Appendix A Technical Information; Troubleshooting; Updating The Software; Technical Specifications - Teldat SDE Installation Manual

Teldat S.A.

Appendix A Technical Information

A.1 Troubleshooting
The following table can help you solve problems when installing the device. If you cannot solve the issue, contact
your dealer for more information.
Symptom
Drive error
Temperature error
Electrical error.
Memory error
PCIe error.
A.2 Updating the software
The SDE software can be updated to newer versions. Please contact your dealer for information on new releases.
For further information, please see manual: "Teldat Dm945-I_Provisioning SDWAN devices" (chapter 5) .
A.3 Technical specifications
A.3.1 Hardware architecture
MODELS
PROCESSORS
MEMORY
STORAGE UNIT
CONSUMPTION
SDE
Solution
· Check the System Event Log to determine if there is a drive-related error.
· Run the appropriate Online Diagnostics test. Restart the system and run embed-
ded diagnostics (ePSA).
· If drives are configured in a RAID array, restart the system and enter the host ad-
apter configuration utility program.
Make sure none of the following conditions are present:
· A cooling fan has been removed or has failed.
· A system cover, air shroud, memory module blank, or back filler bracket has
been removed.
· The room temperature is too high.
· The external airflow is obstructed.
Check the System Event Log or system messages to identify the error. If it is due
to a problem with the PSU, check the LED on the PSU. Reset the PSU.
Check the System Event Log or system messages to locate the memory that is
failing. Reset the memory module.
Restart the system. Update any required drivers for the PCIe card. Reinstall the
card.
SDE-20K
Intel Xeon Silver 4210
2.2G, 10C/20T, 9.6GT/s,
13.75M Cache, Turbo, HT
(85W) DDR4-2400
3x8GB RDIMM, 2666MT/s,
Single Rank
2 x 600GB 10K RPM SAS
12Gbps 512n 2.5in Hot-
plug Hard Drive (RAID 1)
2x495W
SDE-22K
2xIntel® Xeon® Gold 6230
2.1G, 20C/40T, 10.4GT/s,
27.5M Cache, Turbo, HT
(125W) DDR4-2933
6x8GB RDIMM, 2666MT/s,
Single Rank
2 x 600GB 10K RPM SAS
12Gbps 512n 2.5in Hot-
plug Hard Drive (RAID 1)
2x495W
Technical Information
SDE-24K
2xIntel® Xeon® Gold 6254
3.1G, 18C/36T, 10.4GT/s,
24.75M Cache, Turbo, HT
(200W) DDR4-2933
6x8GB RDIMM, 2666MT/s,
Single Rank
2 x 600GB 10K RPM SAS
12Gbps 512n 2.5in Hot-
plug Hard Drive (RAID 1)
2x750W
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