Troubleshooting - Pit Boss PRO Series Assembly And Operation Manual

Proper cleaning, maintenance and the use of clean, dry, quality fuel will prevent common operational problems. When your Pit
Boss® grill is operating poorly, or on a less frequent basis, the following troubleshooting tips may be helpful.
WARNING: Always disconnect the electrical cord prior to opening the grill for any inspection, cleaning,
maintenance or service work. Ensure the grill is completely cooled to avoid injury.
PROBLEM CAUSE
No Power Lights On Not Connected To Power
The Controller Source
Loose connection at the
AC/DC adapter
AC/DC adapter is
damaged
Pellets in the Burn Auger Not Primed
Pot Will Not Light
Readout of actual Grill Probe dirty
temperature will not
Grill Probe is broken
adjust
Grill Will Not Achieve Insufficient Air Flow
Or Maintain Stable Through Burn Pot
Temperature
Ash Box not installed
properly
Lack Of Fuel, Poor Fuel
Quality, Obstruction In
Feed System
Grill Probe
24

TROUBLESHOOTING

SOLUTION
Ensure unit is plugged into a working power source. Reset breaker. See Electric Wire Diagram for
access to electric components. Ensure all wire connections are firmly connected and dry. Unplug and
re-plug the AC adapter cords.
Check to see if there is a green LED light glowing on the adapter. If not, disconnect the input and the
output connections of the adapter and reconnect.
AC/DC adapter needs to be replaced. Contact Customer Care for a replacement.
Before the unit is used for the first time or anytime the hopper is completely emptied out, the auger
must be primed to allow pellets to fill the auger tube. If not primed, the igniter will timeout before
the pellets reach the Burn Pot. Follow Auger Priming Procedure .
Check status of Grill Probe. Follow Care and Maintenance instructions if dirty.
Grill Probe need to be replaced. Contact Customer Care for a replacement.
Check Burn Pot for ash build-up or obstructions. Follow Care and Maintenance instructions for
ash build-up. Check fan. Ensure it is working properly and air intake is not blocked. Follow Care and
Maintenance instructions if dirty. Check auger motor to confirm operation, and ensure there is no
blockage in the auger tube. Once all the above steps have been done, start the grill and wait for 10
minutes. Check that the flame produced is bright and vibrant.
Check inside the grill barrel to verify placement of the removable Ash Box from under the grill barrel
has a good seal. Follow Care and Maintenance instructions for ash build-up, proper fastening of the
buckle latch, and correct installation. Contact Customer Care for a replacement part if damaged.
Check hopper to check that fuel level is sufficient, and replenish if low. Should the quality of wood
pellets be poor, or the length of the pellets too long, this may cause an obstruction in the feed system.
Remove pellets and follow Care and Maintenance instructions.
Check status of Grill Probe. Check connection from inside the hopper. Disconnect the connecter
and reconnect. Follow Care and Maintenance instructions if dirty. Contact Customer Care for a
replacement part if damaged.