Troubleshooting - Pit Boss 0094876 Assembly And Operation Instructions Manual

Proper cleaning, maintenance and the use of clean, dry, quality fuel will prevent common operational problems. When your Pit
Boss smoker is operating poorly, or on a less frequent basis, the following troubleshooting tips may be helpful.
For FAQ, please visit www.pitboss-grills.com . You may also contact your local Pit Boss authorized dealer or contact Customer
Service for assistance.
WARNING: Always disconnect the electrical cord prior to opening the smoker for any inspection, cleaning,
maintenance or service work. Ensure the smoker is completely cooled to avoid injury.
Problem Cause
No Power Lights Power Button
On The Control
Not Connected To
Board
Power Source, GFCI
Outlet Has Tripped
Fuse Blown On The
Control Board
Faulty Control Board
Fire In Burn Pot Auger Not Primed
Will Not Light
Auger Motor Is
Jammed
Igniter Failure
Insufficient Air Flow
Through Fire Pot
Flashing Dots On The Igniter Is On
LED Screen
Flashing Grill Temperature Is
Temperature On Below 65°C /150°F
LED Screen
"ErH" Error Code The Smoker Has
Overheated, Possibly
Due To Grease Fire Or
Excess Fuel.

TROUBLESHOOTING

SOLUTION
Press the Power Button. Try another attempt and hold for two seconds to verify connection.
Ensure smoker is plugged into a working power source. Reset breaker. Ensure GFCI is a
minimum 10 Amp service (see Electric Wire Diagram for access to electric components).
Ensure all wire connections are firmly connected and dry.
Remove cooking components from the main smoke cabinet. Turn the unit onto its side, and
remove the screws on the rear side of the Control Board. Check the fuse for a broken wire or
if the wire has turned black. If yes, manually replace with a new fuse.
Control Board needs to be replaced. Contact Customer Service for a replacement part.
Before the unit is used for the first time or anytime the hopper is completely emptied out,
the auger must be primed to allow pellets to fill the burn pot. If not primed, the igniter will
timeout before the pellets ignite. Follow Hopper Priming Procedure .
Remove cooking components from the main smoke cabinet. Press the Power Button to turn
the unit on, turn Temperature Control Dial to SMOKE, and inspect the auger feed system.
Visually confirm that the auger is dropping pellets into the burn pot. If not operating
properly, call Customer Service for assistance or a replacement part.
Remove cooking components from the main smoke cabinet. Press the Power Button to
turn the unit on, turn Temperature Control Dial to SMOKE, and inspect the igniter. Visually
confirm that the igniter is working by placing your hand above the burn pot and feeling for
heat. Visually confirm that the igniter is protruding approximately 13mm / 0.5 inches in the
burn pot. If not operating properly, follow Manual Start-up Procedure to continue use of
smoker; however, call Customer Service for assistance or a replacement part.
Check fire pot for ash build-up or obstructions. Follow Care and Maintenance instructions for
ash build-up. Check fan. Ensure it is working properly and air intake is not blocked. Follow
Care and Maintenance instructions if dirty.
This is not an error that effects the unit. Used to show that the unit has power and is in
Start-Up mode (igniter is on). The igniter will turn off after five minutes. Once the flashing
dots disappear, the grill will begin to adjust to the desired temperature selected.
This is not an error that effects the unit; however, it is used to show that there is some risk
that the fire could go out. Check hopper for sufficient fuel or if there is an obstruction in
the feed system. Remove pellets and follow Care and Maintenance instructions. Check grill
temperature probe and follow Care and Maintenance instructions if dirty. Check burn pot
for ash build-up or obstructions, and follow Care and Maintenance instructions for ash
build-up. Check fan. Ensure it is working properly and air intake is not blocked. Follow Care
and Maintenance instructions if dirty. Check auger motor to confirm operation (rotation),
and ensure there is no blockage in the auger tube.
Press and hold the Power Button to turn the unit off, and allow smoker to cool. Follow Care
and Maintenance instructions. After maintenance, remove pellets, and confirm positioning
of all component parts. Once cooled, press the Power Button to turn the unit on, then select
desired temperature. If error code still displayed, contact Customer Service.
21