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I have problems sending and receiving email
•
Make sure your phone is on and that your data connection to your mail
server or email service provider has not been interrupted (see
phone
on/off).
•
Short periods of time when email is unavailable are common, due to
server problems or poor wireless coverage. If you have problems sending
or receiving mail for an extended period of time, check with your ISP or
email service provider to verify that the service is working properly, and
check with AT&T for outage information in your area.
I have problems sending email (IMAP and POP accounts)
If you are able to receive email messages but cannot send them, try the
following:
•
Turn on authentication (see
Set up email when automatic setup
Many service providers require authenticated access, or ESMTP, to use
their SMTP servers for outgoing mail.
•
Enter the name of a different outgoing mail server for sending mail (see
Set up email when automatic setup
companies, require that you have an Internet connection to their network
to send email through their servers. In this case, you can almost always
receive email from these accounts, but if you want to send email, you
must send it through another server. Check with your email service
provider for the correct outgoing mail server name.
After I receive messages, older messages disappear from my
Inbox
When email sync takes place, by default, the last three days' worth of email
messages is downloaded from your mail server to your Inbox. All messages
older than three days are removed from your Inbox; they are not deleted on
the server, however.
You can change the setting to download only one or two days' worth of
messages. If you select one of these options, any messages older than one
Turn the
fails).
fails). Many ISPs, such as cable
or two days are deleted from your Inbox. You can also change the setting to
download all messages regardless of the date, in which case all messages
continue to appear in your Inbox (see
Messaging
I can't send or receive text or multimedia messages
•
Make sure that your phone is on (see
•
For multimedia messages, do the following:
•
Contact AT&T to verify that messaging services have been correctly
activated on your phone, and that they are available at your location.
(AT&T should be able to tell you if messaging services have been
experiencing transmission delays.)
•
Check to see if you have data services enabled. Open
open the
application
menu, and tap Preferences. Under Network,
make sure
Data Usage
is set to On.
•
If you are in roaming coverage, check to see if you have data
roaming enabled. Open
Phone
tap Preferences. Under Network, tap
Enabled.
•
If possible, contact the recipient of the message, and make sure the
receiving device can handle the type of message you're sending.
•
If a message arrives but does not display a notification, restart your phone
(see
Restart your
phone).
I want to send a video in a multimedia message, but do not see
it on the list of items I can attach
You can attach pictures in JPG format to outgoing multimedia messages. To
send files of other types, attach them to an email message (see
attachments to a
message).
Enter advanced account
settings).
Turn the phone
on/off).
Phone
,
, open the
application
menu, and
Data Roaming
and tap
Add
Chapter 11 : Troubleshooting
189
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