Frequently Asked Questions; Returning Merchandise For Service - Supermicro X6DLP-EG2 User Manual

An example of a Technical Support form is on our web site at
(http://www.supermicro.com/support/contact.cfm).
4. Distributors: For immediate assistance, please have your account number ready
when placing a call to our technical support department. We can be reached
by e-mail at support@supermicro.com, by phone at:(408) 503-8000, option 2,
or by fax at (408)503-8019.
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Frequently Asked Questions

Question: What are the various types of memory that my motherboard can
support?
Answer: The X6DLP-4G2/X6DLP-EG2 has eight 240-pin DIMM slots that support
registered ECC DDRII 400 SDRAM modules. It is strongly recommended that you
do not mix memory modules of different speeds and sizes.
Question: How do I update my BIOS?
Answer: It is recommended that you do not upgrade your BIOS if you are not expe-
riencing any problem with your system. Updated BIOS fi les are located on our web
site at http://www.supermicro.com. Please check our BIOS warning message and
the information on how to update your BIOS on our web site. Also, check the current
BIOS revision and make sure it is newer than your BIOS before downloading.
(*Warning: There is no BIOS Recovery function available for the mother-
board. Should a problem occur after you fl ash the BIOS, you will need to
change all six BIOS chips. Do not shut down or reset the system while updat-
ing BIOS to prevent possible system boot failure!)
Question: What's on the CD that came with my motherboard?
Answer: The supplied compact disc has quite a few drivers and programs that will
greatly enhance your system. We recommend that you review the CD and install the
applications you need. Applications on the CD include chipset drivers for Windows
and security and audio drivers.
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Returning Merchandise for Service

A receipt or copy of your invoice marked with the date of purchase is required be-
fore any warranty service will be rendered. You can obtain service by calling your
vendor for a Returned Merchandise Authorization (RMA) number. When returning
to the manufacturer, the RMA number should be prominently displayed on the
outside of the shipping carton, and mailed prepaid or hand-carried. Shipping and
handling charges will be applied for all orders that must be mailed when service
is complete.
This warranty only covers normal consumer use and does not cover any damage
incurred in shipping or from failure due to the alternation, misuse, abuse or improper
maintenance of products.
During the warranty period, contact your distributor fi rst for any product problems.
Chapter 3: Troubleshooting
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