Troubleshooting - Pit Boss 4 Series Manual

Proper cleaning, maintenance, and the use of clean, dry, quality fuel will prevent common operational problems. When
your Pit Boss® smoker is operating poorly, or on a less frequent basis, the following troubleshooting tips may be helpful.
WARNING: Always disconnect the electrical cord prior to opening the smoker for any inspection, maintenance,
cleaning, or service work. Ensure the smoker is completely cooled to avoid injury.
PROBLEM
No Power Lights On The
Control Board
Smoker will not achieve
or maintain stable
temperature
Smoker produces excess
or discolored smoke,
food is discolored from
smoke
Frequent flare-ups
"ErH" Error Code
PIT BOSS® GRILLS

TROUBLESHOOTING

CAUSE SOLUTION
Not connected to Ensure unit is plugged into a working power source. Ensure a minimum 10 amp service.
power source Ensure all wire connections are firmly connected and dry.
Fuse blown on the Remove the two screws in the front of the control board, and this will release it from
control board its positioning. Carefully pull the control board forward. Check the fuse for a broken
wire or if the wire has turned black. If yes, fuse needs to be manually replaced.
Faulty control board Control Board needs to be replaced. Contact Customer Care for a replacement part.
Water pan is low/ Check status of Water Pan. Refill with liquid. Follow Care and Maintenance instruc-
empty tions if dirty.
Grill probe (sensor) Check status of Grill Probe (Sensor). Follow Care and Maintenance instructions if dirty.
Contact Customer Care for a replacement part if damaged.
Insufficient air flow Remove cooking components from the interior of the smoker. Check burn pot for ash
through burn pot build-up or obstructions. Follow Care and Maintenance instructions for ash build-up.
Check fan. Ensure it is working properly and air intake from underneath the unit is
not blocked. Follow Care and Maintenance instructions if dirty. Check auger motor
to confirm operation, and ensure there is no blockage in the auger tube. Once all the
above steps have been done, start the smoker and wait for 10 minutes. Check that the
flame produced is bright and vibrant.
Lack of fuel, poor fuel Check hopper to check that fuel level is sufficient, and replenish if low. Should the
quality, obstruction in quality of hardwood pellets be poor, or the length of the pellets too long, this may
feed system cause an obstruction in the feed system. Remove pellets and follow Care and Mainte-
nance instructions.
Grease build-up Follow Care and Maintenance instructions.
Hardwood pellet Remove moist hardwood pellets from hopper. Follow Care and Maintenance instruc-
quality tions to clean out. Replace with dry hardwood pellets.
Burn pot is blocked Clear burn pot for moist hardwood pellets. Follow Auger Priming Procedure.
Insufficient air intake Check fan. Ensure it is clean, working properly, and air intake is not blocked. Follow
for fan Care and Maintenance instructions if dirty.
Cooking temperature Attempt cooking at a lower temperature. Grease does have a flash point. Keep the
temperature under 176°C / 350°F when cooking highly greasy food.
Grease build-up on Follow Care and Maintenance instructions.
cooking components
The unit has overheat- Press and hold the Power Button for three seconds to turn the unit off, and allow
ed, possibly due to smoker to cool. Follow Care and Maintenance instructions. After maintenance, remove
grease fire or excess pellets, and confirm positioning of all component parts. Once cooled, turn the unit on,
fuel. then select desired temperature. If error code still displayed, contact Customer Care.
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