Table of Contents
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Contents
Manuals ................................................................................................................................................................. 2
Contents ................................................................................................................................................................ 3
Conventions Used in This Document .................................................................................................................... 6
Signs and symbols for safety ........................................................................................................................ 6
Notations used in the text .............................................................................................................................. 7
Optical disk drive ........................................................................................................................................... 7
Hard disk drive .............................................................................................................................................. 7
Removable media ......................................................................................................................................... 7
Abbreviations of Operating Systems (Windows) ........................................................................................... 8
Trademarks ........................................................................................................................................................... 9
License Notification ............................................................................................................................................. 10
Warnings and Additions to This Manual ............................................................................................................... 13
Latest editions ............................................................................................................................................. 13
Chapter 1 Maintenance .................................................................................................................................... 14
1.
Relocation and Storage ............................................................................................................................... 15
2.
Daily Maintenance ....................................................................................................................................... 17
2.1
Checking and Applying Updates ...................................................................................................... 17
2.2
Checking Alerts ................................................................................................................................ 17
2.3
Checking STATUS LED ................................................................................................................... 18
2.4
Backup ............................................................................................................................................. 18
2.5
Cleaning ........................................................................................................................................... 18
2.5.1
Cleaning the server ............................................................................................................ 19
2.5.2
Cleaning the tape drive ...................................................................................................... 19
2.5.3
Cleaning the keyboard and mouse .................................................................................... 19
3.
User Support ............................................................................................................................................... 20
3.1
Maintenance Services ..................................................................................................................... 20
3.2
Before Asking for Repair .................................................................................................................. 20
4.
Collecting Failure Information ..................................................................................................................... 21
4.1
Collecting Event Logs ...................................................................................................................... 21
4.1.1
Windows Server 2012 R2 / Windows Server 2012 ............................................................ 21
4.1.2
Windows Server 2008 R2 .................................................................................................. 24
4.2
Collecting Configuration Information ................................................................................................ 25
4.2.1
Windows Server 2012 R2 / Windows Server 2012 ............................................................ 25
4.2.2
Windows Server 2008 R2 .................................................................................................. 26
4.3
Collecting User-Mode Process Dump .............................................................................................. 26
4.4
Collecting Memory Dump ................................................................................................................. 26
5.
Troubleshooting .......................................................................................................................................... 27
5.1
Problem of Powering On .................................................................................................................. 27
5.2
Problem of Starting EXPRESSBUILDER ......................................................................................... 28
5.3
Problem of Installing OS .................................................................................................................. 30
5.4
Problem of Starting OS .................................................................................................................... 34
5.5
Problem of Windows STOP Error .................................................................................................... 35
5.6
Problem of RAID System ................................................................................................................. 35
5.7
Problem of Internal Devices and Other Hardware ........................................................................... 37
5.8
Problem of Operating Windows ....................................................................................................... 38
5.9
Problem of EXPRESSBUILDER on Windows .................................................................................. 39
Express5800/R120g-1M, R120g-2M Maintenance Guide
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