GVM -PRO-SD650B Manual page 21

How to Obtain Warranty Service
You can directly contact the product salesperson or authorized service agency, or call GVM's after-
sales service hotline to contact us and have our service personnel arrange service for you. When
applying for warranty service, you should provide a valid warranty card as a warranty certificate to
be eligible for warranty service. If you cannot provide a valid warranty card, we may also provide
you with warranty service under the circumstance that our products or components are confirmed
to be within the warranty scope, but this is not our obligation.
Cases where warranty does not apply:
If the product meets the following conditions, the warranty and service under this document will not
apply:
1．The product or parts have exceeded the corresponding warranty period.
2．Malfunctions or damages caused by incorrect or improper use, maintenance, or storage, such as
improper handling, use for purposes other than the reasonable expectations of the product,
incorrect insertion or removal of external devices, falling or crushing due to external force, or
exposure to inappropriate temperature, solvents, acids, alkalis, water immersion, or damp
environments.
3．Malfunctions or damages caused by unauthorized installation, repair, modification, addition, or
disassembly by institutions or personnel not authorized by GVM.
4．Modifications, changes, or removals of the original identification information of the product or its
parts.
5．Lack of valid warranty card.
6．Malfunctions or damages caused by the use of unauthorized, non-standard or non-publicly
released software.
7．Malfunctions or damages caused by force majeure or accidents;
8．Other malfunctions or damages not caused by quality issues of the product itself. In such cases,
you should seek solutions from the relevant responsible parties, and GVM will not be held liable.
Malfunctions or damages caused by components, accessories, or software not covered by the
warranty or beyond the warranty scope that renders the product unable to function properly are
not covered by the warranty. Fading, wear, and consumption that is normal during the product
usage process is not covered by the warranty.
Product Warranty and Service Support Information
The product warranty period and service types are implemented according to the following "Product
Warranty Information" for each product category, component, and optional equipment:
Product
Category
Component Circuit Board
Imaging lens, softbox, adapter, power
cord, battery Handle, light stand, battery
Other holder, battery, Fresnel lens, grid, belt,
etc. Consumable or electrically sensitive
parts are not covered by the warranty.
Optional
19
Maintenance
Warranty Service Type
Period(Month)
12 Month Customer service repair
None No Warranty