Fax Troubleshooting - Cisco Small Business Pro SPA3102 Administration Manual

Configuring Voice Services
Using a FAX Machine (SPA2102, SPA3102 or SPA8000)
STEP 1
STEP 2
STEP 3
STEP 4
STEP 5
STEP 6
STEP 7
STEP 8
ATA Administration Guide

Fax Troubleshooting

If have problems sending or receiving faxes, complete the following steps:
Verify that your fax machine is set to a speed between 7200 and 14400.
Send a test fax in a controlled environment between two ATAs.
Determine the success rate.
Monitor the network and record the following statistics:
•
Jitter
•
Loss
•
Delay
If faxes fail consistently, capture a copy of the web interface settings by selecting
Save As > Web page, complete from the administration web server page. You
can send this configuration file to Technical Support.
Enable and capture the debug log. For instructions, refer to
"Troubleshooting.".
You may also capture data using a sniffer trace.
NOTE
Identify the type of fax machine connected to the ATA device.
Contact technical support:
•
If you are an end user of VoIP products, contact the reseller or Internet
telephony service provider (ITSP) that supplied the equipment.
•
If you are an authorized Cisco partner, contact Cisco technical support.
4
Appendix D,
57