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Appendix C. Getting help and technical assistance
Gather the following information to provide to the service technician. This data will help the
service technician quickly provide a solution to your problem and ensure that you receive the
level of service for which you might have contracted:
Hardware and Software Maintenance agreement contract numbers, if applicable
•
Machine type number (Lenovo 4-digit machine identifier)
•
Model number
•
Serial number
•
Current system UEFI and firmware levels
•
Other pertinent information such as error messages and logs
•
If needed, a copy of the purchase invoice
•
Collecting service data
To clearly identify the root cause of a server issue or at the request of Lenovo Support, you
might need collect service data that can be used for further analysis. Service data includes
information such as event logs and hardware inventory.
Service data can be collected through the following tools, unless stated otherwise in this
document:
Lenovo XClarity Provisioning Manager
•
Use the Collect Service Data function of Lenovo XClarity Provisioning Manager to collect
system service data. You can collect existing system log data or run a new diagnostic to
collect new data.
Lenovo XClarity Controller
•
You can use the BMC Web user interface or the CLI to collect service data for the server.
The file can be saved and sent to Lenovo Support.
− For more information about using the Web interface to collect service data, see
https://sysmgt.lenovofiles.com/help/index.jsp?topic=
%2Fcom.lenovo.systems.management.xcc.doc%2Fproduct_page.html&cp=2.
OneCLI inventory
•
For supported operating systems (Windows Server, SuSE Linux Enterprise Server, and
Redhat Enterprise Linux), collect a OneCLI inventory from within the Operating System.
OneCLI is available from
https://support.lenovo.com/solutions/lnvo-tcli
and the OneCLCI User's Guide is available from
http://sysmgt.lenovofiles.com/help/topic/toolsctr_cli_lenovo/onecli_bk.pdf
6U Rack or Tower UPS RT8kVA and RT11kVA IUOMG
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