Troubleshooting - Securam SCANLOGIC FPC-1808-II-MB Manual

TROUBLESHOOTING

Common Issues
Electronic Lock Not
Working Properly
Lock Beeps Ten
Times After User
Code or
Fingerprint Entry
Green Lights After
Input of User Code
or Fingerprint
Red Lights After
Input of User Code
or Fingerprint
Lost Combination
Replace the battery with a new 9-volt Duracell® or Energizer®
alkaline battery with a "Use Date" of at least four years in the
future.
Any pressure on the side of the lock tang might prevent the lock
from operating properly. If attempting to unlock the safe, rotate
the handle counter-clockwise and keep a slight pressure on the
handle while entering the user code or fingerprint. Once two
beeps are heard, wait for two seconds, and then rotate hub or
hand wheel clockwise to open. If attempting to lock the safe, turn
the handle counter-clockwise until it stops, then press and hold
the handle counter-clockwise for seven seconds before checking if
it is locked.
Make sure the wiring harness is properly and tightly connected to
the keypad with no pinched wires or bent connectors.
If the light on lock is randomly flashing, lock may be in a delay
period. Do not attempt to enter any user code or fingerprint for
a period of fifteen minutes. If attempting to enter a user code or
fingerprint while in a delay period, the delay will be extended.
Changing or removing the battery on the keypad while in a delay
period will also extend the delay. After waiting for the duration
of the delay period and the light stops flashing, then enter the
user code. If it is still flashing randomly, wait up to two hours
before trying again.
Replace the battery with a new 9-volt Duracell® or Energizer®
alkaline battery.
This is an indication of a valid user code or fingerprint.
This is an indication of an invalid user code or fingerprint.
See Lost Combination instructions, depending on lock type. Rhino
Metals cannot give combinations over the phone as there is no
method to verify ownership of the safe.
Possible Solutions