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Identifier
Status
Reinstall Windows using a USB recovery drive
CAUTION:
This process formats the hard drive and removes all data on your computer. Ensure that you back up data on your
computer before beginning this task.
NOTE:
Before reinstalling Windows, ensure your computer has more than 2 GB of memory and more than 32 GB of storage
space.
NOTE:
This process may take up to an hour to complete and your computer will restart during the recovery process.
1
Connect the USB recovery drive to your computer.
2
Restart your computer.
3
Press F12 after the Dell logo is displayed on the screen to access the boot menu.
A Preparing one-time boot menu message appears.
4
After the boot menu loads, select the USB recovery device under UEFI BOOT.
The system reboots and a screen to Choose the keyboard layout is displayed.
5
Choose your keyboard layout.
6
In the Choose an option screen, click Troubleshoot.
7
Click Recover from a drive.
8
Choose one of the following options:
•
Just remove my files to do a quick format.
•
Fully clean the drive to do a complete format.
9
Click Recover to start the recovery process.
Identifier
Status
Enhanced Pre-Boot System Assessment (ePSA)
diagnostics
CAUTION:
Use the ePSA diagnostics to test only your computer. Using this program with other computers may cause invalid
results or error messages.
The ePSA diagnostics (also known as system diagnostics) performs a complete check of your hardware. The ePSA is embedded with the
BIOS and is launched by the BIOS internally. The embedded system diagnostics provides a set of options for particular devices or device
groups allowing you to:
•
Run tests automatically or in an interactive mode
•
Repeat tests
•
Display or save test results
•
Run thorough tests to introduce additional test options to provide extra information about the failed device(s)
•
View status messages that inform you if tests are completed successfully
•
View error messages that inform you of problems encountered during testing
NOTE:
Some tests for specific devices require user interaction. Always ensure that you are present at the computer terminal
when the diagnostic tests are performed.
For more information, see
Dell EPSA Diagnostic
124
Troubleshooting
GUID-3E5E47A3-671E-4E01-8949-53F6F26DA1D2
Released
GUID-EE9A5D95-88BE-4EE7-983E-D97C680BDECD
Released
3.0.
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