After Sales Service - Miele PWM 511 Operating And Installation Instructions

Problem solving guide
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The turn resistance will noticeably reduce. When the emergency
release element moves freely, the door is unlocked.
Useful tip: It is not necessary to screw the emergency release
element back in.
The door can now be opened.

After sales service

Contact Miele Professional Service in the case of any faults.
When contacting the Miele Professional Service Department, please
quote the model, serial number and material number of your machine.
This information can be found on the data plate. The data plate is
visible above the porthole glass when the drum door is open, or on
the back of the machine at the top.
Please also pass on the fault message appearing in the machine
display to the Miele Professional Service Department.
Use only genuine Miele original spare parts. The Miele
Professional Service Department will also require model, serial
number (SN) and material number (Mat.-nr.) when ordering.