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Wi-Fi
I am trying to connect my phone to my Wi-Fi network and
need to find the phone's MAC address
Open
Device Info
, tap
More
the number listed to the right of
Web
My phone doesn't connect to the Internet
Your phone supports 3G (UMTS and HSDPA), GPRS, EDGE, and Wi-Fi
wireless data networks.
•
Check to see if you have data services enabled. Open Phone
application
menu, and tap Preferences. Under Network, make sure Data
Usage is set to On.
•
If you are in roaming coverage, check to see if you have data roaming
enabled. Open
Phone
Preferences. Under Network, tap
•
Turn off your phone and turn it on again (see
•
Restart your phone (see
Restart your
•
Contact AT&T to verify that your data plan has been correctly activated.
AT&T should also be able to tell you if there are any outages in your
location.
I can't access a web page
1
Make sure you have Internet access:
•
Open
Web
and try to view a web page you've loaded before.
190
Chapter 11 : Troubleshooting
Info, and tap Hardware. Under Phone,
Wi-Fi
is your phone's MAC address.
, open the
application
menu, and tap
Data Roaming
and tap Enabled.
Turn the phone
phone).
•
To ensure that you're viewing the page directly from the Internet,
tap
•
After confirming your Internet connection, try to view the page
again. If it comes up blank, tap
•
If you're still having trouble, the page may contain elements that are
not supported by the browser, such as Shockwave, VBScript, WML
script, and other plug-ins.
2
Some websites redirect simple web addresses given to the public to
actual web addresses that are more complex (for example, if you enter
the address www.palm.com/support, it may actually go to the web
address
can't follow the redirect, enter the web address in a desktop browser
and read the actual web address in the address bar. Then enter the
actual address in your phone's browser.
An image or map is too small on my screen
Do either of the following:
, open the
•
To switch to landscape mode to see more of the image, turn the phone on
its side.
•
To zoom in on the image, pinch out or double-tap the image.
on/off).
A secure site refuses to permit a transaction
Some websites don't support certain browsers for transactions. Contact the
site's webmaster to make sure the site allows transactions using your
phone's web browser.
.
.
http:/
/www.palm.com/us/support). If your phone's browser
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