Nortel Quality Monitoring Quick Reference Manual page 28

Quick reference
You can hear the voice portion of the call on your phone, and see the
agent's screen actions in the Client Explorer window.
Note: If you cannot see the agent's entire screen in the Client Explorer
window, select View > Scale to resize.
Tip: You can complete an evaluation while monitoring a call. Leave the
Nortel Quality Monitoring Client open, and open the Evaluation
application. Resize each application window as necessary.
6
toolbar.
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To stop monitoring, select the Stop button on the Media Player
Standard 3.0
Nortel Quality Monitoring