Service & Support; Siemens Industry Support - Siemens VersiCharge Operating Instructions Manual

Service & Support
9.1

Siemens Industry Support

Fast and easy access to current information on the following:
• Product support
All information and extensive know-how to do with your product; technical specifications;
FAQs; certificates; downloads, and manuals.
• mySupport
Your personal working area in Siemens Industry Online Support for notifications, support
queries, and configurable documents.
This information is provided by Siemens Industry Online Support
(https://support.industry.siemens.com/cs/ww/)on the internet.
Technical Support
Technical Support helps you in the event of technical problems with the product.
You can reach Technical Support under the following phone number
Opening hours are from 9 am until 5 pm CET.
Make sure that you have the following information to hand before making the phone call:
• Your contact details (name, e-mail, telephone number)
– Name
– E-mail address
– Telephone number
• Article number
• Serial number (nameplate on charger)
• Purchase date
• Installation location (country, town, street)
– Country
– Town
– Street
• Problem description
– Fault
– LED status
– Actions already performed
= Country-specific roaming fees possible.
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VersiCharge AC Wallbox IEC
Operating Instructions, 03/2021, A5E50366109-AA
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: + 49-89-143770229
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