Table of Contents
Advertisement
Problem
Your computer does not recog-
nize the scanner
108
Possible Cause
• The scanner is off
Turn the scanner on.
• The interface cable is not properly connected
After confirming that the scanner is off, reconnect the cable.
• The scanner was turned on with a holder inserted
After removing the holder and turn the scanner off and then on
again.
• Another device or program using the same interface conflicts
with the scanner or Nikon Scan
Remove all other hardware connected to the same bus as the
scanner. If the scanner is connected to a hub, extension cable,
or other adapter, disconnect the adapter and connect the scan-
ner directly to the computer. If this does not solve the problem,
uninstall other software that uses the same interface and re-
install Nikon Scan.
• Your computer system does not meet the minimum system
requirements
See the Nikon Scan Reference Manual for more information on
system requirements.
• The interface board is not compatible with Nikon Scan
Check the compatibility information provided with your scan-
ner to determine whether the IEEE 1394/Firewire board you
are using is compatible with Nikon Scan (if you are using Win-
dows computer with a built-in IEEE 1394 por t, check the make
and model number of your computer). Updated compatibility
information may also be available on the Nikon support web
site for your area. If your IEEE 1394/Firewire board is not com-
patible with Nikon Scan, install the REX-PFW2W IEEE 1394
interface board included with your scanner (desktop comput-
ers) or purchase one of the recommended PCMCIA interface
cards (laptop computer s).
• The interface board is not correctly installed
Check the documentation for your IEEE 1394 or Firewire inter-
face board.
• The device driver for your scanner is missing or corrupted
(Windows only)
Check that the driver is correctly installed
• Nikon Scan is not correctly installed
Uninstall and re-install the software .
23
23
22
148
5
15
A-2
33
148
Advertisement
Table of Contents
