Advantech EPC-R7300 User Manual page 54

NPF (no problem found) result is obtained.
◼
The product, though repaired within the warranty period, has been misused,
abused, or subjected to unauthorized disassembly/modification; placed in an
unsuitable environment; improperly maintained by the customer; or failure for
which Advantech is not responsible whether by accident or other cause. Such
conditions will be determined by Advantech at its sole discretion.
◼
The product is damaged beyond repair due to a natural disaster, such as a
light- ing strike, flood, earthquake, etc.
◼
The product is sent for updates, upgrades, or tests at the request of the cus-
tomer who is without warranty.
If a product has been repaired by Advantech, and within three months after such a repair the
product requires another repair for the same problem, Advantech will con- duct the repair free of
charge. However, free repairs do not apply to products that have been misused, abused, or
subjected to unauthorized disassembly/modification; placed in an unsuitable environment;
improperly maintained by the customer; or fail- ure for which Advantech is not responsible
whether by accident or other cause. Please contact your nearest regional service center for
detailed service quotations.
Before beginning out-of-warranty repairs, we will send you a pro forma invoice (P/I) with the
repair charges stated. When you remit the funds, reference the P/I number listed under "Our
Ref". Advantech reserves the right to deny repair services to customers who do not return the
DOA unit or sign the P/I. Additionally, Advantech will scrap defective products without prior
notice if customers do not return the signed P/I within three months.
Repair Report
Advantech returns each product with a repair report that shows the result of the repair. A repair
analysis report can also be provided upon request. If the defect is not caused by Advantech's
design or manufacturing, customers will be charged US$60 or US$120 for in-warranty or out-of-
warranty repair analysis reports, respectively.
Custody of Products Submitted for Repair
48