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76
en | Troubleshooting
Nothing appears on the screen.
No video.
Picture is dark.
Background is too bright to see
subject.
Configuration or video management
software identifies the unit as
"Videojet Generic".
14.1
Rebooting the unit
Reboot the unit
After a Factory Default or firmware update, reboot the unit if:
–
OR
–
4
–
OR
–
4
2023-01 | 1.2 |
You cannot connect to the unit in the Web browser.
Configuration Manager or BVMS or similar software identifies the unit as "Videojet
Generic".
Reboot the unit using one of the following methods:
In the web browser, type the IP address and then /reset (without any punctuation). Press
the Enter key.
In Configuration Manager, right-click the IP address and click Restart.
Wait two minutes for the process to complete.
Are the power cord and line connection between the
camera and monitor made properly?
- Check that the mains power to the power supply is
on.
- For IP-enabled cameras: Check to see if you have a
web page.
If you do, then try cycling the camera's power off and
on.
If you do not, then you may have the wrong IP
address. Use Configuration Manager to identify the
correct IP address.
If O.K., then:
- Check that there is 24 V output from the
transformer.
If O.K., then:
- Check the integrity of all wires and mating
connectors to the camera.
- Check that the Gain Control is set to High.
If O.K., then:
- Check that the Auto Iris Level is set to the
appropriate level.
If O.K., then:
- Check that the maximum Ethernet cable distance
has not been exceeded.
If O.K., then:
- Restore all camera settings.
Turn on backlight compensation.
The model ID may be corrupt.
Complete the steps in the section Rebooting the unit,
page 76 .
User Manual
AUTODOME IP starlight 5100i IR
Bosch Security Systems
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