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The Windows version of the VictronConnect app does not support Bluetooth. Use an Android, iOS or macOS device instead. Or
alternatively connect using a
VE.Direct to USB
• The controller is missing in the VictronConnect device list
Some steps to try to resolve this issue are:
Press the orange refresh button at the bottom of the VictronConnect device list and check if the solar charger is now listed.
Only one phone or tablet can be connected to the solar charger at any given time. Make sure no other devices are connected
and try again.
Try to connect to another Victron product, does this work? If that also does not work, there probably is an issue with the phone
or tablet.
Rule out any issues with the phone or the VictronConnect app by using another phone or tablet and try again.
If still unresolved, refer to the
• PIN code lost
If you have lost the PIN code, you will need to reset the PIN code to its default PIN code. This is done in the VictronConnect
app:
Navigate to the device list of the VictronConnect app.
Enter the solar charger's unique PUK code as printed on its product information sticker.
Click on the option symbol next to the solar charger listing.
A new window will open which allows you to reset the PIN code back to its default: 000000.
• How to communicate without Bluetooth
In case Bluetooth is not functional, turned off or unavailable, VictronConnect can communicate via the unit's VE.Direct port. Or,
if the unit is connected to a GX device, VictronConnect can communicate via VRM. For more information see paragraph: "The
different ways to connect with VictronConnect".
9.7. Settings or firmware issues
9.7.1. Incorrect settings
Incorrect settings can cause strange solar charger behaviour. Check if all settings are correct.
If in doubt, it could be an option to reset all settings to default using the VictronConnect app and then make all required settings.
Consider saving the existing settings before performing a reset.
In most cases the default setting can be used with only minor changes.
If help is required with making settings, please refer to the manual or contact your Victron supplier or distributor.
9.7.2. Firmware issues
To rule out a firmware bug, update the firmware.
NOTE: It might be useful to write down the firmware number before and after the update. This can be usefull information should
you need to request support.
On first connection, the controller might have updated the firmware. If the controller did not automatically ask for a firmware
update, check if the controller is running the most up to date firmware and perform a manual update:
• Connect to the controller.
• Click on the settings symbol
• Click the option symbol
.
• Go to product info.
• Check if you are running the latest firmware and look for the text: "This is the latest version".
• If the controller does not have the most up to date firmware, perform a firmware update by pressing the update button.
Page 54
MPPT solar charger manual
interface.
VictronConnect
manual.
.
Troubleshooting and Support
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