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Page EN-38
Troubleshooting table
Troubleshooting table
Malfunctions can occur in all electrical appliances. This does not necessarily mean there is a
defect in the appliance. For this reason, please check the tables to see if you can correct the
malfunction.
WARNING
Risk of electric shock! Touching live parts may result in severe injury or death.
■ Never attempt to repair the appliance yourself. You can put your own and future
users' lives in danger. Only authorised specialists are allowed to carry out this re-
pair work.
Problem
Possible causes
Not enough detergent used.
Water is too hard.
Wash result is
Too much laundry is in the
unsatisfactory/poor.
drum.
Water temperature is too low.
Stains have not been pre-
treated.
Too much detergent used.
Too much foam is
created during the
Detergent is not suitable for
wash cycle.
washing machines.
Fabric softener/
Insert in fabric softener/starch
fabric-care product
compartment
was not dispensed.
inserted properly or is clogged.
Laundry was washed at a
temperature that was too hot.
Laundry is
discoloured.
Whites and colours were not
separated.
Laundry has mould
Damp and/or worn laundry was
stains.
left in the washing drum.
Detergent residue
Too much detergent used.
on laundry.
Wash result is not satisfactory
Solutions, tips
Dispense detergent in accordance with
manufacturer instructions.
Use the amount of detergent
recommended by the manufacturer for
the water hardness in your area.
Only load the maximum intended
amount of washing into the appliance.
Wash laundry at a higher water
temperature, if necessary select
another wash cycle.
Treat stains with ox-gall soap or stain
remover if necessary.
Next time, use less detergent.
Use detergent suitable for washing
machines.
Remove the insert, clean and insert
was not
properly (see page EN-29).
Bleach laundry carefully if necessary.
Remove mould stains carefully before
the next wash, preferably with a special
cleaner. Ask for advice at a chemist's.
Wash laundry with the correct dosage
of detergent.
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