Advantech EPC-R7300 User Manual page 53

prepare a shipment invoice according to the fol- lowing guidelines to minimize goods clearance
time:
1. Give a low value to the product on the invoice, or additional charges will be lev- ied by customs
that will be borne by the sender.
2. Add information "Invoice for customs purposes only with no commercial value" on the
shipment invoice.
3. List RMA numbers, product serial numbers, and warranty status on the ship- ment invoice.
4. Add information about the country of origin of the goods
In addition, attach an invoice with the RMA number to the carton, write the RMA num- ber on the
outside of the carton, and attach the packing slip to save handling time. Please also address the
parts directly to the Service Department and mark the pack- age "Attn. RMA Service
Department".
All products must be returned in properly packed ESD material or anti-static bags. Advantech
reserves the right to return unrepaired items at the customer's cost if inap- propriately packed.
Door-to-Door transportation, such as speed post, is recommended for delivery. Oth- erwise, the
sender should bear additional charges such as clearance fees if air cargo shipment methods are
used.
Should DOA cases fail, Advantech will take full responsibility for the product and transportation
charges. If the items are not DOA, but fail within warranty, the sender will bear the freight
charges. For out-of-warranty cases, customers must cover the cost and take care of both outward
and inward transportation.
Service Charges
The product is excluded from warranty if
◼
The product is sent for repair after the warranty period is expired.
◼
The product is tested or calibrated after the warranty period is expired, and a
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