MES SQA-V Gold Service Manual page 37

SQA-V
and Service Manual 24_Apr_2014
5. A progress bar can now be seen on V-
Sperm.
6. The button must remain inside the
port as described above during the
ENTIRE process of loading the tests
until you receive the message:
Button Tests successfully updated
(see Fig. 4).
Troubleshooting Errors
Problem description: I-Button Tests are
not loading from the I-Button after
repeated attempts and an error message
is displayed on the V-Sperm screen (see
Figure 5)
Explanation of the failure: There is an
intermittent I-button communication
failure between the SQA-V and the
computer in some cases.
Troubleshooting Instructions
1. Click CONTINUE again if the I-button it doesn't load tests and you receive a communication
error.
2. If you still receive a Communication Error check the following:

Is the I- button properly located (fully inserted) inside the port?

Is every step being followed exactly as explained in the I-button loading procedure?

Is a NEW I-button card being used?
3. Is the SQA-V connected (via an RS232) to your V-Sperm Computer? (To test this- try
importing your patient data...does this work?)
4. If you answered "Yes" to all of these questions, follow these instructions:

Turn off the power on the SQA-V (from the back)

While holding the SERVICE button of the SQA-V, turn the power switch back on

You should now have a blank screen (sometimes with garbled lines)

Immediately turn off the power again.
5. Finally, turn on the power and follow the "I-button loading instructions" again (section 1-
section 6 above).
I-
37
Figure 4
Figure 5: Error Message