Physical Reset Button - Bosch NDP-5523-Z30L User Manual

78 en | Troubleshooting
14.2

Physical reset button

You may need to complete a hardware reset if you have the following issues:
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Steps to complete a hardware reset for the camera
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For AUTODOME IP 5000i IR │ AUTODOME IP starlight 5000i IR │ AUTODOME IP starlight
5100i IR models, the reset button is near the SD card slot. To access the reset button, remove
the metal cover installed on the back of the camera.
2023-01 | 1.2 |
You can power up the camera but cannot log on to the camera using the web browser.
The camera does not start up, or fails to power up via PoE.
The camera cannot search an IP address.
The camera's firmware crashed.
You forgot the password to access the camera.
The image becomes frozen.
You cannot update the firmware.
The camera disconnects from the network at random and needs a reboot.
The camera no longer finds pre-positions (preset positions).
You cannot configure the camera using the web browser.
The camera has no video out.
Apply power to the camera. Search for the IP address, and then log on to the camera
using the web browser. (Note: You can use Configuration Manager to identify the IP
address.)
Find the hardware reset button on the camera block. (See each section below to locate
the reset button for your camera model.)
Push and hold the reset button for more than 10 seconds. The red LED indicator on the
PCBA board will come on to show that the hardware reset started.
Let the camera complete a self-check. When the self-check completes, the red LED will go
off.
Search again for the IP address. Access the camera using the web browser. Set the initial
password for the camera.
User Manual
AUTODOME IP starlight 5100i IR
Bosch Security Systems