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Troubleshooting
NOTE
ATA Administration Guide
This appendix provides solutions to problems that may occur during the
installation and operation of the ATA devices.
If you can't find an answer here, visit www.cisco.com/go/smallbiz.
Q. I want to use a different computer to access the administration web server.
The address I entered did not work.
A. Use the Interactive Voice Response Menu to find out the Internet IP address.
Follow these steps:
1. Use a telephone connected to the Phone 1 port of the ATA device.
2. Press **** (in other words, press the star key four times).
3. After the greeting plays, press 110#.
4. Write down the IP address as it is announced.
5. Press 7932#.
6. Press 1 to enable WAN access to the administration web server.
7. Open the web browser on a networked computer.
8. Start Internet Explorer and enter the IP address of the ATA device.
Q. I'm trying to access the ATA administration web server, but I do not see the
login screen. Instead, I see a screen saying, "404 Forbidden."
A. If you are using Windows Explorer, perform the following steps until you see the
administration web server login screen (Mozilla requires similar steps).
1. Click File. Make sure
2. Press CTRL + F5. This is a hard refresh, which forces Windows Explorer to load
new webpages, not cached ones.
Work Offline
is NOT checked.
D
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