Xerox AltaLink C8130 Series User Manual page 290

Troubleshooting
D O C U M E N T FA I L S TO P R I N T
P P R R O O B B A A B B L L E E C C A A U U S S E E S S
Selected tray has wrong paper size loaded, or paper
type or color is not available.
Incorrect network settings.
The way the printer was installed on the network could
be an issue.
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Xerox ® AltaLink ® C8130/C8135/C8145/C8155/C8170 Series Color Multifunction Printer User Guide
S S O O L L U U T T I I O O N N S S
To view the Job Status for a failed print on the touch
screen:
1 At the printer control panel, press the H H o o m m e e
button.
2 Touch J J o o b b s s .
3 From the jobs list, touch the held job name. The
resources required for the job appear on the control
panel.
4 Do one of the following:
• To print the job, replenish the resources
required. The job resumes automatically when
the required resources are available. If the job
does not print automatically, touch R R e e s s u u m m e e .
• To choose an alternative paper source to enable
the job to print, touch P P r r i i n n t t O O n n A A l l t t e e r r n n a a t t e e
P P a a p p e e r r . Select a paper tray, then touch O O K K .
• To delete the print job, touch D D e e l l e e t t e e . At the
prompt, touch D D e e l l e e t t e e .
Note: The Print On Alternate Paper option
is enabled using the Embedded Web
Server.
5 To return to the Home screen, press the H H o o m m e e
button.
To reset network settings, contact your system
administrator or refer to the System Administrator
Guide at www.xerox.com/office/ALC81XXdocs.
• Ensure that the printer is connected to the network.
• Determine if a print spooler or a computer sharing
the printer is buffering all print jobs and then
spooling them to the printer. Spooling can slow
print speeds.
• To test the printer, print an information page, such
as the Basic Configuration Report. If the page
prints, there could be a network or printer
installation issue. For help, contact your system
administrator.