Troubleshooting - Pit Boss 3 Series Assembly And Operation Manual

Proper cleaning and maintenance will prevent common operational problems. When your Pit Boss® smoker is operating poorly, or
used less frequently, the following troubleshooting tips may be helpful.
For FAQ, please visit www.pitboss-grills.com . You may also contact your local Pit Boss® authorized dealer or contact Customer
Care for assistance.
WARNING: Always disconnect the electrical cord prior to opening the smoker for any inspection, cleaning,
maintenance or service work. Ensure the digital electric smoker is completely cooled to avoid injury.
PROBLEM CAUSE
No Power Lights On Power Button
The Control Board
Not Connected To Power
Source
Faulty Control Board
Power Light Unit Not Turned On
Not On
Faulty Control Board
No Display On Faulty Control Board
Control Board, Power
Light Is On
Element (Heating) TEMP / TIME Not Set
Light Not On
Faulty Control Board
TEMP / TIME Will Not Faulty Control Board
Adjust
Temperature In Main Temperature
Cabinet Is Inaccurate Probe Is Dirty
Grill Probe Not Making
Connection.
Faulty Control Board
Unit Takes Too Long Cold Climate
/ Excessive Time
Extension Cord Used
To Achieve Desired
Temperature
Cabinet Is Too Packed
Door Not Closed
Water Pan Not Properly
Located
Faulty Control Board
Door Not Closing Poor Door Alignment
Properly
Damaged Door Seal

TROUBLESHOOTING

SOLUTION
Press the Power Button. Try another attempt and hold for two seconds to verify connection.
Ensure smoker is plugged into a working power source. Reset breaker. Ensure GFCI is the correct power
supply (see Electric Wire Diagram for access to electric components). Ensure all wire connections are
firmly connected and dry.
Control Board needs to be replaced. Contact Customer Care for a replacement part.
Press the Power Button. Try another attempt and hold for two seconds to verify connection.
Control Board needs to be replaced. Contact Customer Care for a replacement part.
Control Board needs to be replaced. Contact Customer Care for a replacement part.
Set the TEMP and TIME on the Control Board to turn on the heating element light.
Control Board needs to be replaced. Contact Customer Care for a replacement part.
Control Board needs to be replaced. Contact Customer Care for a replacement part.
Follow Care and Maintenance instructions.
Access the electrical components on the base of the unit (see Electric Wire Diagram ) and check for
any damage to the Grill Probe wires. Ensure Grill Probe spade connectors are firmly connected, and
connected correctly, to the Control Board.
Control Board needs to be replaced. Contact Customer Care for a replacement part.
Outdoor temperature is below 65°C / 18°F, so the unit may take extended heating time.
Using an extension cord may reduce the power supply to the unit. Plug the appliance directly into
power source or ensure maximum length extension cord is 7.6 meters / 25 feet, minimum gauge 12/3.
There is too much food in the cabinet. Place food on the cooking grids, leaving room between each
item to allow smoke and moisture to circulate evenly.
Ensure door is closed, seal is not damaged, and the door latch is secure.
Check the water pan to ensure it is sitting properly on the support brackets. See Assembly
Instructions for further instruction.
Control Board needs to be replaced. Contact Customer Care for a replacement part.
Adjust door hinges to ensure that door is mounted correctly. See Assembly Instructions.
Door needs to be replaced. Contact Customer Care for a replacement parts.
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