Table of Contents
Advertisement
A notification tells me that ActiveSync encountered a problem
with [item type] [item name]
There was an error while synchronizing a single item. This error can usually
be corrected only by deleting the item that caused the error. If you sync
again to see if the error persists, be aware that items causing this type of
error are skipped and do not show up again.
Sending and receiving data in Email,
Messaging, and Web
I can't tell if data services are available
The following icons appear in the title bar to indicate whether data services
are available. If you don't see one of these icons, you cannot open a data
connection:
KEY TERM
GPRS (General Packet Radio Service):
connectivity technology that allows persistent data connections. (Additional
charges may apply.)
KEY TERM
EDGE (Enhanced Data Rates for GSM Evolution):
version of GPRS that delivers data speeds that are up to three times faster than
standard GPRS connections, with rates up to 236.8Kbps. (Additional charges may
apply.)
KEY TERM
UMTS (Universal Mobile Telecommunications System):
the third-generation (3G) mobile phone technologies that is designed for
high-speed data transfer, with rates up to 384Kbps, as well as voice and
multimedia services. It uses WCDMA as the underlying technology.
HSDPA (High-Speed Download Packet Access):
KEY TERM
enhancement to UMTS packet data. HSDPA uses different modulation and coding
techniques to improve downlink performance. Your phone supports data rates up
to 700Kbps.
188
Chapter 11 : Troubleshooting
A mobile Internet
An enhanced
One of
An evolutionary
Table 1. Data connection icons
Icon
Description
Your phone is connected to a GPRS data network.
Your phone is connected to an EDGE data network.
Your phone is connected to a 3G (UMTS or HSDPA) data
network.
Your phone is connected to a Wi-Fi network. You can open a
data connection.
I have problems using my email account
Occasionally you may experience problems using an email account after
you set it up. If you followed the account setup procedure (see
and are experiencing problems using the account, verify that the account
complies with your email provider's requirements:
•
Verify both your password and your username for your email account.
•
If you changed your password in an online email account, you must
change the password on your phone (see
•
Some email providers require you to be on their network to use your
email account. If this is the case, be sure to use your email provider's
network as the connection type for the account.
•
Some email providers have other requirements specific to their service.
Check with your email provider to find out whether any provider-specific
requirements exist.
•
Make sure your ISP or email provider allows you to access email on a
phone. (Some providers do not offer this option at all; other providers
require an account upgrade for you to access email on a phone.)
•
Email provider settings may change. If your email account was working
but you are currently experiencing problems, check with your email
provider to find out whether any of the account settings have changed.
Set up
email)
Change account login
settings).
Advertisement
Table of Contents
