Troubleshooting - Pit Boss 2 Series Assembly And Operation Manual

Proper cleaning and maintenance will prevent common operational problems. When your Pit Boss® smoker is
operating poorly, or used less frequently, the following troubleshooting tips may be helpful.
WARNING: Always disconnect the electrical cord prior to opening the smoker for any inspection, cleaning, maintenance or service
work. Ensure the digital electric smoker is completely cooled to avoid injury.
PROBLEM CAUSE
No Power To Not Connected To Power
Controller Source
Fuse Blown On
Controller
Faulty Controller
Power Light Unit Not Turned On
Not On
Faulty Controller
Element (Heating) Bad Connection
Not On
Faulty Controller
TEMP / TIME Will Not Faulty Controller
Adjust
Temperature In Main Temperature Sensor
Cabinet Is Inaccurate wire not making
connection.
Faulty Controller
Unit Takes Too Long Cold Climate
/ Excessive Time
Extension Cord Used
To Achieve Desired
Temperature
Door Not Closed
Water Pan Not Properly
Located
Faulty Controller
Door Not Closing Poor Door Alignment
Properly
Damaged Door Seal
Grease Leaking From Door Not Closing
Cabinet Door Properly
Unit Not Level
Grease Tray Is Full
Drain Tube Is Clogged
No Smoke Is Being No Wood Chips
Produced
Element Times Out, Not
Enough Heat To Wood
Chips
Damaged Wood
Chip Box

TROUBLESHOOTING

SOLUTION
Ensure smoker is plugged into a working power source. Reset breaker. Ensure GFCI is the correct power
supply (see Electric Wire Diagram for access to electric components). Ensure all wire connections are
firmly connected and dry.
Remove cooking components from the main smoke cabinet. Turn the unit onto its side, and remove
the screws on the rear side of the Control Board. Check the fuse for a broken wire or if the wire has
turned black. If yes, manually replace with a new fuse.
Controller needs to be replaced. Contact Customer Care for a replacement part.
Rotate Controller to turn unit on.
Controller needs to be replaced. Contact Customer Care for a replacement part.
Check to ensure the connectors are firmly connected. Disconnect, and reconnect.
Controller needs to be replaced. Contact Customer Care for a replacement part.
Controller needs to be replaced. Contact Customer Care for a replacement part.
Access the electrical components on the base of the unit (see Electric Wire Diagram) and check for
any damage to the Temperature sensor probe wires. Ensure Temperature Probe spade connectors are
firmly connected, and connected correctly.
Controller needs to be replaced. Contact Customer Care for a replacement part.
Outdoor temperature is below 65°C / 18°F, so the unit may take extended heating time.
Using an extension cord may reduce the power supply to the unit. Plug the appliance directly into
power source or ensure maximum length extension cord is 7.6 meters / 25 feet, minimum gauge 12/3.
Ensure door is closed, seal is not damaged, and the door latch is secure.
Check the water pan to ensure it is sitting properly on the support brackets. See Assembly Instructions
for further instruction.
Controller needs to be replaced. Contact Customer Care for a replacement part.
Adjust door hinges to ensure that door is mounted correctly. See Assembly Instructions.
Door needs to be replaced. Contact Customer Care for a replacement parts.
Ensure door is closed, seal is not damaged, and the door latch is secure.
Move unit to a level cooking surface. Ensure that there is no damage to the support legs.
Empty grease tray and re-install. Follow Care and Maintenance instructions.
Follow Care and Maintenance instructions.
Add wood chips to the wood chip box.
The heating element is not staying on long enough to heat the wood chips, which is due to the TEMP
being set too low. First, open the rear vents completely to promote airflow. Next, reset TEMP higher to
turn on the element for 20 minutes.
Wood chip box needs to be replaced. Contact Customer Care for a replacement parts.
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