Advantech EPC-R7300 User Manual page 52

All returns from customers must be authorized with an Advantech RMA (return merchandise
authorization) number. Any returns of defective units or parts without valid RMA numbers will
not be accepted; they will be returned to the customer at the customer's cost without prior
notice.
An RMA number is only an authorization for returning a product; it is not an approval for repair or
replacement. To request an RMA number, visit Advantech's RMA web- site:
http://erma.advantech.com.tw and use an authorized user ID and password.
You must fill out basic product and customer information and describe the problems encountered
in detail in "Problem Description". Vague entries such as "does not work" and "failure" are not
acceptable.
If you are uncertain about the cause of the problem, please contact Advantech's application
engineers. They may be able to find a solution that does not require send- ing the product in for
repair.
The serial number of the entire product is required even if only a component is returned for
repair. Otherwise, the case will be regarded as out-of-warranty.
Returning the Product for Repair
Customers may be able to save time and meet end-user requirements by returning defective
products to any authorized Advantech repair facility without an extra cross- region charge.
Customers are required to contact their local repair center before global repair service will be
offered.
We recommend sending cards without accessories (manuals, cables, etc.). Remove any
unnecessary components from the card, such as the CPU, DRAM, and CF card. If you send all
these parts back (because you believe they may be part of the prob- lem), please clearly state
that they are included. Otherwise, Advantech will not be responsible for any items not listed.
Ensure that the Problem Description is enclosed.
European customers who are located outside the European community are requested to use UPS
as the shipping company. We strongly recommend adding a packing list to all shipments. Please
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