure 49 Sample of single switch for co-located controller enclosures, single host server Remote replication configurations Volume replication can occur on the same physical network, or on different physical networks. For situations where you need to replicate volumes in two physically remote locations, you must still isolate input and output (I/O) traffic from replication traffic.

  • Page 76: Set Up Storage Volume Replication

    Figure 50 Sample of two remote sites, each with a controller enclosure, switch, and its own host server Set up storage volume replication After meeting all storage volume replication prerequisites and properly cabling the related primary and secondary system, use the command-line interface (CLI) the DSMU to set up the replication feature. IMPORTANT Familiarize yourself with all replication-related content in the Storage Management Guide before you begin.

  • Page 77: Hardware Installation And Configuration Issues

    IMPORTANT Do not use this section for configured systems already interacting with production data. For the kind of assistance you need in such cases, contact Quantum for technical support. Address initial start-up issues You must successfully complete the installation tasks in the identified sequence. You must use the power cords provided with the system and install interface cables that meet system requirements.

  • Page 78: Interpret Storage And Expansion Enclosure Fault Leds

    c. Power cycle the storage enclosure. d. Examine the controller module system log for errors. 6. Complete the following actions if the storage enclosure does not report as much capacity as expected: a. Verify you correctly installed the drive modules, and they are all latched to the baseplane connectors. b.
  • Page 79 Drive carrier fault LED The drive module in its carrier (DDIC) uses an amber LED to identify various states and fault conditions. The asterisk (*) indicates a fault condition. Color State Status The drive module has a hardware fault, so replace as soon as possible The power control circuit has a hardware fault Fast flash (1s on, 1s off) Unit identification (UID) bit is set...
  • Page 80 = SAS 4-port 12Gb/s Type Color State Status Critical SAS cable fault Fast flash* (1s on, 1s off) SAS unit identification (UID) active SAS expansion Amber port Slow flash* (3s on, 1s off) Non-critical SAS cable fault SAS expansion port functioning properly CM hardware fault Hardware fault Amber...
  • Page 81 С Type Color State Status Drive link is down Expansion enclosure hardware fault Fast flash (1s on, 1s off) Unit identification (UID) bit is set Module fault Amber Slow flash* (3s on, 1s off) Expansion enclosure degraded or offline Expansion enclosure functioning properly Expansion enclosure not present Critical SAS cable fault Fast flash (1s on, 1s off)
  • Page 82 Status Type AC fault PCM OK Fan fault DC fault Color Amber Green Amber Amber AC power not present on either PCM AC power not present on this PCM AC power present, power switch is on; PCM OK PCM fan speed is out of tolerance State PCM fan fault PCM hardware fault: over temperature, over voltage, over current...

  • Page 83: 5U84 Enclosure Fault Leds

    Status Type AC fault PCM OK Fan fault DC fault Color Amber Green Amber Amber AC power not present on either PCM AC power not present on this PCM AC power present, power switch is on; PCM functional PCM fan speed is out of tolerance State PCM fan fault PCM hardware fault: over temperature, over voltage, over current...
  • Page 84 Type Color State Status Ops panel completing 5s test Storage enclosure rear panel area module fault: CM, fan, or PSU when paired with module fault LED Drive fault, when paired with drive fault LED Module fault Amber Unknown, invalid, or mixed module type, such as drive or PSU Flashing* VPD configuration error or 1²C bus failure Storage enclosure rear panel area modules functioning properly...
  • Page 85 Type Color State Status Component within drawer fault condition¹ Drive fault¹ Drawer module Amber Flashing* Unit ID (UID) or locate is active for drawer sideplane or fault drive Drawer modules functioning properly Drive hardware fault condition One or more arrays impacted by drive hardware fault Logical fault Amber Flashing*...
  • Page 86 Controller module fault LEDs The controller module (CM) has a number of ports, some with independent status LEDs. The illustration below is of the SAS four-port version of the CM. The amber LEDs listed below are the only ones that provide fault condition status.
  • Page 87 С Type Color State Status Drive link is down Expansion enclosure hardware fault Unit identification (UID) or locate is active for Fast flash (1s on, 1s off) expansion module Module fault Amber Slow flash* (3s on, 1s off) Expansion module degraded or offline Expansion module functioning properly Expansion module not present Critical SAS cable fault...

  • Page 88: Identify 2U Enclosure Fault Conditions

    Power supply unit fault LEDs Each power supply unit (PSU) has three status LEDs. The asterisk (*) indicates a fault condition. Status Type PSU fault AC fault PSU OK Color Amber Amber Green AC power not present PSU present, but not supplying power Flashing Firmware download to PSU in progress AC power present, power switch is on, providing power...

  • Page 89: Identify 5U Enclosure Fault Conditions

    a. Critical alerts: Such alerts require immediate resolution since they may cause a controller module to shut down or place data at risk. b. Warnings: Such alerts require immediate attention so you can evaluate the problem and correct it. c. Informational alerts: Such alerts neither require immediate attention nor immediate action. 3.

  • Page 90: Isolate Hardware And Connectivity Faults

    2. Alerts fall into three categories, listed in order of severity. Resolve them, moving from most severe to least severe. a. Critical alerts: Such alerts require immediate resolution, since they may cause a controller module to shut down or place data at risk. b.

  • Page 91: Isolate Replication Faults

    CAUTION When you suspect a drive module or connection is the fault, halt all input and output operations to the disk group or groups from all hosts as a data protection precaution. Make sure your regularly scheduled backup is good and that you conduct another backup at the time of failure as an additional data protection precaution.
  • Page 92 Properly tested good cables, undamaged and securely attached Proper cabling paths for host connections Cabling paths between replication ports and switches Visibility of replication ports and switches to the others in the replication storage pool e. Verify configuration of a replication storage pool. 2.

  • Page 93: Isolate System Application Faults

    Isolate system application faults System application faults generally fall into two categories: drive and disk group faults or controller module (CM) cache faults. In the case of a faulty CM or power loss, the system memory flushes to embedded MultiMediaCard (eMMC). During the process of writing to eMMC, only those components used in the flush process receive super- capacitor power.

  • Page 94: Table 15 2U Enclosure Corrective Action For Fault Conditions

    Table 15 2U enclosure corrective action for fault conditions Symptom Cause Recommended action Ops panel fault LED for drive module faults Module fault LED is on A fault condition 1. Inspect the LEDs on the carriers for these conditions: related to the Both carrier LEDs are off.

  • Page 95: Take Corrective Action For 5U Enclosures

    Table 15 2U enclosure corrective action for fault conditions (continued) Symptom Cause Recommended action Module fault LED is on Internal temperature 1. Confirm you have met ambient temperature requirements identified exceeds the present in the Environmental Requirements section and that the air flow threshold for the moves from the front to the rear of the storage enclosure.
  • Page 96 Table 16 5U enclosure corrective action for fault conditions (continued) Symptom Cause Recommended action Module fault LED is on A fault condition 1. Inspect the drawer panel for a fault amber LED that is on. related to the 2. Inspect the LEDs on the carriers in the drawer for these conditions: hardware or system The carrier LED is off.
  • Page 97 4. If the PSU is still failing, remove it, wait 1 minute, then reseat it. 5. If the PSU is still failing, replace it within the specified 6 minutes. 6. If the power fault condition persists, contact Quantum for support. 88      Chapter 9  Hardware installation and configuration issues...
  • Page 98 Table 16 5U enclosure corrective action for fault conditions (continued) Symptom Cause Recommended action Module fault LED is on A fault condition 1. Restart the expansion module with a CLI or WBI command.. related to the 2. Confirm the redundant storage module is properly functioning. hardware in the rear 3.

  • Page 99: 10 In-Service Field Maintenance For 2U Enclosures

    10 In-service field maintenance for 2U enclosures You may service the identified storage enclosure FRUs and still maintain continuous operation during the replacement, but with two very important qualifiers: You must determine whether your system allows for continuous operation during service replacement of the storage enclosure drive modules in their carriers (DDICs) without interrupting access to enclosure file systems.

  • Page 100: Replace A 2U Enclosure Drive Module In Its Carrier

    e. Use heel straps, toe straps, or boot straps on both feet to ground to your conductive floor or dissipating floor mat or use a portable field service kit with a grounded, static-dissipating work mat. f. Use conductive field service tools. g.
  • Page 101 Drives in their carriers (DDICs) are hot-swappable, but you must replace the DDIC with one of the same type and with an equal or greater capacity. The steel carrier provides thermal conduction, radio frequency, electromagnetic induction, and physical protection. For this task, treat the drive carrier and its installed drive as a single FRU.

  • Page 102: Replace A 2U Enclosure Controller Module

    2. Complete the following actions to replace it with a tested, good DDIC: a. Using a thumb and forefinger, squeeze the carrier release latch to release the carrier handle. Figure 66 Replacement with open 2U12 and 2U24 carrier handle b. Use one hand to support the weight of the DDIC and the other to holding it against the bottom of the slot. c.
  • Page 103 = SAS 4-port 12Gb/s Type Color State Status Critical SAS cable fault Fast flash* (1s on, 1s SAS Unit identification (UID) active off) SAS expansion Amber port Slow flash* (3s on, 1s Non-critical SAS cable fault off) SAS expansion port functioning properly CMhardware fault Hardware fault Amber...

  • Page 104: Replace A 2U Power Cooling Module

    c. Use one hand to support the weight of the CM and the other to gently withdraw the CM from its slot. d. Place it in a static-protected location. 2. Complete the following actions to replace it with a tested good CM: a.
  • Page 105 Status Type AC fault PCM OK Fan fault DC fault Color Amber Green Amber Amber AC power not present on either PCM AC power not present on this PCM AC power present, power switch is on; PCM OK PCM fan speed is out of tolerance State PCM fan fault PCM hardware fault: over temperature, over voltage, over current...
  • Page 106 Status Type AC fault PCM OK Fan fault DC fault Color Amber Green Amber Amber AC power not present on either PCM AC power not present on this PCM AC power present, power switch is on; PCM functional PCM fan speed is out of tolerance State PCM fan fault PCM hardware fault: over temperature, over voltage, over current...
  • Page 107 To replace a power cooling module: 1. Retrieve the new PCM in its static-protected container, ready to immediately replace the faulty one. 2. Complete the following actions to remove the faulty PCM: a. After you complete the proper shut down of the application and when you are ready to power down the storage enclosure, face the rear of the rack cabinet and switch off the power for the faulty PCM or PSU.
  • Page 108 5. Facing the front of the storage enclosure, verify that the Power On LED is green and there are no fault conditions. Chapter 10  In-service field maintenance for 2U enclosures...

  • Page 109: 11 In-Service Field Maintenance For 5U Enclosures

    11 In-service field maintenance for 5U enclosures You may service the identified storage enclosure FRUs and still maintain continuous operation during the replacement, but with two very important qualifiers: You must determine whether your system allows for continuous operation during service replacement of the storage enclosure drive modules in their carriers (DDICs) without interrupting access to enclosure file systems.

  • Page 110: Replace A 5U Enclosure Drive Module In Its Carrier

    d. Always wear a grounded ESD wrist strap that meets a minimum 1 megohm (± 10%) resistance standard and that is snug against your skin. e. Use heel straps, toe straps, or boot straps on both feet to ground to your conductive floor or dissipating floor mat or use a portable field service kit with a grounded, static-dissipating work mat.
  • Page 111 To replace a 5U enclosure drive module in its carrier: 1. Complete the following actions to open the related drawer: a. Facing the front of the storage enclosure, determine which drawer has a fault condition by the fault LEDs on the ops panel and drawer panels. Figure 74 Operator's panel Figure 75 Drawer panel b.
  • Page 112 a. Locate the DDIC with a fault condition. Item Description Item Description Top portion of carrier latch Bottom portion of carrier latch Release latch, release latch arrow, open state 4 Fault condition LED Figure 77 Carrier latch features b. Using a thumb, press the DDIC release latch arrow to the right to release the DDIC from its seated position.
  • Page 113 Figure 79 Replacement of drive in its carrier c. Push the DDIC down until the top is flush with the top of the slot. d. While holding it against the bottom of the slot, slide the top latch toward the rear of the drawer until it locks into place and the DDIC release latch locks.

  • Page 114: Replace A 5U Enclosure Controller Module

    Figure 82 Safety lock to release left drawer slide rail of lower drawer b. Pressing simultaneously inward, begin sliding the drawer back into place until the safety lock clears the opening. c. Placing the heels of both palms against the face of the drawer near the anti-tamper locks, exert even inward pressure until the drawer is almost flush with the rack ear flanges.
  • Page 115 The CM has a number of ports, each with independent status LEDs. Those items in the state column with an asterisk (*) indicate a fault condition. Type Color State Status Critical SAS cable fault Fast flash* (1s on, 1s SAS Unit identification (UID) active off) SAS expansion Amber...
  • Page 116 Figure 84 Controller module removal, left (SAS 4-port version) c. Pull the handle outward to lever the CM away from the midplane. d. Use one hand to support the weight of the CM and the other to gently withdraw the CM from its slot. e.

  • Page 117: Replace A 5U Fan Cooling Module

    d. Exerting even pressure to the center, gently press it against the midplane until the latch closes and locks in place. 3. After verifying the connectors are all undamaged, reconnect all cables as they were connected before. 4. Verify that the Hardware normal LED is lit green on the replaced CM after properly inserting and seating it in the empty slot.
  • Page 118 To replace a fan cooling module: 1. Retrieve the new FCM in its static-protected container, ready to access and use the new FCM immediately upon removal of the faulty one. 2. Complete the following actions to remove the faulty FCM: a.

  • Page 119: Replace A 5U Power Supply Unit

    5. Facing the front of the storage enclosure, verify that the Power On LED is green and there are no fault conditions. Replace a 5U power supply unit Both power supply units (PSUs) provide power to the storage enclosure within 200-240VAC at 50-60Hz. Each PSU has three status LEDs.
  • Page 120 CAUTION If you remove any FRU while the storage enclosure is powered up, you must replace it with a tested, good spare within the allotted time for that FRU. If you do not replace the FRU and, when applicable, fully close the related drawer within the identified time limit, you void the product warranty and the storage enclosure might overheat, causing equipment failure and possible data loss.
  • Page 121 5. Complete the following actions to replace the faulty PSU with a tested good one: a. Facing the rear of the storage enclosure, orient the new PSU with the latch to the left. Figure 91 Replacement power supply unit b. Use one hand to support the weight of the PSU and the other to guide it into the empty PSU slot. c.

  • Page 122: A Technical Specifications

    A Technical specifications Table 19 Storage enclosure dimensions Dimension type 2U12, 2U24 5U84 Metric units Imperial units Metric units Imperial units Height 87.90mm 3.46 in 220.00mm 8.65 in Width, excluding rails 483.00mm 19.01 in 483.00mm 19.00 in Depth, excluding cables 630.00mm 24.80 in 933.00mm...

  • Page 123: Table 22 Power Specifications

    Table 21 Environmental specifications (continued) Type Operation Storage, Non-operating 2U12, 2U24 5U84 Shock 5.0 Gs, 10ms (per axis) 15.0 Gs, 10ms, 10 20.0 Gs, 10ms (X and Y shock pulses (X, Y, and axes) Z axes) Vibration 0.21Grms 5Hz to 500Hz random, 30 min per axis 1.04Grms 2Hz to 200Hz random (ISTA 3E) Relocation: ISTA3H air ride for 60 min Acoustics...

  • Page 124: B Standards And Regulations

    B Standards and regulations International standards The storage enclosure complies with the requirements of the following agencies and latest editions of these standards: Table 23 Standard and approvals Type Specification UL 60950-1; UL & cUL to UL 62368-1 2nd Ed CAN/CSA-C22.2 No.
  • Page 125 Contact your supplier for a copy of the Recycling Procedures applicable to your country. 116      Appendix B  Standards and regulations...

  • Page 126: Index

    Index 2U12 failure, hardware 81, large form factor (LFF) enclosure 2-3, 90, 100, cable, connector, or switch 82, 87-88 drive module 2U24 small form factor (SFF) enclosure 2-3, 90, 100, fan modules 5, 95, fault condition 79-80, 85-86 fault isolation cabling firmware update 73, cable management system...
  • Page 127 safety guidelines 14, replacement, in-service FRU controller module 93, drive module or DDIC 91, fan cooling module (FCM) power cooling module (PCM) power supply unit (PSU) time limits 90, return FRU for repair 91, 93, 101, packaging 13, storage enclosure 13, safety precautions electrical 22, equipment disposal...

  • Page 128: D Contacting Quantum

    +1-720-249-5700 EMEA +800-7826-8888 (toll free) +49 6131 324 185 Asia Pacific +800-7826-8887 (toll free) +603-7953-3010 For worldwide support: https://www.quantum.com/en/company/contact-us/ Comments To provide comments or feedback about this document, or about other Quantum technical publications, send e- mail to: doc-comments@quantum.com Contents...
  • Page 129 Leading organizations in cloud services, entertainment, government, research, education, transportation, and enterprise IT trust Quantum to bring their data to life, because data makes life better, safer, and smarter. Quantum is listed on Nasdaq (QMCO) and the Russell 2000® Index. For more information visit www.quantum.com.

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