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Miele PWM 511 Operating And Installation Instructions

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Operating and installation Instructions
Commercial Washing Machine
PWM 511
It is essential to read these operating
en-AU, NZ
instructions before installing and using the
appliance. This prevents both personal injury
and damage to the appliance.
M.-Nr. 12 071 950

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  • Page 1 Operating and installation Instructions Commercial Washing Machine PWM 511 It is essential to read these operating en-AU, NZ instructions before installing and using the appliance. This prevents both personal injury and damage to the appliance. M.-Nr. 12 071 950...

  • Page 2: Table Of Contents

    Contents Caring for the environment .................... Disposing of your old appliance..................Warning and Safety instructions..................Explanation of the safety instructions and warnings on the machine....... Correct application......................Preventing problems ......................Technical safety......................... 10 Correct use........................12 Chlorine and component damage..................14 Accessories ........................
  • Page 3 Contents Changing the programme sequence ................36 Changing a programme..................... 36 Altering the wash programme ..................36 Cancelling a programme ....................36 Switching on the washing machine after a power failure..........36 Adding or removing laundry ....................37 Problem solving guide  ....................38 Problem solving guide .......................
  • Page 4 Contents Operation/Display......................65 Language ........................65 Language menu ......................65 Set languages ....................... 65 Display brightness......................65 Time ..........................66 Date..........................66 Volume .......................... 66 Visibility parameters ...................... 66 “Machine off” status ..................... 66 Delay start ........................66 Memory ......................... 67 Temperature unit ......................
  • Page 5 Contents Copyright and licences...................... 75...

  • Page 6: Caring For The Environment

    Caring for the environment Disposal of the packing material The packaging is designed to protect the washing machine from damage during transportation. The packaging materials used are selected from materials which are environmentally friendly for disposal and should be recycled. Recycling the packaging reduces the use of raw materials in the manufacturing process and also reduces the amount of waste in landfill sites.

  • Page 7: Warning And Safety Instructions

    Miele cannot be held liable for injury or damage caused by non- compliance with these instructions. Keep these operating instructions in a safe place and pass them on to any future owner.

  • Page 8: Correct Application

    Warning and Safety instructions Correct application  The washing machine is only suitable for washing fabrics with a care label stating that they are suitable for machine washing. Any other applications may be dangerous. The manufacturer cannot be held liable for damage resulting from incorrect or improper use or operation of the machine.

  • Page 9: Preventing Problems

    Warning and Safety instructions Preventing problems  Never use solvent-based detergents, e.g. those containing benzine, in this washing machine. This may result in damage to component parts and create toxic fumes. Risk of fire and explosion!  When washing with high temperatures, remember that the porthole glass becomes hot.

  • Page 10: Technical Safety

    It is most important that this basic safety requirement is present and regularly tested and, where there is any doubt, the on- site wiring system should be inspected by a qualified electrician. Miele cannot be held liable for the consequences of an inadequate earthing system (e.g. electric shock). ...
  • Page 11 Warning and Safety instructions  The plug of the washing machine (if fitted) must be accessible at all times to ensure that the washing machine can be disconnected from the electricity supply at any time.  For hard-wired machines, an all-pole means of deactivation must be provided on site.

  • Page 12: Correct Use

    If, however, you do wish to descale your washing machine, only use proprietary non-corrosive descaling agents and strictly observe the instructions on the packaging. Special descaling agent is available from Miele. Strictly observe the instructions for the packaging. ...
  • Page 13 Warning and Safety instructions  Do not store chemicals (liquid detergents, additives) on the machine lid. They may cause discolouration or lacquer damage. Accidently spilled chemicals should be removed from the surface immediately with a wet cloth.  Only use dyes, dye removers, and descaling agents suitable for use in a washing machine.

  • Page 14: Chlorine And Component Damage

    Warning and Safety instructions Chlorine and component damage  Frequent use of chlorine products increases the risk of damage to components.  The use of substances containing chlorine, such as sodium hypochlorite and chlorine bleach in powder form, can however result in damage to the protective layer of stainless steel and corrosion on components.

  • Page 15: Accessories

    Warning and Safety instructions Accessories  Only use genuine Miele spare parts and accessories with this machine. Using spare parts or accessories from other manufacturers will invalidate the warranty, and Miele cannot accept liability. Disposing of your  Ensure that the door locks are unusable when disposing or old appliance scrapping old washing machines.

  • Page 16: Guide To The Machine

    Guide to the machine Guide to the machine ⑤ ⑥ ⑦ ⑧ ⑨ ⑩ ④ ⑪ ⑮ ③ ② ⑯ ⑫ ⑫ ⑱ ① ⑰ ⑬ ⑭ Access to drain filter and drain pump or drain valve Drum door Door handle Detergent dispenser drawer Display (further information can be found in "Operation") Electrical connection...

  • Page 17: Control Panel

    Guide to the machine Control panel ① ② ③ ④ ⑤ ⑥  language sensor Optical interface For selecting the current user language. For service technicians. The operating language is displayed again  button at the end of the programme. For switching the washing machine on ...

  • Page 18: Operation

    Operation Sensors and touch display The sensors ,  and Start/Stop and the elements in the display respond to fingertip contact. Every touch of the sensors is confirmed by a keypad tone. You can adjust the volume of the keypad tone or switch it off (see “Supervisor level”).

  • Page 19: Examples Of How To Operate The Appliance

    Operation Examples of how to operate the appliance Selection lists "Programmes" menu (single selection)  Programmes 11:02   White items Colours intensive   Coloured Colours items Eco short Help You can scroll to the right or the left by swiping your finger across the screen.
  • Page 20 Operation Setting numerical You can set numerical values in some menus. values The following example shows how to set the time of day. The “Supervisor level” section describes how to get to this level.  Time   12 00 Enter the numbers by swiping upwards or downwards.
  • Page 21 Operation Pull-down menu The following example describes the display for an ongoing wash programme. The “Programme start – Programme end” section describes how to get to this level.   Status  11:02  2:27 Time left White items Washing and heating If an orange bar appears at the top of the screen in the middle of the display, you can open the pull-down menu.

  • Page 22: Operating The Launderette Version

    Operation Operating the launderette version The entry menu will vary depending on the programming status (see "Supervisor level - Controls"). Shortcuts are the easiest way to operate the machine. Operators cannot change the preset programmes. Launderette, basic  11:02  ...

  • Page 23: Washing

    Washing Preparing for use Emptying pockets Empty all pockets.   Damage due to foreign objects. Foreign objects (e.g. nails, coins, paper clips etc.) can cause damage to garments and to components in the machine. Check the laundry before washing and remove any foreign objects. Sorting the Sort the laundry by colour and by care label.

  • Page 24: Loading And Switching On The Washing Machine

    Washing Loading and switching on the washing machine Loading the Prepare the washing machine.  washing machine Switch on the washing machine with the  button.  The welcome screen will light up. Pull the door handle to open the drum door. ...
  • Page 25 Washing  Make sure that no items are caught between the drum door and the opening. Close the door by pressing it until the pre-latch engages.  The drum door engages, but does not lock yet. The drum door locks automatically as soon as the machine starts.

  • Page 26: Washing With Dispenser Drawer

    Washing Washing with dispenser drawer Adding detergent using the dispenser drawer. For standard programmes, add powder detergent for the main wash  to the  dispenser compartment. If required, add detergent for the pre-wash to the  dispenser compartment and add fabric softener to the  dispenser compartment.

  • Page 27: Dyes, Dye Removers And Descaling Agents

    Washing Dyes, dye Proprietary dyes, dye removers and descaling agents may only be removers and used in this machine if the manufacturer expressly states that they descaling agents are suitable for use in a washing machine. The manufacturer's instructions on the packaging must be observed. Detergent Avoid dispensing more than the required amount as this can cause dispensing...

  • Page 28: Selecting A Programme

    Washing Selecting a programme Programmes There are different ways to select a programme.  11:02    Programmes Favourites Supervisor Help Programmes You can select a programme from the  menu. Programmes Touch the selection area.   Programmes 11:02 ...

  • Page 29: Selecting Programme Settings

    Washing The display will change to the standard menu for that wash programme. With favourite programmes, the majority of the programme settings are preset and cannot be changed. Selecting programme settings Selecting a load To enable load specific dispensing and an adjusted programme size sequence, you can specify the load size for some programmes.
  • Page 30 Washing Selecting the You can alter the preset temperature of the wash programme. temperature Temperature (°C) Touch the selection area.   11:02 Overview  9,0/9,9 kg 1300 White items °C Extras 0:56 h  Timer Help Details  11:02 Temperature in °C Finer adjustment Select the desired temperature from the pre-settings.
  • Page 31 Washing Selecting a spin You can alter the preset spin speed of the wash programme. speed Spin speed in rpm Touch the selection area.   11:02 Overview  9,0/9,9 kg 1300 White items °C Extras 0:56 h  Timer Help Details ...

  • Page 32: Selecting Extras

    Washing Selecting Extras Selecting Extras You can select Extras for some wash programmes. Extras Touch the selection area.   11:02 Overview  9,0/9,9 kg 1300 White items °C Extras 0:56 h  Timer Help Details  Extras 11:02  ...

  • Page 33: Programme Start - Programme End

    Washing Programme start – programme end Starting a The programme can be started as soon as the Start/Stop sensor is programme flashing on and off. Touch the Start/Stop sensor.  The door will lock ( symbol) and the wash programme will start. ...

  • Page 34: Timer

    Washing Timer The programme start date, programme start time and programme end time can be selected using the timer. This mode is also referred to as Delay start.  Timer Setting the timer Touch the selection area.   11:02 Overview ...

  • Page 35: Special Features In The Programme Sequence

    Special features in the programme sequence Spin Final spin speed After a programme is selected, the maximum spin speed for this wash programme is shown in the pre-start menu. A reduction of the final spin speed is possible. Depending on the programme, it may also be possible to increase the speed.

  • Page 36: Changing The Programme Sequence

    Changing the programme sequence Changing a programme Altering the wash Before selecting a new programme, cancel the current programme programme and select a new one. Cancelling a programme You can cancel a programme at any time after it has started. The payment programmes or the disinfection programmes can only be cancelled by entering a code.

  • Page 37: Adding Or Removing Laundry

    Changing the programme sequence Adding or removing laundry You can add or remove laundry items during the first few minutes after the programme has started.  Status  11:02  0:49 Time left Washing and Coloured heating items Add laundry Add laundry Touch the selection area.

  • Page 38: Problem Solving Guide

    Problem solving guide Problem solving guide Opening the door in an emergency in case of a power cut The drum door cannot be opened.  Warning! Danger from rotating drum and danger of scalding. Before inserting the Torx wrench, make sure that the machine is disconnected from the electricity supply, the drum has stopped and there is no water in the machine.

  • Page 39: After Sales Service

    Miele. This will save you time and money because you will not need a service call. Please note, however, that a call-out charge will be applied to unnecessary service visits where the problem could have been rectified as described in these operating instructions.
  • Page 40 “Start/Stop” Start the programme again.  button. If the fault message appears again, contact Miele. The display is dark and the The display has switched off automatically to save energy. Start/Stop sensor is Touch any sensor. The display will switch on again.

  • Page 41: Programme Cancellation And Fault Message

    F - Drainage fault. If The drain is blocked or restricted. The drain hose has been machine restart is fixed too high. unsuccessful, call Miele. Clean the drain filter and the drain pump.  The maximum delivery head is 1 m.

  • Page 42: A Fault Message Appears In The Display

    F - Water intake fault. If The hot water supply is blocked or restricted. machine restart is Check whether the hot water supply has been turned on  unsuccessful, call Miele. properly. Check whether the inlet hose is kinked.  ...

  • Page 43: Insufficient Wash Results

    Problem solving guide Insufficient wash results Problem Possible cause and remedy Liquid detergent does not Liquid detergents usually contain no bleaching agents. give the required result. They do not remove fruit, coffee and tea stains. Use a general purpose powder detergent containing a ...

  • Page 44: General Problems With The Washing Machine

    Problem solving guide General problems with the washing machine Problem Possible cause and remedy The washing machine The machine feet are not level. vibrates during the spin Level the machine and adjust the feet.  cycle. The pump makes strange Not a fault Slurping noises occur at the start and end of noises.

  • Page 45: The Door Will Not Open

    Call Miele.  fault. Call Miele. Opening the door in the event of a blocked drain outlet and/or power cut  Disconnect the machine from the electrical power supply. There is a lever behind the detergent drawer panel which opens the access panel to the ...
  • Page 46 Problem solving guide Open the access panel to the drainage system.  If the drain outlet is clogged, a large amount of water may be retained in the washing machine.  If laundry has been washed at a high temperature, water draining out of the machine will still be hot.
  • Page 47 Problem solving guide Remove any foreign objects (e.g. buttons, coins, etc.) and clean the interior. Turn the  impeller by hand to check that it rotates freely. Put the drain filter back in place and screw it tight.   Make sure the drain filter is reinserted and securely tightened. Otherwise there is a risk of water leakage during use.

  • Page 48: Cleaning And Care

    Cleaning and care Carry out cleaning and maintenance of the machine after use if  possible. Do not use a pressure washer or hose to clean the machine. Clean the machine casing, control panel and plastic parts with a  mild, non-abrasive detergent or with a soft damp cloth only.

  • Page 49: Cleaning The Detergent Drawers, Detergent Compartments And Siphons

    Cleaning and care Cleaning the detergent drawers, detergent compartments and siphons Clean the detergent drawer and the detergent compartments  thoroughly with hot water as required to remove detergent residues and incrustations. If the machine is not going to be used for a longer time, leave the ...

  • Page 50: Cleaning The Water Inlet Filters

    Cleaning and care Remove the siphon from the  compartment and rinse under warm running water. Clean the siphon tube in the same way. Refit the siphon. Clean the fabric softener channel using a brush and warm water.  Clean the siphon and fabric softener channel particularly thoroughly after using liquid starch a few times.
  • Page 51 Cleaning and care Remove the rubber seal (1) from the recess.  Using pointed pliers, take hold of the plastic filter bar (2) and  remove it. Clean the plastic filter.  Reassemble in reverse order.  Turn on the tap and check the connection is watertight. If water drips out, tighten the connection.

  • Page 52: Installation

    Installation Installing the washing machine The washing machine must be installed by a Miele authorised installer. Please observe the instructions in the installation plan. This washing machine is only intended for items of laundry that have not been proofed with dangerous or inflammable substances.

  • Page 53: For Easy Maintenance

    Installation For easy maintenance For ease of future maintenance and servicing, the minimum dimensions and distance to the wall must be observed to enable access. The minimum dimensions and distance to the wall must be  observed. Minimum distance to the wall approx. 400 mm to allow for maintenance.

  • Page 54: Installing The Washing Machine

    Installation Installing the washing machine Transport the washing machine to the installation site.   Ensure that the washing machine is stable during transportation.  Do not touch the drum door when lifting.  The washing machine must not be built under. Installation on a raised plinth The machine may be installed on a steel plinth with an open or closed base or on a concrete plinth.

  • Page 55: Transit Bars

    Installation Transit bars Removing the transit bars Release the catch and turn the left-hand transit bar 90° clockwise.  Then pull the transit bar out.  Release the catch and turn the right-hand transit bar 90° anti-  clockwise.
  • Page 56 Installation Then pull the transit bar out.  Fit the supplied stoppers onto the two holes.  Retain the transit bars. They need to be refitted should the machine ever need to be moved again. Refitting the transit bars Refitting is carried out by reversing the procedure. ...

  • Page 57: Levelling The Machine

    Installation Levelling the machine Ensure that the machine feet and the installation surface are dry to prevent the machine from slipping during the spin cycle. Incorrect installation may increase electricity and water consumption and may cause the machine to move about. The four adjustable feet are used to level the washing machine.

  • Page 58: Use Of Backflow Prevention Devices

    Installation The flow pressure must amount to a minimum of 100 kPa and must not exceed 1000 kPa. If the flow pressure is higher than 1000 kPa, a pressure reducing valve must be used. The machine must be connected to the water supply using the inlet hoses provided.

  • Page 59: Hot Water Connection

    Installation Hot water The same connection requirements as for cold water also apply to connection hot water up to 70 °C. A suitable connection hose with a threaded union is supplied with the machine. The machine with hot water connection also requires a cold water connection.
  • Page 60 The appropriate Miele installation set mat. no.: 05 238 090 is available from Miele for venting an HT DN 70 pipe (not available from Miele). If the slope for drainage is extremely steep, the piping must be vented to prevent formation of a vacuum in the machine's drainage system.

  • Page 61: Electrical Connection

    The Connector Box allows external hardware from Miele and other suppliers to be connected to the Miele Professional washing machine. The Connector Box is supplied with mains voltage by the Miele Professional machine. The separately available set consists of the Connector Box and...
  • Page 62 Connector Box to dispense liquid detergents. The dispenser pumps can only be programmed by Miele Professional Service. It is particularly important to observe the manufacturer's instructions when using a combination of cleaning agents and special application products.

  • Page 63: Wi-Fi/Lan Interface

    Plinth The machine can be installed on a plinth (open or box plinth, available (APWM037/038/03 as an optional Miele accessory). Elevating the washing machine gives a better ergonomic working position when loading or unloading. It also simplifies the installation of a waste water connection.

  • Page 64: Supervisor Level

    Please inform Miele Professional Service if you have forgotten your new code. Miele Professional Service will have to reset the code. Make a note of your new code and store it in a safe place.

  • Page 65: Operation/Display

    Supervisor level Operation/Display Language The display can be set to appear in one of several different languages. You can select the permanent supervisor language via the Language sub-menu. When a programme is running, you can change the user language using the  sensor. Language menu The display can be set to one of several different user languages.

  • Page 66: Time

    Supervisor level Time After selecting the clock format, you can set the time of day. Clock format - 24 h clock - 12 h clock - No clock - The time can be set. Date The date can be set after selecting the date format. Date format - DD.MM.YYYY - YYYY.MM.DD...

  • Page 67: Delay Start

    Supervisor level Delay start The Delay start (Timer) display can be switched on or off. Factory default setting: On Memory The washing machine will save the latest settings (temperature, spin speed and some of the options) which have been selected for a programme after the programme has started.

  • Page 68: Programme Selection

    Supervisor level Programme selection Controls Useful tip: Start by configuring all necessary settings and changes to the washing machine before adjusting any of the options below. If “Launderette, basic” or “Launderette Logo” is selected, the Supervisor level can no longer be opened from the display after the Supervisor level is closed.

  • Page 69: Sort Programmes

    Supervisor level Another menu opens, enabling you to select a new programme or change the parameters. Confirm by touching the Save  selection area.  Your selection is now active. Sort programmes Programmes can be moved within the programme list and in the Favourites list.

  • Page 70: Process Technology

    Supervisor level Process technology Anti-crease The Anti-crease function helps prevent creasing if laundry is not going to be removed immediately after the end of the programme. The drum continues to turn at intervals for up to 30 minutes at the end of the programme. The door can be opened at any time during the Anti-crease phase.

  • Page 71: Automatic Drainage

    Supervisor level Automatic Automatic water drainage can be switched on or off. Automatic water drainage drainage means that the suds are always drained away after the end of a programme. This is also the case for programmes that reach the programme end with water still in the drum.

  • Page 72: Peak Load Prevention

    Supervisor level Further settings can be made after activating the dispenser pump. - Deactivate disp. pump - Calibration - Flow rate (new): ml/min - Correction factor - Container size - Adv. warning level reminder - Reset adv. warning - Level reminder - Flow meter Peak load The peak load prevention function can be switched on or off.

  • Page 73: Technical Data

    Technical data PWM 511 machine data Electrical connection Supply voltage see data plate Frequency see data plate Total rated load see data plate Current draw see data plate Fuse rating see data plate Heater rating see data plate PWM 511 installation dimensions Casing width (without add-on components) 692 mm Casing height (without add-on components)

  • Page 74: Product Safety

    Product safety standard AS/NZS 60335-1, AS/NZS 60335-2-7 EU declaration of conformity Miele hereby declares that this washing machine complies with Directive 2014/53/EU. The complete text of the EU declaration of conformity is available from one of the following Internet addresses: - Under “Products”, “Download”...

  • Page 75: Wi-Fi Data Protection

    Copyright and licences For the purpose of operating and controlling the communication module, Miele uses proprietary or third-party software that is not covered by open source licensing terms. These items of software/ software components are protected by copyright. The copyright powers of Miele and third parties must be respected.
  • Page 76 Freemans Bay Auckland 1011 New Zealand Telephone: 0800 4 MIELE (0800 464 353) www.miele.com.au/professional professional.sales@miele.com.au Miele Global Headquarters: Miele & Cie. KG Carl-Miele-Straße 29, 33332 Gütersloh, Germany Alteration rights reserved / Publication date: 2023-03-30 M.-Nr. 12 071 950 / 02 ...

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