Troubleshooting - Pit Boss Competition Series Owner's Manual

Proper cleaning, maintenance and the use of clean, dry, quality fuel will prevent common operational problems. When your Pit
Boss® grill is operating poorly, or on a less frequent basis, the following troubleshooting tips may be helpful. For FAQ, please visit
www.pitboss-grills.com . You may also contact your local Pit Boss® authorized dealer or contact Customer Service for assistance.
WARNING: Always disconnect the electrical cord prior to opening the grill for any inspection, cleaning,
maintenance or service work. Ensure the grill is completely cooled to avoid injury.
PROBLEM CAUSE
No Power Lights On Not Connected To Power
The Control Board Source
Fuse Blown On The
Control Board
The GFCI outlet has
been tripped.
Faulty Control Board
Fire in Burn Pot Will Auger Not Primed
Not Light
Auger Motor Is Jammed
Ignitor Failure
Readout of actual Grill Probe dirty
temperature will not
Grill Probe is broken
adjust
Grill Will Not Achieve Insufficient Air Flow
Or Maintain Stable Through Burn Pot
Temperature
Lack Of Fuel, Poor Fuel
Quality, Obstruction In
Feed System
Grill Probe
Grill Temperature "P" Setting is too low
on SMOKE is too high

TROUBLESHOOTING

SOLUTION
Ensure unit is plugged into a working power source. Reset breaker. Ensure GFCI is a minimum 15 Amp
service (see Electric Wire Diagram for access to electric components) Ensure all wire connections are
firmly connected and dry.
Remove hopper access panel (see Electric Wire Diagram for diagram), press in plastic tabs holding
the control board in place and carefully pull controller inside the hopper to release controller. Check
the fuse for a broken wire or if the wire has turned black. If yes, fuse needs to be manually replaced.
Remove hopper access panel (see Electric Wire Diagram for diagram), and ensure all wire connections
are firmly connected and dry. Ensure GFCI is a minimum 15 Amp service.
Control Board needs to be replaced. Contact Customer Service for a replacement part.
Before the unit is used for the first time or anytime the hopper is completely emptied out, the auger
must be primed to allow pellets to fill the auger tube. If not primed, the ignitor will timeout before
the pellets reach the Burn Pot. Follow Hopper Priming Procedure .
Remove cooking components from the Main Barrel. Press the Power Button to turn the unit on and
inspect the auger feed system. Visually confirm that the auger is dropping pellets into the Burn Pot. If
not operating properly, call Customer Service for assistance or a replacement part.
Remove cooking components from the Main Barrel. Press the Power Button to turn the unit on and
inspect the ignitor. Visually confirm that the ignitor is working by placing your hand above the Burn
Pot and feeling for heat. Visually confirm that the ignitor is protruding approximately 13mm / 0.5
inches in the Burn Pot. If not operating properly, call Customer Service for assistance or a replacement
part.
Follow care and maintenance instructions.
Grill Probe needs to be replaced. Contact customer service.
Check Burn Pot for ash build-up or obstructions. Follow Care and Maintenance instructions for
ash build-up. Check fan. Ensure it is working properly and air intake is not blocked. Follow Care
and Maintenance instructions if dirty. Check auger motor to confirm operation, and ensure there
is no blockage in the auger tube. Once all the above steps have been done, start the grill, COOK
temperature to SMOKE and wait for 10 minutes. Check that the flame produced is bright and vibrant.
Check hopper to check that fuel level is sufficient, and replenish if low. Should the quality of wood
pellets be poor, or the length of the pellets too long, this may cause an obstruction in the feed system.
Remove pellets and follow Care and Maintenance instructions.
Check status of Grill Probe. Follow Care and Maintenance instructions if dirty. Contact Customer
Service for a replacement part if damaged.
Push the "P" SET button, and increase the "P" setting value.
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