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Hypercom ICE 5000 Hardware And Installation Operators Manual

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ICE 5000/5500
Hardware and Installation
Operators Manual
Document Version 1.0, Revision B
Date: 03-07-2000

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  • Page 1 ICE 5000/5500 Hardware and Installation Operators Manual Document Version 1.0, Revision B Date: 03-07-2000...
  • Page 3 Printed in the United States of America. All rights reserved. This publication is proprietary to Hypercom Corporation and is intended solely for use by Hypercom customers. This publication may not be reproduced or distributed for any purpose without the written permission of Hypercom Corporation.
  • Page 4 If they do, you will be notified in advance to give you an opportunity to maintain uninterrupted telephone service. If you experience trouble with this telephone equipment, please contact the Hypercom Repairs Department at (602) 504- 5378 for information on obtaining service or repairs. The telephone company may ask that you disconnect this equipment from the network until the problem is corrected or until you are sure that the equipment is not malfunctioning.
  • Page 5 Industry Canada (IC) Notice NOTICE: The Industry Canada (IC) label identifies certified equipment. This certification means that the equipment meets telecommunications network protective, operational, and safety requirements described in the appropriate Terminal Equipment Technical Requirements documents. The department does not guarantee the equipment will operate to user satisfaction.

  • Page 7: Table Of Contents

    ICE 5500 ................. . . 3-7 940184-003, rev. B Hypercom Corporation...
  • Page 8 Installation Examples ............... . . 4-8 Index viii ICE 5000 and 5500 Hardware and Installation Operators Manual 940184-003, rev. B...
  • Page 9 Figure 3-3. ICE 5000 Printer paper installation complete ....... . .
  • Page 11 Table 2-3. Self-test and diagnostics when software is not loaded ..........2-5 940184-003, rev. B Hypercom Corporation...

  • Page 13: Introduction

    This guide is intended for network administrators-merchants-operators-technicians or those who oversee the configuration and daily maintenance of the various networks. Other Documentation When working with the ICE 5000 or 5500 terminal, the ICE 5000 PIN Pad Loader Operators Manual may be useful as reference material. 940184-003, rev. B...

  • Page 14: Guide Conventions

    You then click the mouse button to highlight the item or cause an action to occur. For example: Click the Totals check box to activate the online totals feature. ICE 5000 and 5500 Hardware and Installation Operators Manual 940184-003, rev. B...
  • Page 15 Caution advises that a negative result such as a loss of data may occur. ARNING Warnings provide information that is essential to the safety of the user, the equipment, or both. Failure to do as instructed may result in physical damage. 940184-003, rev. B Hypercom Corporation...

  • Page 17: Chapter 1 Hardware Information

    C h a p t e r Hardware Information This chapter provides important information to properly set up and test both the ICE 5000 and 5500 terminals. To prevent damage to the POS terminals and possible personal injury, be sure to read this document before installing the ICE terminals.

  • Page 18: General Safety Precautions

    Therefore, the integrity of protective earthing must be ensured. Use only the Hypercom provided power supply and power cord. Ensure that power is supplied from a suitable power outlet to the supply when the terminal is connected to the telephone line ARNING Electromagnetic Compatibility: This is a Class A product.

  • Page 19: Security

    The ICE 5000 only, includes a PIN pad port allowing the attachment of either a traditional PIN pad or an ICE pad. An ICE pad is basically an ICE 5000 terminal without the printer and modem module. It is specifically programmed to function as a consumer interface device, supporting transaction selection, PIN pad, and signature capture functions.

  • Page 20: Touch-Screen Display

    Figure 1-3. Touch-screen display Magnetic Stripe Read Card Reader The ICE 5000 and 5500 magnetic stripe read (MSR) card reader uses Track 1 and 2. Track 3 is optional. Thermal Printer The ICE 5000 and 5500 terminals integrate a high-speed, six lines per second, thermal printer that provides quiet and trouble-free operation.

  • Page 21: Auto Receipt Cutter

    800 dial rate, with a 1-second billing interval, a FastPOS transaction costs less than 0.5 cents. More importantly, FastPOS enables large data blocks to be transmitted without a cost penalty. Many of the new opportunities created by the touch screen of the ICE 5000 or 5500 become more practical when high-speed communications are available.

  • Page 23: Chapter 2 Installation Procedures

    C h a p t e r Installation Procedures This section contains inportant information that will help properly install ICE 5000 and 5500 terminals. Power-Up the ICE Terminals Use the following procedures to power up the ICE 5000 or 5500 terminals.

  • Page 24: Connecting The Telephone Line

    Step-by-Step To connect a telephone line: 1. Insert the telephone cable shipped with the ICE 5000 or 5500 terminal into a dedicated analog modular telephone receptacle. The use of a different cable might result in improper operation. 2. Insert the other end of the telephone cable into the opening labeled LINE on the back panel of the ICE 5000 or 5500 terminal.

  • Page 25: Figure 2-3. Ice 5000 Line Port

    Installation Procedures 3. Ensure that the telephone line cable latches are firmly locked into the jacks on both the ICE 5000 or 5500 terminal and wall receptacle. Line port Figure 2-3. ICE 5000 line port Line port Figure 2-4. ICE 5500 line port ARNING Do not insert the telephone line into the Pin pad port.

  • Page 26: Self-Test And Diagnostics

    A memory page may be in one of the states shown in the following table. Table 2-2. Memory page states Status Description Active: application resident Corrupt: checksum error Free Lost Communication Inactive Unknown No fit: not available for use ICE 5000 and 5500 Hardware and Installation Operators Manual 940184-003, rev. B...
  • Page 27 PE indicates Program Error. In this case, the CONFIGURE TERMINAL program is not loaded. or CALL HELP - PE 0: Restart 1: Merchant Programming 2: Program Load 3: Clear Page Memory 4: Maintenance Functions 5: Fast Load 940184-003, rev. B Hypercom Corporation...

  • Page 29: Chapter 3 Setup Procedures

    C h a p t e r Setup Procedures This chapter provides setup procedures for the Hypercom ICE 5000 and 5500 terminal, including the steps necessary for terminal configuration, program load, and initialization. Please refer to the ICE 5000 PIN Pad Loader Operators Manual when configuring a terminal for Debit Processing.
  • Page 30 A S D F G H J K L ÏZ X C V B N M SPACE CANCEL CLEAR ENTER Touch Cancel. The terminal displays the Idle prompt. ICE 5000 and 5500 Hardware and Installation Operators Manual 940184-003, rev. B...

  • Page 31: Program The Ice Terminal

    40 minutes to complete. The initialization process loads the merchant-specific information in a terminal. MAC software is required when the ICE 5000 or 5500 supports debit processing. Please refer to the ICE 5000 PIN Pad Loader Operators Manual for further details.

  • Page 32: Initialize The Ice Terminal

    The terminal dials the host. COMMS Processing now The terminal sends request information to the host. Transaction Complete The transaction is complete. The terminal displays the Idle prompt. ICE 5000 and 5500 Hardware and Installation Operators Manual 940184-003, rev. B...

  • Page 33: Loading Printer Paper

    Setup Procedures Loading Printer Paper Use the following procedures to install paper in the ICE 5000 or 5500 terminal. ICE 5000 To properly install the printer paper into the termial, read the following steps carefully. Step-by-Step To load the printer paper in the ICE 5000: 1.

  • Page 34: Figure 3-2. Ice 5000 Printer Paper Installation

    7. Touch Printer. The Printer prompt appears. 8. Touch Paper Feed. Continue to touch Paper Feed until the paper feeds through the printer tear bar. 9. Close the paper door. ICE 5000 and 5500 Hardware and Installation Operators Manual 940184-003, rev. B...

  • Page 35: Ice 5500

    3. Place the end of the paper in the paper guide. The printer then automatically feeds the paper. If the printer does not automatically feed the paper, proceed with step 4. Otherwise, proceed to step 940184-003, rev. B Hypercom Corporation...

  • Page 36: Figure 3-5. Ice 5500 Printer Paper Installation

    9. Touch Paper Feed until the paper feeds through the printer tear bar. If the printer fails to advance the paper, you may need to check the printer ON/OFF settings. Complete the following steps to verify the settings. ICE 5000 and 5500 Hardware and Installation Operators Manual 940184-003, rev. B...
  • Page 37 Touch Yes. The terminal changes the printer settings to Enabled and returs to the main menu. Repeat steps 4 through 9. 10. Touch Quit. The system returns to the main terminal menu. 11. Close the printer paper cover. 940184-003, rev. B Hypercom Corporation...

  • Page 39: Chapter 4 Wireless Pos Terminal Interface

    C h a p t e r Wireless POS Terminal Interface This section applies only for the ICE 5000 terminal, this does not apply to the ICE 5500 terminal. The ICE 5000, 900 MHz wireless POS terminal interface system offers a high level of customer convenience and reduces the time required to process a POS transaction.

  • Page 40: Instructions To The User

    TV reception. The user is cautioned that changes and modifications made to the equipment without the approval of the manufacturer could void user authority to operate this equipment. This class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. ICE 5000 and 5500 Hardware and Installation Operators Manual 940184-003, rev. B...

  • Page 41: Basic System

    See the manual provided with the host POS terminal. 2. Insert the male end of the single unit Hypercom adapter cable, Hypercom P/N 810170-001, into the PIN pad port of the host terminal. 3. Mount the terminal transceiver, Hypercom P/N 020123-002, to a vertical surface. Place it as high as possible in an area that has the best visibility from the area where the peripheral terminal devices are used.

  • Page 42: Extending Basic Coverage Area

    2. If this is a system upgrade from the basic system, discard the single unit adapter cable. Insert one end of the PIN pad cable, Hypercom P/N 810022-001, into the PIN pad port of the host POS terminal. Insert the other end of the PIN pad cable into the connector marked To Terminal on the terminal transceiver interface.
  • Page 43 Wireless POS Terminal Interface 3. Mount the two terminal transceivers, Hypercom P/N 020123-002, to a vertical surface. Place them as high as possible in an area that has the best visibility from the areas where the peripheral devices are used. Separate the transceivers as far as possible from each other while still providing the required coverage.

  • Page 44: Large-Area Coverage

    POS terminal. 2. Insert one end of the PIN pad cable, Hypercom P/N 810022-001, into the PIN pad port of the host POS terminal. Insert the other end of the PIN pad cable into the connector marked To Terminal on the terminal transceiver interface, Hypercom P/N 020192-001.

  • Page 45: Figure 4-4. Premises Wiring Diagram

    To avoid damaging the terminal transceiver unit, do not insert the cable connectors from the single unit adapter or the terminal transceiver into any receptacle designated for use with the premises telephone system. Figure 4-4. Premises wiring diagram 940184-003, rev. B Hypercom Corporation...

  • Page 46: Installation Examples

    Chapter 4 Installation Examples Figures 4-5 through 4-7 are installation examples. Figure 4-5. Basic system example ICE 5000 and 5500 Hardware and Installation Operators Manual 940184-003, rev. B...

  • Page 47: Figure 4-6. Extended Basic Example

    Wireless POS Terminal Interface Figure 4-6. Extended basic example 940184-003, rev. B Hypercom Corporation...

  • Page 48: Figure 4-7. Large Area Example

    Chapter 4 Figure 4-7. Large area example 4-10 ICE 5000 and 5500 Hardware and Installation Operators Manual 940184-003, rev. B...
  • Page 49 Index Index ICE 5000 auto receipt cutter ......1-5 dimensions ....... 1-5 keyboard .
  • Page 50 ......4-2 I-12 ICE 5000 and 5500 Hardware and Installation Operators Manual 940184-003, rev. B...
  • Page 51 We Welcome Your Comments Please fax this page with your comments to Hypercom Corporation at 602.504.4990. Document Number: 940184-003, rev B 1. In one word, how would you describe this guide? _____________________________________ 2. How do you use this guide? I read it from beginning to end.
  • Page 54 Document Number 940184-003, rev B Printed in the USA...

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